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how do I remove Hiloti.gen!A


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29 replies to this topic

#1 pdessena

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Posted 13 April 2009 - 03:00 PM

Hi, my computer was running very slowly, so I ran adaware, malwarebytes anti-malware, and finally windows live one-care. Live one-care says I have Hiloti.gen!A, yet says it can't be removed. What should I do? Thank you.

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#2 rigel

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Posted 13 April 2009 - 03:06 PM

Please update and rerun malwarebytes. Post a new log. We can start there.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 pdessena

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Posted 13 April 2009 - 06:40 PM

I updated malwarebytes and re-ran it. It identified the infection and I think removed it, but my computer still seems slower than usual online. Here is the log:

Malwarebytes' Anti-Malware 1.36
Database version: 1978
Windows 6.0.6001 Service Pack 1

4/13/2009 7:28:16 PM
mbam-log-2009-04-13 (19-28-16).txt

Scan type: Full Scan (C:\|D:\|K:\|)
Objects scanned: 282514
Time elapsed: 1 hour(s), 4 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\System32\bapujose.exe (Trojan.Vundo.V) -> Quarantined and deleted successfully.

#4 pdessena

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Posted 13 April 2009 - 06:42 PM

One other thing I forgot to mention is that "shut down" is missing from my start menu commands. Is this related to the infection?

#5 rigel

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Posted 13 April 2009 - 06:47 PM

I would bet so.

Please download SmitfraudFix

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#6 pdessena

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Posted 13 April 2009 - 10:46 PM

SmitFraudFix v2.408

Scan done at 23:45:14.68, Mon 04/13/2009
Run from C:\Program Files\Mozilla Firefox\SmitfraudFix
OS: Microsoft Windows [Version 6.0.6001] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

Process

C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\Ati2evxx.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\PSIService.exe
C:\Program Files\Photodex\ProShowGold\ScsiAccess.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Common Files\Ulead Systems\AutoDetector\Monitor.exe
C:\Windows\LockStatusTray.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\acrotray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\dvd43\DVD43_Tray.exe
C:\Program Files\DIGStream\PlayhouseDisneyDownloadManager.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Palm\Hotsync.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\cmd.exe
C:\Windows\system32\wbem\wmiprvse.exe

hosts

hosts file corrupted !

82.98.231.89 browser-security.microsoft.com

C:\


C:\Windows


C:\Windows\system


C:\Windows\Web


C:\Windows\system32


C:\Windows\system32\LogFiles


C:\Users\Penny


C:\Users\Penny\AppData\Local\Temp


C:\Users\Penny\Application Data


Start Menu


C:\Users\Penny\FAVORI~1


Desktop


C:\Program Files


Corrupted keys


Desktop Components



o4Patch
!!!Attention, following keys are not inevitably infected!!!

o4Patch
Credits: Malware Analysis & Diagnostic
Code: S!Ri



IEDFix
!!!Attention, following keys are not inevitably infected!!!

IEDFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri



Agent.OMZ.Fix
!!!Attention, following keys are not inevitably infected!!!

Agent.OMZ.Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


VACFix
!!!Attention, following keys are not inevitably infected!!!

VACFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


404Fix
!!!Attention, following keys are not inevitably infected!!!

404Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"LoadAppInit_DLLs"=dword:00000001


Winlogon
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"Userinit"="C:\\Windows\\system32\\userinit.exe,"

RK

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]




DNS

Description: Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
DNS Server Search Order: 24.92.226.40
DNS Server Search Order: 24.92.226.41

HKLM\SYSTEM\CCS\Services\Tcpip\..\{0AF581A9-641E-4BFF-BE0E-13F2E2AC76A9}: DhcpNameServer=24.92.226.40 24.92.226.41
HKLM\SYSTEM\CS1\Services\Tcpip\..\{0AF581A9-641E-4BFF-BE0E-13F2E2AC76A9}: DhcpNameServer=24.92.226.40 24.92.226.41
HKLM\SYSTEM\CS2\Services\Tcpip\..\{0AF581A9-641E-4BFF-BE0E-13F2E2AC76A9}: DhcpNameServer=24.92.226.40 24.92.226.41
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=24.92.226.40 24.92.226.41
HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=24.92.226.40 24.92.226.41
HKLM\SYSTEM\CS2\Services\Tcpip\Parameters: DhcpNameServer=24.92.226.40 24.92.226.41


Scanning for wininet.dll infection


End

#7 rigel

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Posted 14 April 2009 - 09:55 AM

You should print out these instructions, or copy them to a Notepad file for reading while in Safe Mode, because you will not be able to connect to the Internet to read from this site.

