Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

help needed on removal of winse32


  • Please log in to reply
11 replies to this topic

#1 iridescence

iridescence

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:07:59 PM

Posted 13 April 2009 - 08:17 AM

Hi... i have the problem of winse32 recently.
the winse32 Properties box just kept popping up every time i start up the computer.
I ran AVG full computer scan but it came up with nothing
I'm using Windows Vista Business. i'm not sure what caused this problem but it probably started when i'm trying to install the windows update : Windows Vista Service Pack 1 (KB936330)

can somebody help me out too? i looking through the solutions in another winse32 thread but was worried about the term 'reboot'. will i lose all the contents on my computer? i'm having my papers now.. and i'm afraid of losing my files.
tried to backup my files. But somehow my com is unable to detect the seagate Hard disk.

thanks for reading this.. will be grateful if someone can help me out here :)

Edited by iridescence, 13 April 2009 - 08:33 AM.


BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,047 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:06:59 AM

Posted 13 April 2009 - 12:43 PM

reboot is another term for restarting your computer.

From what you describe, it appears to be a USB flash drive infection which usually involve malware that modifies and loads an autorun.inf (configuration) file into the root folder of all drives (internal, external, removable) along with a malicious executable. When removable media such as a CD/DVD is inserted (mounted), autorun looks for autorun.inf and automatically executes the malicious file to run silently on your computer. In USB drives, it modifies Windows Explorer's right-click context menu and redirects to executing the malicious file if the "Open" command is used or double-clicking on the drive icon. When a flash drive becomes infected, the Trojan will infect a system when the removable media is inserted if autorun has not been disabled. To learn more about this risk, please read:Please insert your flash drive before we begin. Hold down the Shift key when inserting the drive until Windows detects it to bypass the autorun feature and keep autorun.inf from executing automatically.

Then download Panda USB Vaccine and save it to your desktop.
alternate download link
  • Extract (unzip) the file to your desktop and a folder named USBVaccine will be created.
  • Open that folder and double-click on USBVaccine.exe to start the program.
  • Click Run.
  • Click the button to Vaccinate computer..
  • Insert your USB flash drive.
  • When the name of the drive appears in the dialog box, click the button to Vaccinate USB drive(s).
  • Exit the program when done
Note: The Panda Resarch Blog advises that once USB drives have been vaccinated, they cannot be reversed except with a format. If you do this, be sure to back up your data files first or they will be lost during the formatting process.


Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download and scan with Dr.Web CureIt.
Follow these Instructions for scanning with Dr.WebCureIt in "safe mode".
If you cannot boot into safe mode, then perform your scan in normal mode. Be aware, this scan could take a long time to complete.
-- Post the log in your next reply.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 iridescence

iridescence
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:07:59 PM

Posted 14 April 2009 - 02:38 AM

hmm... so this usb problem is caused by winse32?
before i start, i think i should describe the usb problem more specifically..
1. it is a new Seagate Hard disk
2. it is not detected by this laptop in 'My Computer' and does not autorun either
3. it is detected under Safely Remove Hardware
4. it is detected under Device Manager
5. it seems to run fine on another laptop
6. other USB devices like thumbdrives are detected as per normal and autoruns

If so..
1.does it mean that the worm is from the Hard disk?
2.should i stop using the hard disk on other computers?
3. "Note: The Panda Resarch Blog advises that once USB drives have been vaccinated, they cannot be reversed except with a format. If you do this, be sure to back up your data files first or they will be lost during the formatting process."
regarding this note, does it refer to only files in the external Hard disk, or should i back up those in my laptop too?

Thanks for helping me :)

#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,047 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:06:59 AM

Posted 14 April 2009 - 07:52 AM

The note in regards to reformatting and backing up of files applies to your usb drive. Doing that also removes your protection. However, you should always be backing up your data on the hard drive. You never know when it will encounter problems due to normal wear and tear or other issues not malware related.

