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I think I have a Keylogger problem


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18 replies to this topic

#1 skizzo

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Posted 12 April 2009 - 08:04 AM

Hey there! I'm from Portugal and I need your help. Yesterday I noticed something was wrong with my keyboard, as I couldnt put accents on top of letters, such as ´´ and ~~. They are meant to go above vowels, but instead they just appear twice and before the letter. I searched to see if the language of my computer was right and it is. Then I heard it could be a keylogger.
I tried spyhunter free scan and I had ZLOB so I removed all the infections manually since to remove them you have to pay. I have AVG and it didnt detect anything. I installed Spybot, deleted all the infections, installed Ad-Aware, deleted all the infections. I ran Antispy, and sent 3 files to quarantine, one was a MSN file, something along the lines of MSNchathook, another was a dll file from the Windows file, and another an Acer file. Tried fixbugbear and it didnt find anything either.

I do not know what to do, I still have the same problem, which is a) annoying cos I cant write articles in my own language since those accents are essential :thumbsup: the problem if its a keylogger can be a lot worse.

Please help, I'm starting to panic, and since i'm no computer whiz I'm afraid I might start removing important files from my computer. I have hijackthis and Ccleaner installed too of which I have used both but since I dont understand anything I just deleted history, cookies, etc with CCleaner. I'm desperate and I urgently need someone experient to help me.

Thank you and I await your reply :flowers:

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#2 garmanma

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Posted 12 April 2009 - 08:51 PM

If you are using Spybot's Teatimer function, disable it for now
---------------------------

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
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#3 skizzo

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Posted 13 April 2009 - 06:16 AM

I actually already have that Malware program.


Malwarebytes' Anti-Malware 1.36
Versão do banco de dados: 1969
Windows 5.1.2600 Service Pack 3

13-04-2009 12:14:11
mbam-log-2009-04-13 (12-14-11).txt

Tipo de Verificação: Rápida
Objetos verificados: 73970
Tempo decorrido: 6 minute(s), 42 second(s)

Processos da Memória infectados: 0
Módulos de Memória Infectados: 0
Chaves do Registo infectadas: 0
Valores do Registo infectados: 1
Ítens do Registo infectados: 0
Pastas infectadas: 0
Ficheiros infectados: 0

Processos da Memória infectados:
(Nenhum item malicioso foi detectado)

Módulos de Memória Infectados:
(Nenhum item malicioso foi detectado)

Chaves do Registo infectadas:
(Nenhum item malicioso foi detectado)

Valores do Registo infectados:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Network\UID (Malware.Trace) -> Quarantined and deleted successfully.

Ítens do Registo infectados:
(Nenhum item malicioso foi detectado)

Pastas infectadas:
(Nenhum item malicioso foi detectado)

Ficheiros infectados:
(Nenhum item malicioso foi detectado)

----

Sorry, the log is in portuguese. Anyway, it says 1 object was infected in the "values of registry" (i think).

Now that the scan has finished, can I turn on my firewall, resident shield, spyware and AVG programs?

By the way, a couple of days ago I moved a file called msnchathook.dll to quarantine as I thought it was a virus, now everytime I start windows a message appears saying that it couldnt start msnchathook. Should I restore the file?

Edited by skizzo, 13 April 2009 - 08:07 AM.


#4 garmanma

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Posted 13 April 2009 - 02:55 PM

Now that the scan has finished, can I turn on my firewall, resident shield, spyware and AVG programs?


Yes, always turn them back on before going on the net

By the way, a couple of days ago I moved a file called msnchathook.dll to quarantine


The jury is still out on this one, so it is questionable and I would leave it where it is. Look in Add/Remove programs for any programs by Hitrust and remove them it they are there
Download Autoruns:
http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx
Locate msnchathook.dll and disable it

Reboot your computer and update Mbam. Run a Full scan and post the results

Then

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Edited by garmanma, 13 April 2009 - 02:56 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 skizzo

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Posted 14 April 2009 - 08:58 AM

Couldnt find any hitrun programs or even the msnchathook file. Maybe cos its in quarantine it cant be found?

