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Computer is turning off everytime a virus scan is run


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#1 JM27

JM27

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Posted 12 April 2009 - 05:50 PM

Hello,

When I run almost any virus scan it is shutting down/turning off my computer. Programs that this has occurred with are McAfee sercurity (provided by comcast), Trend Micro housecall, Kapersky online scanner, Windows Malicious software removal tool, Superantispyware, and probably a few others I'm forgetting. Programs that don't trigger whatever is shutting off the computer, but also don't find anything wrong are malwarebytes and Trojan remover. I have emptied all my temp folders, run ATF cleaner and CCleaner and disabled system restore. I have tried to run a scan in safe mode but the same thing occurs.

I have run DDS and posted the log below as well as attached the other, does anyone see any out of the prdinary processes? Does anyone have any additional suggestions to find what could be triggering the computer to turn off during the scan? Thanks a lot for your help.


DDS (Ver_09-03-16.01) - NTFSx86
Run by Jamie Moose at 18:45:04.78 on Sun 04/12/2009
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_13
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1022.498 [GMT -4:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated)
FW: McAfee Personal Firewall *enabled*
FW: eTrust Personal Firewall Firewall *disabled*

============== Running Processes ===============

C:\WINNT\system32\svchost -k DcomLaunch
svchost.exe
C:\WINNT\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Program Files\McAfee\VirusScan\McShield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINNT\System32\nvsvc32.exe
C:\WINNT\System32\svchost.exe -k imgsvc
C:\WINNT\system32\MsPMSPSv.exe
C:\Program Files\VIA\RAID\raid_tool.exe
C:\WINNT\SOUNDMAN.EXE
C:\WINNT\system32\RUNDLL32.EXE
C:\Program Files\Hide Outlook\HideOutlook\HideOutlook.exe
C:\Program Files\dvd43\dvd43_tray.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\WarpSpeeder\BSTrayicon.exe
C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\WINNT\system32\wuauclt.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Jamie Moose\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijack This\HiJackThis.exe
C:\WINNT\system32\NOTEPAD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Jamie Moose\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uSearch Page = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
uSearch Bar = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
mDefault_Search_URL = hxxp://www.google.com/ie
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://search.live.com/results.aspx?q=%s
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Yapta BHO: {2020dfef-8c87-4229-aa41-549d82210355} - c:\program files\yapta\YaptaOverlay.dll
BHO: SearchPerks! Perk Counter: {2787ea8e-8d87-48af-88ad-b30246c917ab} - c:\program files\searchperks! perk counter\Bmbho.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: SearchPerks! Follow-On Study Assistant: {d1a1fd57-93fc-45fe-bc2a-b3a5d47d6674} - c:\program files\searchperks! follow-on study

assistant\Bmbho.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
TB: SearchPerks! Perk Counter: {2787ea8e-8d87-48af-88ad-b30246c917ab} - c:\program files\searchperks! perk counter\Bmbho.dll
TB: SearchPerks! Follow-On Study Assistant: {d1a1fd57-93fc-45fe-bc2a-b3a5d47d6674} - c:\program files\searchperks! follow-on study

