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How do I identify hardware my hardware error


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#1 Bodmass

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Posted 12 April 2009 - 08:11 AM

For the 2nd time this week, I've re-installed xp (yesterday). This time all I've installed is Windows Updates. MBAM, Spywareblaster, Avira & SuperAntispyware. Nothing else, not even Firefox (which used to crash - esp on videos - on my last install anyway).

Already the process of installing and then scanning with the above has seen my system crash in both scenarios.

The re-install was as a result of this happening to my previous installations.

Surely, I can say there is no virus, malware or, I should expect, driver clashes (I haven't used device manager to check for availiable updates as my PC was crashing even after I did that last time).

So I can now say that my problem is a hardware one (cant I)?

Assuming that, how do I start trying to identify what's going wrong?

Thanks,
Bod

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#2 rigacci

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Posted 12 April 2009 - 09:49 AM

Any BSODs? If so, write down the parameters as well as any filenames you see.

Memory problems can be a real pain to resolve. Run one stick at a time. If all you have is one stick, get a new one.

I hope this helps.

DR

#3 Bodmass

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Posted 12 April 2009 - 10:09 AM

BSODs?

#4 fairjoeblue

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Posted 12 April 2009 - 10:42 AM

"BSODs?"

Blue Screen Of Death .

The blue screen with an error code that is sometimes displayed when a problem occures.
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#5 Bodmass

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Posted 12 April 2009 - 10:49 AM

This problem has been ongtoing for a few weeks with constant exception reports & crashes - yet not 1 BSOD.

As an update, have just swapped out my newer 1gb stick for my older 512mb stick (had initially been using both) & scanned with SAS with ie open. got an "ie has encountered an error and needs to close" message (& removal of one file).

#6 fairjoeblue

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Posted 12 April 2009 - 11:25 AM

The best & easiest way to start troubleshooting the issue is to remove everything that isn't neccessary for the unit to work.

If you have any add-in cards [sound,modem,LAN,etc.] remove them.
If you have a video card & the motherboard has onboard video remove the card & use the onboard.
Remove all but 1 stick of memory.

Make a Memtest86 disk,

http://www.memtest86.com/memtest86-3.5.iso.zip

Unzip the ISO image & use a burning program with the Burm image to disk feature to make the disk.

boot the disk & let it run until it finishes all tests at least once.
If Memtest86 shows any errors the memory stick is bad & shouldn't be used.

If the computer still has the issue while stripped down I would suspect a CPU overheating or power supply issue, download PC Wizard,

http://download.cnet.com/PC-Wizard-2008/30...4-10793737.html

Install it & check the emperatures & power .

If it runs OK with everything removed start adding things back in 1 at a time, using the computer between installing components, until you have the problem.
If it is a add-in card , memory, or other add-in component problem you'll know what is causing it when you add something & start having the problem.

Edited by fairjoeblue, 12 April 2009 - 12:04 PM.

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#7 Bodmass

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Posted 12 April 2009 - 11:43 AM

Thanks!

/runs off to investigate memtest86.com

#8 hamluis

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Posted 12 April 2009 - 03:32 PM

Starters:

MemTest Manual - http://hcidesign.com/memtest/manual.html

Memtest86.com - Memory Diagnostic - http://www.memtest86.com/

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

Hard Drive Installation and Diagnostic Tools - http://www.bleepingcomputer.com/forums/t/28744/hard-drive-installation-and-diagnostic-tools/

Device Manager Basics - http://www.cybertechhelp.com/tutorial/arti...-manager-basics

Help Diagnosing BSODs And Crashes (BC) - http://www.bleepingcomputer.com/forums/t/176011/how-to-receive-help-diagnosing-blue-screens-and-windows-crashes/

Louis

#9 Bodmass

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Posted 12 April 2009 - 04:36 PM

I've run memtest on both RAMcards with no problem other than failing to reboot & going into my usual loop of failing to load windows & reboot unless I leave it off for 10 mins.
I have taken out my sound card.
I've run WinDbg and got the following report:



Microsoft Windows Debugger Version 6.11.0001.404 X86
Copyright Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\Bod\Desktop\Mini041209-05.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp_sp3_gdr.080814-1236
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805634c0
Debug session time: Sun Apr 12 20:34:46.140 2009 (GMT+1)
System Uptime: 0 days 0:00:32.906
Loading Kernel Symbols
...............................................................
..............................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, 821cfd78, 821cfeec, 8060566e}