Please reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, a menu with options should appear;
  • Select the first option, to run Windows in Safe Mode, then press "Enter".
  • Choose your usual account.
Once in Safe Mode, double-click SmitfraudFix.exe
Select option #2 - Clean by typing 2 and press "Enter" to delete infected files.

You will be prompted : "Registry cleaning - Do you want to clean the registry ?"; answer "Yes" by typing Y and press "Enter" in order to remove the Desktop background and clean registry keys associated with the infection.

The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing Y and press "Enter".

The tool may need to restart your computer to finish the cleaning process; if it doesn't, please restart anyway into normal Windows. A text file will appear onscreen, with results from the cleaning process; please copy/paste the content of that report.
The report can also be found at the root of the system drive, usually at C:\rapport.txt

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#8 pdessena

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Posted 14 April 2009 - 12:50 PM

SmitFraudFix v2.408

Scan done at 13:39:24.15, Tue 04/14/2009
Run from C:\Users\Penny\Downloads\SmitfraudFix
OS: Microsoft Windows [Version 6.0.6001] - Windows_NT
The filesystem type is NTFS
Fix run in safe mode

SharedTaskScheduler Before SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

Killing process


hosts


127.0.0.1 localhost
::1 localhost
82.98.231.89 best-click-scanner.info
82.98.231.89 antivirus-xp-pro-2009.com
82.98.231.89 microsoft.infosecuritycenter.com
82.98.231.89 microsoft.softwaresecurityhelp.com
82.98.231.89 onlinenotifyq.net
82.98.231.89 antivirusxp-pro-2009.com
82.98.231.89 microsoft.browser-security-center.com

VACFix

VACFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


Winsock2 Fix

S!Ri's WS2Fix: LSP not Found.


Generic Renos Fix

GenericRenosFix by S!Ri


Deleting infected files


IEDFix

IEDFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri



Agent.OMZ.Fix

Agent.OMZ.Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


404Fix

404Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


RK


DNS

HKLM\SYSTEM\CCS\Services\Tcpip\..\{0AF581A9-641E-4BFF-BE0E-13F2E2AC76A9}: DhcpNameServer=24.92.226.40 24.92.226.41
HKLM\SYSTEM\CS1\Services\Tcpip\..\{0AF581A9-641E-4BFF-BE0E-13F2E2AC76A9}: DhcpNameServer=24.92.226.40 24.92.226.41
HKLM\SYSTEM\CS2\Services\Tcpip\..\{0AF581A9-641E-4BFF-BE0E-13F2E2AC76A9}: DhcpNameServer=24.92.226.40 24.92.226.41
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=24.92.226.40 24.92.226.41
HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=24.92.226.40 24.92.226.41
HKLM\SYSTEM\CS2\Services\Tcpip\Parameters: DhcpNameServer=24.92.226.40 24.92.226.41


Deleting Temp Files


Winlogon.System
!!!Attention, following keys are not inevitably infected!!!



RK.2



Registry Cleaning

Registry Cleaning done.

SharedTaskScheduler After SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


End

#9 pdessena

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Posted 14 April 2009 - 12:56 PM

My shut down option is still missing, so when I need to reboot I have been unplugging the PC. Is there a safer way? I tried an old trick using alt F4, but I get a message saying that feature has been restricted by the administrator.

#10 rigel

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Posted 14 April 2009 - 01:29 PM

Try pressing Ctrl-Alt-Delete together opening the task manager. Under the processes tab, you will see shutdown, Use that.