assistant\Bmbho.dll
EB: &Yapta: {c3c07ad6-ace9-43ee-a2af-45bc13f6275f} - c:\program files\yapta\YaptaSidebar.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [RaidTool] c:\program files\via\raid\raid_tool.exe
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [NvCplDaemon] RUNDLL32.EXE c:\winnt\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\winnt\system32\NvMcTray.dll,NvTaskbarInit
mRun: [HideOutlook] "c:\program files\hide outlook\hideoutlook\HideOutlook.exe"
mRun: [dvd43] c:\program files\dvd43\dvd43_tray.exe
mRun: [mcagent_exe] c:\program files\mcafee.com\agent\mcagent.exe /runkey
mRun: [TrojanScanner] c:\program files\trojan remover\Trjscan.exe /boot
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
dRunOnce: [^SetupICWDesktop] c:\program files\internet explorer\connection wizard\icwconn1.exe /desktop
dRunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\warpsp~1.lnk - c:\program files\warpspeeder\BSTrayicon.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {0362b485-11fe-469c-ae98-42f478e581a0} - c:\program files\yapta\YaptaSettings.exe
IE: {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - c:\aol instant messenger\aim.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {0094A600-9BDD-4019-BAFE-487284F7D476} - {C3C07AD6-ACE9-43EE-A2AF-45BC13F6275F} - c:\program files\yapta\YaptaSidebar.dll
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\program files\microsoft activesync\INETREPL.DLL
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\program files\microsoft activesync\INETREPL.DLL
DPF: DirectAnimation Java Classes - file://c:\winnt\java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\winnt\java\classes\xmldso.cab
DPF: {15589FA1-C456-11CE-BF01-00AA0055595A} - hxxp://w4s2.work4sure.com/c/ge/w4sgeen10.exe
DPF: {3334504D-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/0/C/8/0C8EDFAB-30BC-4792-898E-2DABE27B2C4D/mp43dmo.CAB
DPF: {33564D57-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/D/0/D/D0DD87DA-994F-4334-8B55-AF2E4D98ED0C/wmv9dmo.cab
DPF: {3BFFE033-BF43-11D5-A271-00A024A51325} - hxxps://colmail.your.indus.com/iNotes6W.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www1.snapfish.com/SnapfishActivia.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://go.divx.com/plugin/DivXBrowserPlugin.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} - hxxp://web1.shutterfly.com/downloads/Uploader.cab
DPF: {A18962F6-E6ED-40B1-97C9-1FB36F38BFA8} - hxxp://www.winkflash.com/photo/loaders/ImageUploader3.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {E9A7F56F-C40F-4928-8C6F-7A72F2A25222} - hxxp://www.imagestation.com/common/classes/SonyISUpload.cab?v=1,0,0,37
DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} - hxxp://download.mcafee.com/molbin/iss-loc/mcfscan/2,2,0,5580/mcfscan.cab
Handler: mctp - {d7b95390-b1c5-11d0-b111-0080c712fe82} - c:\program files\microsoft activesync\AATP.DLL
WinCE Filter: image/bmp - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\program files\microsoft activesync\CENETFLT.DLL
WinCE Filter: image/gif - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\program files\microsoft activesync\CENETFLT.DLL
WinCE Filter: image/jpeg - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\program files\microsoft activesync\CENETFLT.DLL
WinCE Filter: image/xbm - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\program files\microsoft activesync\CENETFLT.DLL
WinCE Filter: text/asp - {6C5C3074-FFAB-11d1-8EC4-00C04F98D57A} - c:\program files\microsoft activesync\CENETFLT.DLL
WinCE Filter: text/html - {6C5C3074-FFAB-11d1-8EC4-00C04F98D57A} - c:\program files\microsoft activesync\CENETFLT.DLL
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\jamiem~1\applic~1\mozilla\firefox\profiles\w76fdqxn.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - plugin: c:\documents and settings\jamie moose\local settings\application data\google\update\1.2.141.5\npGoogleOneClick7.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npunagi2.dll

============= SERVICES / DRIVERS ===============

R0 pavboot;pavboot;c:\winnt\system32\drivers\pavboot.sys [2009-3-20 28544]
R1 BIOS;BIOS;c:\winnt\system32\drivers\BIOS.sys [2006-7-28 13696]
R1 BS_I2cIo;BS_I2cIo;c:\winnt\system32\drivers\BS_I2cIo.sys [2006-7-28 5504]
R1 mfehidk;McAfee Inc. mfehidk;c:\winnt\system32\drivers\mfehidk.sys [2009-1-7 201320]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2009-3-23 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2009-3-23 72944]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2009-1-7 359248]
R2 McShield;McAfee Real-time Scanner;c:\program files\mcafee\virusscan\Mcshield.exe [2009-1-7 144704]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2009-1-7 695624]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\winnt\system32\drivers\mfeavfk.sys [2009-1-7 79304]
R3 mfebopk;McAfee Inc. mfebopk;c:\winnt\system32\drivers\mfebopk.sys [2009-1-7 35240]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\winnt\system32\drivers\mfesmfk.sys [2009-1-7 40488]
R3 PRISM_USB;IEEE 802.11 Wireless USB Driver;c:\winnt\system32\drivers\EXPSUSB.sys [2002-11-28 609792]
R3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2009-3-23 7408]
S3 mferkdk;McAfee Inc. mferkdk;c:\winnt\system32\drivers\mferkdk.sys [2009-1-7 33832]
S3 MovRVDrv32;MovRVDrv32;c:\winnt\system32\drivers\MovRVDrv32.sys [2007-11-26 2688]
S3 PSI;PSI;c:\winnt\system32\drivers\psi_mf.sys [2008-6-16 7808]

