Hello Mariw,
These boards are super-busy, and it has been 2 weeks since your initial post.
If your system is still having issues, and as long as you have not been helped elsewhere,
then, do the following to get started.
1. Set Windows to show all files and all folders.
On your Desktop, double click
My Computer, from the menu options, select tools, then Folder Options, and then select VIEW Tab and look at all of settings listed.
"CHECK" (turn on) Display the contents of system folders.
Under column, Hidden files and folders----choose ( *select* ) Show hidden files and folders.
Next, un-check Hide extensions for known file types.
Next un-check Hide protected operating system files.
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Disable some real-time monitors, otherwise they will block fixes that might need to be made:
Right click the Spybot Icon in the system tray (notification area).
- If you have the new version 1.5, click once on Resident Protection and make sure it is Unchecked.
- If you have Version 1.4, Click on Exit Spybot S&D Resident
If Teatimer gives you a warning that changes were made, click the "Allow Change" box when prompted.
Exit Spybot S&D when done and reboot the system so the changes are in effect.
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Right click on the Ad-Watch icon in the system tray.
At the bottom of the screen there will be two checkable items called "Active" and "Automatic".
Active: This will turn Ad-Watch On\Off without closing it.
Automatic: Suspicious activity will be blocked automatically.
Uncheck both of those boxes.
2. Take out the trash (temporary files & temporary internet files)
Please download
ATF Cleaner by Atribune, saving it to your desktop. It is used to cleanout temporary files & temp areas used by internet browsers.
Start
ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use
Firefox browser, do this also:
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use
Opera browser, do this also:
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
ATF-Cleaner should be run per the above in every user-login account {User Profile}
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3. Important! => Open Notepad > Click on Format > Uncheck Word wrap, if checked. Exit Notepad.
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4. Please download & save
Malwarebytes Anti-Malware and SAVE to your Desktop from
http://www.download.com/Malwarebytes-Anti-..._4-10804572.htm or
http://www.besttechie.net/tools/mbam-setup.exe or
http://malwarebytes.gt500.org/mbam.jspOn your Desktop, right-Click
mbam-setup.exe and select Rename and RENAME it to
BRAVO.exeDouble Click
Bravo.exe to install the application.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform Quick Scan, then click Scan.
- The scan may take some time to finish,so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- Copy & Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.>
Start your HijackThis. Do a Scan and Save report.
Reply with copies of the MBAM scan log
and the new HijackThis
and tell us,
How is your system now ?
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