Posted 11 April 2009 - 06:01 AM
I'm new here and I was wondering if someone has any idea what I can do with my PC... I have a DELL Dimension E521 and I am using Windows Vista Home Premium OS.
I was on 'lovely' Facebook yesterday (Friday 10th April 2009) and the PC froze. I had to switch it off by pressing the on/off button, and when I re-booted, I logged in and it loads (slowly) but takes me to a blank screen with only my mouse pointer on it (it moves around).
A message appears with the following information:
"Error loading c:\windows\system32\newdev.dll
A dynamic link library (DLL) initialisation routine failed."
I can press CRTL+ALT+Delete and it takes me to the 'lock computer, etc' page and I can restart the PC, but the same thing happens.
I have run multiple scans through pressing F12 on restart, I can enter the PC in Safe Mode by turning the PC off at the wall and restarting it (it's what I'm using now).
I have downloaded Reg Cure (but it asked me to pay money) and HiJack This but bit nervous about using it myself without instruction.
I have also downloaded and run a scan through Malwarebytes from a link I got through this site, I'll post the results upon request but not sure what they mean (obv!).
My McAfee won't work during Safe Mode and I've run a thorough scan with this, too but nothing shows up. I am at risk at the moment as I am not protected, and when I click 'Fix' in McAfee, it gives me the error message:
"One of more problems cannot be fixed because of an error."
I Googled the above 'newdev.dll' message and I found a replacement 'newdev.dll' file, but as I am in Safe Mode my PC won't let me replace the file.
I would also like to back up my files to an External Hard Drive to see if I can re-install my operating system and Drivers as I am worried if I do, I'll lose all my files. I can't do this in Safe Mode.
I think this is all the information I have so far. Please, if anyone can help me, let me know what else I can tell you.
Thanks in advance.