As I already said, flash drive infections usually involve malware that modifies and loads an autorun.inf (configuration) file into the root folder of all drives (internal, external, removable) along with a malicious executable. When removable media such as a CD/DVD is inserted (mounted), autorun looks for autorun.inf and automatically executes the malicious file to run silently on your computer. In USB drives, it modifies Windows Explorer's right-click context menu and redirects to executing the malicious file if the "Open" command is used or double-clicking on the drive icon. When a flash drive becomes infected, the Trojan will infect a system when the removable media is inserted if autorun has not been disabled.

Regardless of how you became infected, keeping Autorun enabled on USB (pen, thumb, jump) and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:Many security experts recommend disabling this feature as a method of prevention. Microsoft recommends doing the same.

...Disabling Autorun functionality can help protect customers from attack vectors that involve the execution of arbitrary code by Autorun when inserting a CD-ROM device, USB device, network shares, or other media containing a file system with an Autorun.inf file...

Microsoft Security Advisory (967940): Update for Windows Autorun
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#5 iridescence

iridescence
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:07:59 PM

Posted 15 April 2009 - 12:50 AM

ok.. i tried the above steps mentioned and installed USBVaccine.
I was able to Vaccinate computer, but when i insert the USB flash drive (Hard disk), it was not detected by the USBVaccine program either. there was no USB drive options to select and hence i was unable to Vaccinate it.
this was the case even when i do not hold down the shift key when inserting the device

I checked the device manager, and it says that the seagate hard disk is disabled. (Code 22)
i tried to enable the device but it says that windos is not able to enable the device.
What should i do?

#6 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,047 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:06:59 AM

Posted 15 April 2009 - 08:50 AM

What does "USB Device Not Recognized" mean?
How to fix USB device not recognized in Windows
USB device is not recognized when you attach it

If that does not help, then start a new top in the External Hardware forum for further assistance with your device.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#7 iridescence

iridescence
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:07:59 PM

Posted 17 April 2009 - 04:54 AM

yupp. so i ran through all the previous instructions.
Dr Web Cure it found the winse32 virus and removed it, and here is the Malwarebytes log as follow:

Malwarebytes' Anti-Malware 1.36
Database version: 1992
Windows 6.0.6001 Service Pack 1

17/4/2009 6:11:50 PM
mbam-log-2009-04-17 (18-11-50).txt

Scan type: Quick Scan
Objects scanned: 70770
Time elapsed: 7 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Trymedia Systems (Adware.Trymedia) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\RECYCLER\S-1-5-21-1482476501-1644491937-682003330-1013 (Trojan.Agent) -> Quarantined and deleted successfully.

Files Infected:
C:\RECYCLER\S-1-5-21-1482476501-1644491937-682003330-1013\Desktop.ini (Trojan.Agent) -> Quarantined and deleted successfully.


so is the virus completely removed?

Edited by iridescence, 17 April 2009 - 05:29 AM.


#8 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,047 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:06:59 AM

Posted 17 April 2009 - 08:01 AM

How is your computer running now? Are there any more reports/signs of infection?
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#9 iridescence

iridescence
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:07:59 PM

Posted 17 April 2009 - 10:54 PM

the winse32 properties box stopped appearing when i startup the computer!
other than the hard disk thing, which i am seeking help at external hardware forum, it seems to be working fine! :D
yupp. think virus had been removed.
really, thanks alot!! thanks for replying so quickly and all :)

#10 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,047 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:06:59 AM

Posted 18 April 2009 - 06:39 AM

You're welcome.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB (pen, thumb, jump) and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:Many security experts recommend disabling this feature as a method of prevention. Microsoft recommends doing the same.

...Disabling Autorun functionality can help protect customers from attack vectors that involve the execution of arbitrary code by Autorun when inserting a CD-ROM device, USB device, network shares, or other media containing a file system with an Autorun.inf file...

Microsoft Security Advisory (967940): Update for Windows Autorun
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#11 iridescence

iridescence
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:07:59 PM

Posted 18 April 2009 - 11:04 PM

ok! i just created a new restore point and did the disk cleanup.
thanks for the guides and tips! :)

#12 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,047 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:06:59 AM

Posted 19 April 2009 - 06:52 AM

You're welcome. :thumbsup:
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users