Ok first part, MBAM results


Malwarebytes' Anti-Malware 1.36
Versão do banco de dados: 1981
Windows 5.1.2600 Service Pack 3

14-04-2009 14:57:23
mbam-log-2009-04-14 (14-57-23).txt

Tipo de Verificação: Completa (C:\|D:\|E:\|)
Objetos verificados: 148384
Tempo decorrido: 1 hour(s), 13 minute(s), 21 second(s)

Processos da Memória infectados: 0
Módulos de Memória Infectados: 0
Chaves do Registo infectadas: 0
Valores do Registo infectados: 1
Ítens do Registo infectados: 2
Pastas infectadas: 1
Ficheiros infectados: 3

Processos da Memória infectados:
(Nenhum item malicioso foi detectado)

Módulos de Memória Infectados:
(Nenhum item malicioso foi detectado)

Chaves do Registo infectadas:
(Nenhum item malicioso foi detectado)

Valores do Registo infectados:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Network\UID (Malware.Trace) -> Quarantined and deleted successfully.

Ítens do Registo infectados:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Backdoor.Bot) -> Data: c:\windows\system32\bootwindows.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.UserInit) -> Bad: (C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\bootwindows.exe,) Good: (userinit.exe) -> Quarantined and deleted successfully.

Pastas infectadas:
C:\WINDOWS\system32\skype32 (Backdoor.Bot) -> Delete on reboot.

Ficheiros infectados:
C:\WINDOWS\system32\skype32\win32post.dll (Backdoor.Bot) -> Delete on reboot.
C:\WINDOWS\system32\skype32\win64post.dll (Backdoor.Bot) -> Delete on reboot.
C:\WINDOWS\system32\bootwindows.exe (Backdoor.Bot) -> Delete on reboot.

#6 skizzo

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Posted 14 April 2009 - 12:10 PM

2nd part.

SuperAntiSpyware log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/14/2009 at 05:57 PM

Application Version : 4.26.1000

Core Rules Database Version : 3842
Trace Rules Database Version: 1797

Scan type : Complete Scan
Total Scan Time : 02:38:25

Memory items scanned : 241
Memory threats detected : 0
Registry items scanned : 7092
Registry threats detected : 0
File items scanned : 62653
File threats detected : 1

Rogue.AntiVirusSentry
C:\Programas\AVS

---------------

PS: I can now put the accents where they're meant to be, like my name André :D

#7 skizzo

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Posted 14 April 2009 - 12:12 PM

is there any way I can put my computer faster? In the last 2 days I downloaded loads of stuff, mosly anti-spyware/malware stuff, dunno if I need so many. My computer is quite slow to open IE, especially the first window I open after starting Windows.

#8 garmanma

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Posted 14 April 2009 - 07:25 PM

You're not out of the woods just yet
------------------------


Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 skizzo

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Posted 15 April 2009 - 09:30 AM

Here it is:

DELLTH.TXT;C:\i386\COMPDATA;Modificação de IRC.Sleeper;Movido.;

-----

in english, modification of IRC.Sleeper: moved

#10 garmanma

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Posted 15 April 2009 - 04:28 PM

This is just a hunch
Please do one more mbam scan
Update mbam and run a FULL scan
Please post the results
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#11 skizzo

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Posted 16 April 2009 - 07:11 AM

Doing the scan right now. I do know my computer sometime freezes when I open two windows at once, or in certain websites that have lots of flashy things. Some people have told me that its an Adobe flaw (at least in the version I have), but i'm not too sure. I usually have to press Ctrl+Alt+Del and shut down the program so that I can remove the frozen websites. Usually a box will appear saying an error appeared and if I want to report it.

Edited by skizzo, 16 April 2009 - 07:12 AM.