=============== Created Last 30 ================

2009-04-12 13:06 <DIR> --d----- c:\program files\Hijack This
2009-04-11 10:29 <DIR> --d----- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2009-04-11 10:28 <DIR> --d----- c:\program files\SUPERAntiSpyware
2009-04-11 10:28 <DIR> --d----- c:\docume~1\jamiem~1\applic~1\SUPERAntiSpyware.com
2009-04-11 10:28 <DIR> --d----- c:\program files\common files\Wise Installation Wizard
2009-04-10 20:38 <DIR> --d----- C:\eaf911a1522b61d8899dc7
2009-04-10 20:31 <DIR> --d----- c:\winnt\McAfee.com
2009-04-10 07:19 <DIR> --d----- c:\program files\SearchPerks! Follow-On Study Assistant
2009-04-07 21:02 <DIR> --d----- c:\program files\common files\DivX Shared
2009-04-07 21:02 <DIR> --d----- c:\program files\DivX
2009-03-31 23:03 <DIR> --d----- c:\program files\Trend Micro sysclean
2009-03-31 21:50 664 a------- c:\winnt\system32\d3d9caps.dat
2009-03-31 19:21 162,304 a------- c:\winnt\system32\ztvunrar36.dll
2009-03-31 19:21 153,088 a------- c:\winnt\system32\UNRAR3.dll
2009-03-31 19:21 77,312 a------- c:\winnt\system32\ztvunace26.dll
2009-03-31 19:21 75,264 a------- c:\winnt\system32\unacev2.dll
2009-03-31 19:21 69,632 a------- c:\winnt\system32\ztvcabinet.dll
2009-03-31 19:21 <DIR> --d----- c:\program files\Trojan Remover
2009-03-31 19:21 <DIR> --d----- c:\docume~1\jamiem~1\applic~1\Simply Super Software
2009-03-31 19:21 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Simply Super Software
2009-03-30 13:08 54,156 a---h--- c:\winnt\QTFont.qfn
2009-03-30 13:08 1,409 a------- c:\winnt\QTFont.for
2009-03-24 12:18 410,984 a------- c:\winnt\system32\deploytk.dll
2009-03-24 12:18 73,728 a------- c:\winnt\system32\javacpl.cpl
2009-03-24 11:49 <DIR> --d----- c:\program files\MSECache
2009-03-23 22:56 <DIR> --d----- c:\program files\CCleaner
2009-03-21 16:38 <DIR> --d----- c:\docume~1\jamiem~1\applic~1\Malwarebytes
2009-03-21 16:38 15,504 a------- c:\winnt\system32\drivers\mbam.sys
2009-03-21 16:38 38,496 a------- c:\winnt\system32\drivers\mbamswissarmy.sys
2009-03-21 16:38 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-03-21 16:38 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-03-20 21:44 28,544 a------- c:\winnt\system32\drivers\pavboot.sys
2009-03-20 21:44 <DIR> --d----- c:\program files\Panda Security
2009-03-16 19:00 <DIR> --d----- c:\docume~1\jamiem~1\applic~1\HouseCall 6.6
2009-03-16 19:00 <DIR> --d----- c:\winnt\system32\HouseCall 6.6

==================== Find3M ====================

2009-03-24 13:21 24,464 a------- c:\docume~1\jamiem~1\applic~1\GDIPFONTCACHEV1.DAT
2009-03-11 11:45 1,772 a------- c:\winnt\system32\PerfStringBackup.TMP
2009-02-09 06:19 1,846,272 a------- c:\winnt\system32\win32k.sys
2006-11-02 11:31 560 a------- c:\program files\Global.sw
2006-10-01 21:00 563,712 a------- c:\documents and settings\jamie moose\gotomypc_370.exe
2006-07-28 22:36 21,952 a---h--- c:\program files\folder.htt
2006-07-28 22:36 271 ---sh--- c:\program files\desktop.ini

============= FINISH: 18:45:58.17 ===============

Attached Files



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#2 JM27

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Posted 13 April 2009 - 06:14 AM

I also have the hijack this log that I can post as well if needed.

#3 JM27

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Posted 19 April 2009 - 05:55 PM

Anyone?

#4 suebaby41

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Posted 26 April 2009 - 12:01 PM

Welcome to the BleepingComputer Forums.

Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. If you have not already downloaded Random's System Information Tool (RSIT), please download Random's System Information Tool (RSIT) by random/random which includes a HijackThis log and save it to your desktop. If you have RSIT already on your computer, please run it again.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Please post the contents of log.txt.
Thank you for your patience.

Please see Preparation Guide for use before posting about your potential Malware problem.

If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.

Please post your HijackThis log as a reply to this thread and not as an attachment. I am always leery of opening attachments so I always request that HijackThis logs are to be posted as a reply to the thread. I do not think that you are attaching anything scary but others may do so.

While we are working on your HijackThis log, please:
  • Reply to this thread; do not start another!
  • Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so.
  • Do not run any other tool until instructed to do so!
  • Let me know if any of the links do not work or if any of the tools do not work.
  • Tell me about problems or symptoms that occur during the fix.
  • Do not run any other programs or open any other windows while doing a fix.
  • Ask any questions that you have regarding the fix(es), the infection(s), the performance of your computer, etc.
Thanks.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

#5 suebaby41

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Posted 01 May 2009 - 03:06 PM

This subject is now closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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Join The Fight Against Malware
No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.




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