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Cannot play music using Windows Media Player

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#1 sachin naik

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Posted 12 April 2009 - 09:28 AM

I cannot play any music using windows media player, it displays an error; "windows media player cannot play the file because there is a problem with your sound device, there may not be a sound device installed in your computer, or it may be in use by some other program or it may not be functioning properly"

but using windows media player i can play mpegv videos but without the sound
I can play music using other player, i have just tried playing it with quick time player, it plays fine, i can ear the sound from my speaker

if i run the dxdaig test it shows an error, "windows cannot find dxdaig.exe make sure you have typed the path correctly"

and if i try to manually open dxdaig.exe then the dxdaig window opens but along with the window i get an error pop up: could not get basic sound info result code=xxxxxxxxx (invalid arguments)
then again one more error gets poped-up :problem getting extra sound info, result code=xxxxxx (invalid arguments)

i started getting this problem from when i was infected by a virus becoz of which i was told to delete many files using my av's but now there are no more viruses/malwares as all the problems have got solved except this one

earlier i never had any problems with my windows media player
I have the realtek HD audio manager installed, i have tried testing sound using it, and yes the sounds can be heard from my speakers

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Edited by sachin naik, 12 April 2009 - 12:11 PM.

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#2 Romeo29


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Posted 12 April 2009 - 11:22 AM

You might want to re-install DirectX, as it appears that the virus has messed with DirextX on your system.
After installation is complete run dxdiag.


#3 hamluis



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Posted 12 April 2009 - 01:02 PM

IMO...it's highly unlikely that DirectX is the only XP function affected by your malware situations.

Which suggests either running sfc /scannow or doing a repair install of XP.

How To Use Sfc.exe To Repair System Files - http://www.bleepingcomputer.com/forums/t/43051/how-to-use-sfcexe-to-repair-system-files/

How to perform a repair installation of Windows XP if Internet Explorer 7 is installed - http://support.microsoft.com/?kbid=917964

How to Perform a Windows XP Repair Install (Stevens) - http://www.michaelstevenstech.com/XPrepairinstall.htm


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