#12 skizzo

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Posted 16 April 2009 - 08:06 AM

Malwarebytes' Anti-Malware 1.36
Versão do banco de dados: 1989
Windows 5.1.2600 Service Pack 3

16-04-2009 14:05:47
mbam-log-2009-04-16 (14-05-47).txt

Tipo de Verificação: Completa (C:\|D:\|E:\|)
Objetos verificados: 149279
Tempo decorrido: 54 minute(s), 6 second(s)

Processos da Memória infectados: 0
Módulos de Memória Infectados: 0
Chaves do Registo infectadas: 0
Valores do Registo infectados: 0
Ítens do Registo infectados: 0
Pastas infectadas: 0
Ficheiros infectados: 0

Processos da Memória infectados:
(Nenhum item malicioso foi detectado)

Módulos de Memória Infectados:
(Nenhum item malicioso foi detectado)

Chaves do Registo infectadas:
(Nenhum item malicioso foi detectado)

Valores do Registo infectados:
(Nenhum item malicioso foi detectado)

Ítens do Registo infectados:
(Nenhum item malicioso foi detectado)

Pastas infectadas:
(Nenhum item malicioso foi detectado)

Ficheiros infectados:
(Nenhum item malicioso foi detectado)

#13 garmanma

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Posted 16 April 2009 - 06:50 PM

is there any way I can put my computer faster? In the last 2 days I downloaded loads of stuff, mosly anti-spyware/malware stuff, dunno if I need so many.


You can uninstall all of it when we're done
We have to get rid of this
AntiVirusSentry

Please run SAS again
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#14 skizzo

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Posted 17 April 2009 - 07:04 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/17/2009 at 04:25 AM

Application Version : 4.26.1000

Core Rules Database Version : 3842
Trace Rules Database Version: 1797

Scan type : Complete Scan
Total Scan Time : 02:42:08

Memory items scanned : 818
Memory threats detected : 0
Registry items scanned : 7089
Registry threats detected : 0
File items scanned : 74646
File threats detected : 51

Adware.Tracking Cookie
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@indextools[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@content.yieldmanager[3].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@hotelscom.122.2o7[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@xiti[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@servedby.adxpower[3].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@specificclick[2].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@ads.bleepingcomputer[2].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@mediaweb.musicradio[2].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@ads.workmedia[2].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@smartadserver[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@adtech[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@revsci[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@partypoker[2].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@ads.us.e-planning[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@uk.sitestat[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@stat.onestat[2].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@mediaweb.musicradio[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@at.atwola[2].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@overture[2].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@006.free-counters.co[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@content.yieldmanager.edgesuite[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@ads.clicksor[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@uk.sitestat[3].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@uk.sitestat[4].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@tacoda[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@zanox-affiliate[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@sales.liveperson[3].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@ad.zanox[2].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@openxxx.viragemedia[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@sales.liveperson[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@myroitracking[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@servedby.adxpower[2].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@ice.112.2o7[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@ads.sapo[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@ads.iol[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@msnportal.112.2o7[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@rambler[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@viacom.adbureau[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@content.yieldmanager[2].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@weborama[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@adsense2008.mpl[2].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@adverticum[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@tribalfusion[2].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@ad.yieldmanager[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@ad.adnetwork.com[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@gostats[2].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@uk.sitestat[2].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@112.2o7[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@stats.ilsemedia[1].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@chcmedia[2].txt
C:\Documents and Settings\André Caetano\Cookies\andré_caetano@adbrite[2].txt

#15 skizzo

skizzo
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Posted 17 April 2009 - 06:28 PM

Ok these are the ones I have:

AVG
Ad-Aware
MAMB
CCleaner
Hijackthis
Antispyware
ATF Cleaner
DrWeb
Spybot
SuperAntiSpyware


which are necessary and which can I remove?

I thought that after getting rid of the problems on my computer things would go quicker but the opposite has happened. Windows take ages to open and before while it took about 30 minutes to download an episode of some series, now it takes over an hour :thumbsup:

Please recommend me something to make it fast again in your next reply since we only communicate once a day :flowers:

Edited by skizzo, 17 April 2009 - 06:28 PM.





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