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McAfee turned off (twice), now Mom's infected

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#1 PetePixxx


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Posted 12 April 2009 - 05:39 PM

Yesterday I got a message that I thought was from SUPERAntiSpyware that my computer needed to reboot to remove an infection, so I did.

When it started again the whole McAffee Security Suite (Anti-Virus, spyware, firewall) was turned off and gave me a message. I clicked the icon and it said it said I was "protected" again. But a little while later the icon that I wasn't protected came back. I clicked it again, and was protected, and ran a full scan.

I've run full scans of McAfee, Spybot S&D, SuperAntiSpyware, MalwareBytes, RogueRemover, and made a log of HijackThis 2.02. The scans were all negative. I haven't compared the HJ log to previous yet. Running XP Home, SP3 fully updated, on AMD x2 4400. 2G Ram, lots of HD space.

But I just got a message from my Mom that my Happy Easter (including a couple of pix of chocolate bunnies) caused her computer to crash with a blue screen and her anti-virus (Symantec I think) isn't working either now.

So... Happy Easter :thumbsup:

What can I do?



Edited by PetePixxx, 12 April 2009 - 06:05 PM.

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#2 garmanma


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Posted 13 April 2009 - 08:46 PM

If you are using Spybot's Teatimer function, be sure it's disabled while scanning

Update mbam and do a FULL scan
Please post the results

Then run

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

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