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 pdessena

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Posted 14 April 2009 - 03:06 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/14/2009 at 03:36 PM

Application Version : 4.26.1000

Core Rules Database Version : 3816
Trace Rules Database Version: 1770

Scan type : Complete Scan
Total Scan Time : 00:37:34

Memory items scanned : 266
Memory threats detected : 0
Registry items scanned : 7166
Registry threats detected : 1
File items scanned : 41357
File threats detected : 94

Rogue.Component/Trace
HKU\S-1-5-21-3805012743-459044323-1181940509-1000\Software\Microsoft\FIAS4057

Adware.Tracking Cookie
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@serv.clicksor[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@www.discountschoolsupply[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@backcountry[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@media.medhelp[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@www.seventeen[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@stats2.clicktracks[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@a.findarticles[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@v7.stats.load[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@mediatraffic[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@www.clickmanage[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@tracking.hearthstoneonline[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@ads.us.e-planning[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@www.backcountryoutlet[3].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@ads.techguy[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@mediaonenetwork[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@ads2.slickdeals[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@www.backcountryoutlet[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@pbteen[3].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@pbteen[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@qnsr[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@burstnet[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@xml.trafficengine[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@ads.widgetbucks[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@images.crossmediaservices[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@adecn[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@media6degrees[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@stats.cmarket[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@secure.w3track[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@www.backcountry[3].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@hamiltoncountytoday[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@www.backcountry[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@discountschoolsupply[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@www.elitecarseats[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@ad.103092804[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@e2itg.pbteen[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@www.burstbeacon[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@tracking.foxnews[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@ads.as4x.tmcs[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@espnmediazone[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@backcountryoutlet[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@snap9.advertserve[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@ads.reason[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@media.myfoxorlando[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@redirectclicks[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@www.county29[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@ads.lucidmedia[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@seventeen[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@dirtysexymoneychat[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@collective-media[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@bluestreak[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@findarticles[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@dmtracker[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@ads.apn.co[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@chitika[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@imrworldwide[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@interclick[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@nextag[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@revsci[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@ad.associatedcontent[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@countercentral[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@partner2profit[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@myroitracking[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@medialine[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@stat.dealtime[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@ads.wgso[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@superstats[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@z.blogads[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@specificmedia[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@pbteen.inquisiteasp[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@richmedia.yahoo[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@nextag.co[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@thefind[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@balloonsexpress[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@www.3dstats[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@media.myfoxtampabay[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@www.burstnet[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@tracking.fathomseo[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@atwola[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@ads.addesktop[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@sales.liveperson[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@sales.liveperson[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@adinterax[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@ads.revsci[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@ads.cnn[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@silo.thefind[2].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@sales.liveperson[6].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@sales.liveperson[5].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@sales.liveperson[4].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@sales.liveperson[3].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@eyewonder[1].txt
C:\Users\Penny\AppData\Roaming\Microsoft\Windows\Cookies\Low\penny@ads.ireport[1].txt

Trace.Known Threat Sources
C:\Users\Penny\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\NBQYDXHS\l.s.bg1z[1].gif
C:\Users\Penny\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\TPF5L6SP\l.s.bg2z[1].gif
C:\Users\Penny\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\NBQYDXHS\favicon[8].ico

#12 rigel

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Posted 14 April 2009 - 03:14 PM

SAS did well.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
After DR.Web... check the shutdown problem.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#13 pdessena

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Posted 15 April 2009 - 09:04 AM

I have tried to run dr web cureit twice, but it has crashed both times. It does the express scan fine, but the complete scan crashes.

#14 rigel

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Posted 15 April 2009 - 05:17 PM

Let's try the alternate...

Please perform a scan with Eset Onlinescan (NOD32).
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista Users be sure to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)
  • You will see the Terms of Use. Tick the check-box in front of YES, I accept the Terms of Use
  • Now click Start.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?" (OnlineScanner.cab)".
  • Answer Yes to install and download the ActiveX controls that allows the scan to run.
  • Click Start. (the Onlinescanner will now prepare itself for running on your pc)
  • To do a full-scan, check: "Remove found threats" and "Scan potentially unwanted applications"
  • Press Scan to start the online scan. (this could take some time to complete)[/color]
  • When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software. Just close the window.
  • Now click Start > Run... > type: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad.
  • Copy and paste the log results in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#15 pdessena

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Posted 15 April 2009 - 08:10 PM

Hi, Do you know yet what I should do next since Dr Cureit has crashed (3 times now after taking 7 hours to scan each time). Thanks so much,

Penny




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