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Mouse and internet problem


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#1 Gazzagolf

Gazzagolf

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Posted 13 April 2009 - 03:44 PM

Hi,
I'm new here so go gentle with me lol.
I think this problem started with my daughter clicking a link in MSN after which her msn account randomly dissconnected and sent all her friends an unpleasant web link in her name. I run Norton and have windows defender and they found nothing so i downloaded and installed both Ad-aware SE and Spy-Bot search and destroy which found loads of unpleasant bits which i removed. However as soon as that was done i started having internet connection problems where certain websites wouldn't load and gave a time out error. Speed checker tests came back with excellent results I have a 20meg connection and was getting 19.95 meg on three different sites! The sites that wouldn't load were ebay front page which when it did load it looked very different but after i got onto the normal my ebay pages after many attempts and they were fine! Now ebay is fine and other sites e.g B&Q wont load neither would Argos but others are just fine if anything they load really fast. Also at the same time the mouse started misbehaving, it goes for so long then starts disconnecting and locking up sometimes it can do this every 5 to 20 seconds and be as long as a minute each dissconnect other times it works fine for 10 to 15 minutes. I reinstalled the drivers for the mouse from the original disc and from the website and have tried it in several usb ports and its still the same. The keyboard disconnected once but not since. I have since uninstalled spybot and adaware SE in case it was some sort of conflict but to no effect i have tried to do a system restore but what ever date i pick it says unable to restore to this time! I have ordered another mouse but dont currently have a spare but the web connection issue caused me to pay for it twice by disconnectiong half way through ( i have sorted this but it is a concern) i have done a hijack this log but know i cant post it here so i will see if any of you clever tyupes can help me first my knowledge of PC's isn't too bad but i'm still a novice so nothing too complicted if poss lol
I have posted these two issues together as they started at the exact same time and i don't really believe in coincidences but i suppose they could be unrelated and the mouse is just dying but we'll see when new one gets here i suppose, but why would it work for a lengthy time if that was the case?
I think thats all i can say other than help! and thank you for any assisstance in advance! :thumbsup:
Oh yeh i think the MSN issue has stopped but with the mouse stopping and starting its difficult to be certain, come to think of it the mouse issu does seem worse when she is on msn but that might be how she handles the mouse i guess, oh i don'y know damn these machines for making me need them so!
Cheers
Gary

Edited by Gazzagolf, 13 April 2009 - 03:45 PM.


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#2 Budapest

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Posted 14 April 2009 - 10:32 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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