Unable to load image avipbb.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avipbb.sys
*** ERROR: Module load completed but symbols could not be loaded for avipbb.sys
unable to get nt!KiCurrentEtwBufferOffset
unable to get nt!KiCurrentEtwBufferBase
Probably caused by : csrss.exe

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 00000003, Process
Arg2: 821cfd78, Terminating object
Arg3: 821cfeec, Process image file name
Arg4: 8060566e, Explanatory message (ascii)

Debugging Details:
------------------

unable to get nt!KiCurrentEtwBufferOffset
unable to get nt!KiCurrentEtwBufferBase

PROCESS_OBJECT: 821cfd78

IMAGE_NAME: csrss.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 0

MODULE_NAME: csrss

FAULTING_MODULE: 00000000

PROCESS_NAME: csrss.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

BUGCHECK_STR: 0xF4_C0000005

CUSTOMER_CRASH_COUNT: 5

DEFAULT_BUCKET_ID: COMMON_SYSTEM_FAULT

STACK_TEXT:
f86a5ca0 80635b59 000000f4 00000003 821cfd78 nt!KeBugCheckEx+0x1b
f86a5cc4 8060562c 8060566e 821cfd78 821cfeec nt!PspCatchCriticalBreak+0x75
f86a5cf4 f55c2ab5 821cffc0 c0000005 f86a5d64 nt!NtTerminateProcess+0x7d
WARNING: Stack unwind information not available. Following frames may be wrong.
f86a5d54 804dd99f ffffffff c0000005 00c9e6a8 avipbb+0x8ab5
f86a5d54 7c90e4f4 ffffffff c0000005 00c9e6a8 nt!KiFastCallEntry+0xfc
00c9e6a8 00000000 00000000 00000000 00000000 0x7c90e4f4


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: 0xF4_C0000005_IMAGE_csrss.exe

BUCKET_ID: 0xF4_C0000005_IMAGE_csrss.exe

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 00000003, Process
Arg2: 821cfd78, Terminating object
Arg3: 821cfeec, Process image file name
Arg4: 8060566e, Explanatory message (ascii)

Debugging Details:
------------------

unable to get nt!KiCurrentEtwBufferOffset
unable to get nt!KiCurrentEtwBufferBase

PROCESS_OBJECT: 821cfd78

IMAGE_NAME: csrss.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 0

MODULE_NAME: csrss

FAULTING_MODULE: 00000000

PROCESS_NAME: csrss.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

BUGCHECK_STR: 0xF4_C0000005

CUSTOMER_CRASH_COUNT: 5

DEFAULT_BUCKET_ID: COMMON_SYSTEM_FAULT

STACK_TEXT:
f86a5ca0 80635b59 000000f4 00000003 821cfd78 nt!KeBugCheckEx+0x1b
f86a5cc4 8060562c 8060566e 821cfd78 821cfeec nt!PspCatchCriticalBreak+0x75
f86a5cf4 f55c2ab5 821cffc0 c0000005 f86a5d64 nt!NtTerminateProcess+0x7d
WARNING: Stack unwind information not available. Following frames may be wrong.
f86a5d54 804dd99f ffffffff c0000005 00c9e6a8 avipbb+0x8ab5
f86a5d54 7c90e4f4 ffffffff c0000005 00c9e6a8 nt!KiFastCallEntry+0xfc
00c9e6a8 00000000 00000000 00000000 00000000 0x7c90e4f4


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: 0xF4_C0000005_IMAGE_csrss.exe

BUCKET_ID: 0xF4_C0000005_IMAGE_csrss.exe

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 00000003, Process
Arg2: 821cfd78, Terminating object
Arg3: 821cfeec, Process image file name
Arg4: 8060566e, Explanatory message (ascii)

Debugging Details:
------------------

unable to get nt!KiCurrentEtwBufferOffset
unable to get nt!KiCurrentEtwBufferBase

