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Internet Explorer, Yahoo Browser, Mcafee Services problems

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#1 Roger323


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Posted 13 April 2009 - 02:03 PM

I was having a lot of problems with my computer.

First off, a.) I cannot open my IE 7.0. Whenever I double click on it, it would just display the hour glass for 2 seconds then nothing. When I uninstalled IE 7.0 and installed IE 6.0 it worked fine until I received the error messages. "Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience." It kept repeating itself afterwards.

b.) When i would open my AT and T Yahoo browser, a message would suddenly appear saying that "McAfee services has encountered a problem and needs to close. We are sorry for the inconvenience. " As well as, " Yahoo Browser has encountered a problem and needs to close. We are sorry for the inconvenience. " And the sign in would not follow through. But the icon on the lower right corner of AT and T Yahoo browser would be open. I would then double click on it and I would get to access the Yahoo Browser in that way.

c. My PC would suddenly freeze. So I have to turn it off by pushing the power button and turning it on back again.

I followed one of the advises that was given to me here regarding running a virus scan in at least a couple of the websites that was given. One scan showed about 40-50 low threats that was detected and only one suspicious file. When I would run a second virus scan my browser would always crash and close unexpectedly.

I tried to uninstall IE 7 and install IE 8 but it still would not work. I also tried uninstalling IE 8 and going back to IE 6 and it's working now but my Yahoo browser would still crash. Also my mozilla Firefox started crashing too.

I hope that somebody can help me regarding this problem.
Thank you very much.

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#2 DaChew


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Posted 13 April 2009 - 03:55 PM

Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.


No. Try not. Do... or do not. There is no try.

#3 Roger323

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Posted 13 April 2009 - 11:54 PM

Help!!! When I left this afternoon with my PC on but not the internet it was fine. When I came back there was a lot of open Internet windows and some popups.
I tried to restart the PC but there seems to be no Data anymore.
It says something about SATA = none etc.
When I took my OS reinstallation disk, the system said about partition and unpartition so I cancelled it. I restarted it again but this time it says " Error loading operating system".
Is all my files gone? I hope not.
What do I do then?


#4 thumbtak


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Posted 14 April 2009 - 01:11 AM

I see a few problems right from the start. Mcafee is worst paid anti-virus. I know you get it free from internet provider but someone pays for it. Internet Explorer is worst web browser. So I would get a different web browser like Mozilla Firefox, Opera, K-Meleon, or Sea Monkey. One last thing. Most yahoo software from what I know are memory hogs, so I don't use them. There e-mail is fine it is there downloadable software like there messanger.

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