Posted 11 April 2009 - 06:24 PM
I know how frustrating it is when your computer is not running properly. Please be assured that your topic is not forgotten, ignored, or lost. We work with hundreds of logs every day, so we have devised a means to see only those topics that have not been answered. At present our oldest unanswered logs are from April 3, Eastern Daylight Savings Time in the United States. Your topic was posted on April 8 12.17 a.m. according to that same time zone. I don't even want to try to count the number of unanswered logs before yours.
Although we try to take hijackthis logs in order (starting with the oldest), not all of our Volunteer HJT Team members have the same level of skill and expertise, and it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. While I understand your frustration, in either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?
Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible. I cannot say, however, just when that will be. There are too many variables. The sheer quantity of logs that comes in every day has made a "waiting room" no longer practical.
Thank you for your understanding. This topic is now closed.
Orange Blossom ~ forum moderator.
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