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Thinking Firefox and IE 8.0 have been hijacked


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7 replies to this topic

#1 Soul_Raven73

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Posted 11 April 2009 - 07:43 AM

Hello Gurus,

When I try to run searched in Firefox or IE and click on the results, it takes me to other pages. Sometimes, IE will unexplicably launch and stay "hung up" on a blank screen. I believe I have something going on here. I ran AVG and Malwarebytes and they did not yield any results, thus I am here to see if an expert can help me.

Thanks in advance,

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#2 garmanma

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Posted 12 April 2009 - 08:47 PM

Update mbam and run a FULL scan
Please post the results

Then


ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 Soul_Raven73

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Posted 18 April 2009 - 01:03 PM

Hello,

sorry for the long delay in responding. Here is the log from SUPERAntispyware...

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/18/2009 at 12:08 PM

Application Version : 4.26.1000

Core Rules Database Version : 3851
Trace Rules Database Version: 1805

Scan type : Complete Scan
Total Scan Time : 02:20:43

Memory items scanned : 537
Memory threats detected : 0
Registry items scanned : 8006
Registry threats detected : 0
File items scanned : 26497
File threats detected : 21

Adware.Tracking Cookie
C:\Documents and Settings\Robert\Cookies\robert@data.coremetrics[1].txt
C:\Documents and Settings\Robert\Cookies\robert@adbrite[1].txt
C:\Documents and Settings\Robert\Cookies\robert@doubleclick[1].txt
C:\Documents and Settings\Robert\Cookies\robert@zedo[2].txt
C:\Documents and Settings\Robert\Cookies\robert@adlegend[2].txt
C:\Documents and Settings\Robert\Cookies\robert@bs.serving-sys[1].txt
C:\Documents and Settings\Robert\Cookies\robert@rotator.adjuggler[1].txt
C:\Documents and Settings\Robert\Cookies\robert@statcounter[1].txt
C:\Documents and Settings\Robert\Cookies\robert@ads.clicksor[1].txt
C:\Documents and Settings\Robert\Cookies\robert@serving-sys[2].txt
C:\Documents and Settings\Robert\Cookies\robert@yadro[1].txt
C:\Documents and Settings\Robert\Cookies\robert@sexstoriespost[3].txt
C:\Documents and Settings\Robert\Cookies\robert@atdmt[2].txt
C:\Documents and Settings\Robert\Cookies\robert@myroitracking[1].txt
C:\Documents and Settings\Robert\Cookies\robert@www.burstnet[1].txt
C:\Documents and Settings\Robert\Cookies\robert@ad.yieldmanager[2].txt
C:\Documents and Settings\Robert\Cookies\robert@burstnet[1].txt
C:\Documents and Settings\Robert\Cookies\robert@www.sexstoriespost[2].txt
C:\Documents and Settings\Robert\Cookies\robert@www.burstbeacon[2].txt
C:\Documents and Settings\Robert\Cookies\robert@clicktorrent[2].txt
C:\Documents and Settings\Robert\Cookies\robert@more-banners[1].txt

Please let me know what other steps I need to take. Thank you for your help!

#4 garmanma

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Posted 18 April 2009 - 06:00 PM

Update mbam and run a FULL scan
Please post the results



Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 Soul_Raven73

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Posted 19 April 2009 - 04:01 PM

Garmanma,

Here is the Malware Bytes log:

Malwarebytes' Anti-Malware 1.34
Database version: 2000
Windows 5.1.2600 Service Pack 3

4/19/2009 11:39:31 AM
mbam-log-2009-04-19 (11-39-31).txt

Scan type: Full Scan (C:\|)
Objects scanned: 276230
Time elapsed: 1 hour(s), 36 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


And the Dr.Web CureIt log is here:

iPod_Support_v3_05.exe\data018;C:\Documents and Settings\David\Desktop\iPod_Support_v3_05.exe;Tool.Prockill;;
iPod_Support_v3_05.exe;C:\Documents and Settings\David\Desktop;Archive contains infected objects;Moved.;
ComboFix.exe/data002\32788R22FWJFW\psexec.cfexe;C:\Documents and Settings\Robert\My Documents\ComboFix.exe/data002;Program.PsExec.171;;
data002;C:\Documents and Settings\Robert\My Documents;Archive contains infected objects;;
ComboFix.exe;C:\Documents and Settings\Robert\My Documents;Container contains infected objects;Moved.;
Process.exe;C:\Program Files\Winamp\Plugins\ml_ipod;Tool.Prockill;Moved.;
A0012239.exe\data018;C:\System Volume Information\_restore{B9B71487-1DD6-4D50-8A0B-C18E36DC1C62}\RP18\A0012239.exe;Tool.Prockill;;
A0012239.exe;C:\System Volume Information\_restore{B9B71487-1DD6-4D50-8A0B-C18E36DC1C62}\RP18;Archive contains infected objects;Moved.;

#6 garmanma

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Posted 19 April 2009 - 08:34 PM

How is it running now? Any difference?
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#7 Soul_Raven73

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Posted 19 April 2009 - 09:06 PM

Garmanma,

Huge difference, I believe you nailed it!!! THANK YOU SOOO MUCH!!

:trumpet: :flowers: :thumbsup:

I am going to create a restore point, just in case!!!

Thanks again! :inlove:

#8 garmanma

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Posted 20 April 2009 - 08:01 PM

If there are no longer signs of malware then please....

Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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