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Lazy shiftless computer


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#1 Sharonsthere

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Posted 12 April 2009 - 11:13 AM

Started having annoyances about two weeks ago: slow computer was the first prob. I ran SAS and MBAM in safe mode, showed clean. A few days later my zone-alarm icon 'looked funny' in the taskbar, and I clicked on it to bring up the program and got a blue screen. The message there told me..." check adequate disk space. Disable any driver or update any driver in the message. Try changing video adapters. Check for bios updates (hardware vendor). Disable Bios memory such as caching or shadowing. If you need to use Safe Mode."
Anyway, I restarted computer and then Igot this error message once the desktop was restored: "The system has recovered from a serious error. Error Report contents: C:\Docume~1\owner\Locals~1\Temp\WER797e, dir00\Mini040809-01.dmp; C:\Docume~1\owner\locals~1\Temp\WER797e, dir001 sysdata xml. I have the error 'signature' if that's needed.
Since then I have: run virus scans (mbabm, sas, avira, all clean) Used Kaspersky online scan, clean. Scanned for disk errors,
attempted to update windows, and accomplished all updates except a .NET update that simply won't install. I ran Dial a Fix and it didn't seem to make a difference.
My daughter has used a bit torrent in the last 2 months.
xp sp3

Thanks, as always, for your help.
Sharon

Edited by Sharonsthere, 12 April 2009 - 11:14 AM.

intelligence has far fewer practical applications than I thought.

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#2 garmanma

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Posted 13 April 2009 - 08:25 PM

check adequate disk space. Disable any driver or update any driver in the message. Try changing video adapters. Check for bios updates (hardware vendor). Disable Bios memory such as caching or shadowing. If you need to use Safe Mode."


That sure seems to be an odd BSOD message

Please Update mbam and run a Full scan
Post back with the results
Mark
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Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 Sharonsthere

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Posted 13 April 2009 - 10:14 PM

Thanks, Mark...


Malwarebytes' Anti-Malware 1.36
Database version: 1979
Windows 5.1.2600 Service Pack 3

4/13/2009 11:07:53 PM
mbam-log-2009-04-13 (23-07-40).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 225592
Time elapsed: 47 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{0ed403e8-470a-4a8a-85a4-d7688cfe39a3} (Adware.Gamevance) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{f02fabcb-92dd-475a-98af-14217bd50746} (Adware.Gamevance) -> No action taken.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\Advantage (Adware.Advantage) -> No action taken.

Files Infected:
C:\Program Files\Advantage\AdVantageupdate.exe (Adware.Advantage) -> No action taken.
[/size]

Edited by Sharonsthere, 13 April 2009 - 10:15 PM.

intelligence has far fewer practical applications than I thought.

#4 garmanma

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Posted 14 April 2009 - 06:51 PM

Did you reboot the computer afterwards?
Let's try this scan

---------------------------


ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Then follow it up with Dr Web Cure-It

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Edited by garmanma, 14 April 2009 - 06:53 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 Sharonsthere

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Posted 15 April 2009 - 07:40 AM

Okay, I ran SAS. In safe mode. No malicious items were detected. I clicked okay. And went to retrieve the log.
There is NO log, in fact no logs are available from the last month, and I've run SAS several times. There are a few other logs listed, older. (SAS control center>statistics/logs.A small list is seen.)
Something has been changed, however: I am viewing BC in html view, and also my gmail will only load in html. I swear I didn't mess with anything, did only what you said to do.
Except the Dr Web Cure it. which I will do now.

S
intelligence has far fewer practical applications than I thought.

#6 Sharonsthere

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Posted 15 April 2009 - 07:41 AM

Oh, and I did reboot the computer after the Mbam scan.

thanks.
intelligence has far fewer practical applications than I thought.

#7 Sharonsthere

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Posted 15 April 2009 - 07:51 AM

It's only my firefox that is showing me html at my sites. IE seems to be fine. could this have to do with ATF?
intelligence has far fewer practical applications than I thought.

#8 Sharonsthere

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Posted 15 April 2009 - 08:09 AM

never mind that new problem. I ran ATF again, with the browser closed and rebooted and its okay now. On to the Dr Web cure it.
intelligence has far fewer practical applications than I thought.

#9 garmanma

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Posted 15 April 2009 - 04:14 PM

I believe the problem with ATF is a add-on in Firefox. That has happened to a few people, but usually a reboot takes care of it
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#10 Sharonsthere

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Posted 15 April 2009 - 11:31 PM

Here's the DrWeb cvs.
RegUBP2b-Owner.reg;C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Snapshots2;Trojan.StartPage.1505;Deleted.;
grey blue eyes dave matthews 2009.mp3;C:\Documents and Settings\Owner\Desktop\DMBAndbleep;Trojan.WMALoader;Cured.;
out of my hands dave matthews (best quality).mp3;C:\Documents and Settings\Owner\Desktop\DMBAndbleep;Trojan.WMALoader;Cured.;
still aint forgave myself t i 2009.mp3;C:\Documents and Settings\Owner\Desktop\NewRapbleep;Trojan.WMALoader;Cured.;
T-4320425-still aint forgave myself t i (best quality).mp3;C:\Documents and Settings\Owner\My Documents\LimeWire\Incomplete;Trojan.WMALoader;Cured.;
LIU_PROD.dll;C:\Program Files\Common Files\Logitech\Internet Update;Adware.SmartShow.origin;;
A0007466.reg;C:\System Volume Information\_restore{115DA628-ADA8-4961-B27D-43D6E7963840}\RP24;Trojan.StartPage.1505;Deleted.;
A0045614.exe;C:\System Volume Information\_restore{115DA628-ADA8-4961-B27D-43D6E7963840}\RP99;Trojan.Fakealert.4147;Deleted.;
A0045652.exe;C:\System Volume Information\_restore{115DA628-ADA8-4961-B27D-43D6E7963840}\RP99;Trojan.Fakealert.4147;Deleted.;
A0045729.exe\data003;C:\System Volume Information\_restore{115DA628-ADA8-4961-B27D-43D6E7963840}\RP99\A0045729.exe;Adware.SaveNow.origin;;
A0045729.exe;C:\System Volume Information\_restore{115DA628-ADA8-4961-B27D-43D

Doesn't look too good, now does it.

Sharon
intelligence has far fewer practical applications than I thought.

#11 garmanma

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Posted 16 April 2009 - 06:00 PM

Actually, it's looking decent
Be sure to scan your music downloads before opening them with your AV
Do you plug a MP3 player into your computer?

Update and run another mbam scan
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#12 Sharonsthere

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Posted 17 April 2009 - 10:23 PM

Okay, I'll do that tonight on my way to bed.
I appreciate this.
S
intelligence has far fewer practical applications than I thought.

#13 Sharonsthere

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Posted 18 April 2009 - 09:20 AM

Malwarebytes' Anti-Malware 1.36
Database version: 2000
Windows 5.1.2600 Service Pack 3

4/18/2009 10:13:33 AM
mbam-log-2009-04-18 (10-13-33).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 167969
Time elapsed: 43 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Looks okay. Am I out of the woods? And if so, what could that blue screen message have meant?
Thanks for your time, Mark

Sharon
intelligence has far fewer practical applications than I thought.

#14 garmanma

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Posted 18 April 2009 - 05:52 PM

Looks okay. Am I out of the woods? And if so, what could that blue screen message have meant?


I believe you are OK. I could have possibly come from a torrent that your daughter downloaded


Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#15 Sharonsthere

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Posted 18 April 2009 - 06:12 PM

Done. You're a Wonderful Human Being.

:thumbsup:
intelligence has far fewer practical applications than I thought.




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