PROCESS_OBJECT: 821cfd78

IMAGE_NAME: csrss.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 0

MODULE_NAME: csrss

FAULTING_MODULE: 00000000

PROCESS_NAME: csrss.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

BUGCHECK_STR: 0xF4_C0000005

CUSTOMER_CRASH_COUNT: 5

DEFAULT_BUCKET_ID: COMMON_SYSTEM_FAULT

STACK_TEXT:
f86a5ca0 80635b59 000000f4 00000003 821cfd78 nt!KeBugCheckEx+0x1b
f86a5cc4 8060562c 8060566e 821cfd78 821cfeec nt!PspCatchCriticalBreak+0x75
f86a5cf4 f55c2ab5 821cffc0 c0000005 f86a5d64 nt!NtTerminateProcess+0x7d
WARNING: Stack unwind information not available. Following frames may be wrong.
f86a5d54 804dd99f ffffffff c0000005 00c9e6a8 avipbb+0x8ab5
f86a5d54 7c90e4f4 ffffffff c0000005 00c9e6a8 nt!KiFastCallEntry+0xfc
00c9e6a8 00000000 00000000 00000000 00000000 0x7c90e4f4


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: 0xF4_C0000005_IMAGE_csrss.exe

BUCKET_ID: 0xF4_C0000005_IMAGE_csrss.exe

Followup: MachineOwner
---------

Edited by Bodmass, 12 April 2009 - 04:42 PM.


#10 hamluis

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Posted 12 April 2009 - 04:46 PM

Well...I could be wrong but that report seems to indicate that either XP is sabotaging your AV or vice versa.

The memory errors...could well be caused by corrupt AV files. AV programs, firewalls, etc. all have drivers that load and can cause problems just like hardware component drivers.

Just for the record: This is a legal XP install, right? I would expect an illegal install to have these sorts of problems, but these kinds of problems also afflict legal, typical systems.

Louis

#11 Bodmass

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Posted 12 April 2009 - 06:47 PM

Well...I could be wrong but that report seems to indicate that either XP is sabotaging your AV or vice versa.

The memory errors...could well be caused by corrupt AV files. AV programs, firewalls, etc. all have drivers that load and can cause problems just like hardware component drivers.

Just for the record: This is a legal XP install, right? I would expect an illegal install to have these sorts of problems, but these kinds of problems also afflict legal, typical systems.

Louis


Windows was installed from an old Fujitsu Siemans Product Recovery disk (sp1a). My machine is a Fujitsu Siemans bought as a refurb 3 years ago (with a later replacement motherboard), from a local indie.

As to the AV, I'll replace Avira with something else & see what happens. (or did you mean to lose all the malware protection from my OP?)

#12 hamluis

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Posted 12 April 2009 - 07:55 PM

I would try a (temporary) replacement for Avira (although I also use Avira) to see if the program is causing hiccups in Windows...or whether Windows is causing hiccups in the program.

I never advise anyone to uninstall any system protection/defense programs/functions :thumbsup:.

Have you done a series of malware checks?

Does Windows have all critical updates installed?

Have you run chkdsk /r? Start/Run...type chkdsk /r (with space between the k and the /) and hit Enter. Answer Y to onscreen query, hit Enter. Reboot the system.

Louis

#13 fairjoeblue

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Posted 12 April 2009 - 08:00 PM

"Windows was installed from an old Fujitsu Siemans Product Recovery disk (sp1a). "

Have you downloaded & install the proper drivers for the unit since XP has been installed ?
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#14 Bodmass

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Posted 12 April 2009 - 08:17 PM

Have you done a series of malware checks?

Does Windows have all critical updates installed?

Have you run chkdsk /r? Start/Run...type chkdsk /r (with space between the k and the /) and hit Enter. Answer Y to onscreen query, hit Enter. Reboot the system.

Louis


Only re-installed yesterday, problem is a repeat of the reason for re-install. That installation was only a few days old to rid me of widespread infection on my original installation. It was years old & I figured a clean install would useful.

Free versions of Avira, MBAM, Spywareblaster & Superantispyware installed.

Full windows update from sp1 to 3 installed via update website, installing all updates available.

chkdsk run as last thing prior to re-install.

#15 Bodmass

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Posted 12 April 2009 - 08:41 PM

"Windows was installed from an old Fujitsu Siemans Product Recovery disk (sp1a). "

Have you downloaded & install the proper drivers for the unit since XP has been installed ?


My FS drivers disk wont recognise my machine as a FS (I assumed due to a newer motherboard installed).

On my previous re-install 6 days ago I went through the device manager item by item updating where possible, and my repeat rebooting was happening then. I asked about motherboard drivers prior to yesterdays & was advised not to http://www.bleepingcomputer.com/forums/t/218585/which-drivers-do-i-download-for-my-motherboard/

I've installed PCWizard, btw.

Posted Image

Edited by Bodmass, 12 April 2009 - 08:45 PM.





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