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High Latency Isuue

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3 replies to this topic

#1 rellikz


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Posted 12 April 2009 - 12:32 AM

I didn't have my network adapter drivers installed so I went ahead and installed them (I was using a USB wireless adapter previously). I went to restart and I got a black screen after the Windows loading screen. When I logged in safe mode my mouse and keyboard didn't work. So I threw in my Windows CD and repaired. Start up again and it was fine. Still no drivers so instead of only installing/updating network drivers I reinstalled all of my Chipset drivers and that seemed to work. Then I reinstalled my wireless adapter again cause it wasn't running properly and I wanted to have it in case i had to move my computer farther from the router where cables couldn't reach. Now my internet is running fine but my latency is a lot higher than it used to be. I'm not sure what it is, just hoping I could find some help here. If I posted in the wrong place I'm sorry and I'll change it ASAP.
Also note under my device manager I have 2 drivers with an error/warning sign (the yellow "!" triangle) and they are:
D-Link WUA-2340 USB Wireless Adapter - Jumpstart Wireless Intermediate driver and the device status is Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
WAN Miniport (IP) and the device status is This device is not working properly because Windows cannot load the drivers required for this device. (Code 31).
I tried to troubleshoot both but to no avail it said to try to uninstall the jumpstart one when i tried to google a solution but it said that it failed and it may be required to boot up your computer so please help and if this isn't the place then please point me in the right direction. I also called my ISP to see if the latency was on their end and they did a few tests and said everything there was fine so I has to be somewhere on my computer right?
If there is any other information that I am missing let me know.

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#2 burn1337


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Posted 12 April 2009 - 05:11 AM

With the latency issues... It really depends... If you are on a cable modem, even it the latency is fine at the ISP level, the cable could simply not be plugged in completely... Loosing you signal strength, and could have a cause with the latency issues... Also if there is any cut in the cable that has cut through the first layer of rubber it can cause a loss of signal strength... As well as if you are not using a good and properly fitted end.. With DSL/dial-up, if you are not using a good quality phone cord, or ethernet cable, you can loose latency...

Though the problem with your cards is probably the reason you are loosing latency, but you can also loose it through spyware, virus's ect... I would suggest updating your OS, and then try re-installing the drivers... Or doing a AV/AS scan then try again. Which by the way, what OS are you using?

#3 rellikz

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Posted 12 April 2009 - 09:03 AM

I'm running Windows XP pro SP3, I just updated it before I posted and I also ran a virus scan and posted a Hijackthis log in another thread, but there hasn't been a response to it yet.

#4 Orange Blossom

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Posted 12 April 2009 - 12:17 PM

Hello rellikz,

I see that you have an HJT log posted here: http://www.bleepingcomputer.com/forums/t/218745/hijackthis-log-not-100-sure-if-theres-anything-there-but-there-is-something-wrong/

We do not allow more than one topic for the same computer and the same issue as this causes confusion, and in this case may make the disinfection process more difficult.

This leaves you with a choice:

1) Have this thread reopened and the HiJack This log topic deleted


2) Keep this thread closed and wait for assistance in the HiJack This log forum. Please note that that forum is VERY busy.

Please send a Private Message indicating your choice.

Assuming you wish assistance in the HiJack This forum, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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