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Trojan and Spyware. I need help


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#1 Bob10113

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Posted 11 April 2009 - 04:26 AM

I've got several problems, and I need help. The computer I'm using to ask for help is not the same computer that needs fixing.


First, when I boot my computer, the desktop comes up with a message
"Active Desktop Recovery
Microsoft Windows has experienced an unexpected error. As a precaution, your Active Desktop has been turned off. To restore the Active Desktop, use the following troubleshooting tips"

And proceeds with a list of tips.

When I click "Restore my Active Desktop", my background becomes a black screen, and it says
"Warning
Dangerous Spyware
Many viruses were found on your computer such as: Trojan horse, PassCapture, etc. Your personal information can fall into the "third hands." Please check up the computer with a special software. Thank"

The My Documents folder keeps popping up for no reason, over and over again.

When I try to use Firefox, the window opens, but the page is completely white. The gray bar at the very bottom says "Done". When I type an address into the address bar and hit enter, nothing changes... though Intel® PROSet/Wireless tells me I've got an excellent connection.

I've got McAfee on the computer... but this happened anyway.

I can do anything I need to offline, except open the Task Manager. When I hit Ctrl-Alt-Delete, I get a message that says "Task Manager has been disabled by your Administrator"

Thank you for your time and consideration.

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#2 Bob10113

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Posted 11 April 2009 - 04:29 AM

The computer I need help with is a Dell Inspiron700m laptop with Windows XP.

#3 garmanma

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Posted 12 April 2009 - 08:26 PM

Can you access safe mode w/networking?
If you can run mbam


The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

---------------------------------

If mbam won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.

Edited by garmanma, 12 April 2009 - 08:28 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#4 Bob10113

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Posted 13 April 2009 - 11:39 PM

[b]Can you access safe mode w/networking?


I don't know how to do that. I'm sure I can follow the rest of the directions, once I know how to access safe mode with networking (if I can).

#5 garmanma

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Posted 14 April 2009 - 07:14 PM

Restart your computer
Just after the initial screen flashes, start tapping the F8 key, repeatedly.
A screen should come up offering you different choices to boot to.
Use the up and down arrow keys to make your choice then click Enter

If you see one saying "Boot to last known good configuration" Try that one first and see if that solves things.
If not, select Safe mode with networking
Hopefully you should be able to access the internet
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#6 Bob10113

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Posted 17 April 2009 - 01:54 PM

Hopefully you should be able to access the internet

I am unable to access the internet in safe mode.

#7 garmanma

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Posted 17 April 2009 - 07:54 PM

Do you have the ability to burn a CD or download to a thumb drive?
Try getting mbam on the infected computer that way


If mbam won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 Bob10113

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Posted 21 April 2009 - 04:15 PM

I ran MBAM. It quarantined and deleted every problem it found... except one, which the log says was successfully deleted, but after scanning it again, it finds it again, and I remove it again. 4 scans and removals later, it's still there.

My desktop is fixed, the Documents window doesn't randomly and repeatedly open anymore... but I'm having the same problem with the internet.

Here's the log from the last of my scans. I have the first scan if needed.

Malwarebytes' Anti-Malware 1.36
Database version: 1945
Windows 5.1.2600 Service Pack 2

4/20/2009 5:02:14 PM
mbam-log-2009-04-20 (17-02-14).txt

Scan type: Full Scan (C:\|)
Objects scanned: 125155
Time elapsed: 35 minute(s), 22 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: c:\windows\system32\userinit.exe -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#9 garmanma

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Posted 21 April 2009 - 09:13 PM

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#10 Bob10113

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Posted 23 April 2009 - 04:40 PM

After running 4 scans, I'm still unable to use the internet.




I have all four logs available. Here's the first and last of them:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/22/2009 at 01:11 AM

Application Version : 4.26.1000

Core Rules Database Version : 3843
Trace Rules Database Version: 1798

Scan type : Complete Scan
Total Scan Time : 01:28:31

Memory items scanned : 213
Memory threats detected : 0
Registry items scanned : 4586
Registry threats detected : 20
File items scanned : 42728
File threats detected : 10

Malware.VirusRanger
HKCR\CLSID\{14869272-E04B-66DC-80DD-58BAB2570CF0}
HKCR\CLSID\{14869272-E04B-66DC-80DD-58BAB2570CF0}\bJrkeoLFvaY
HKCR\CLSID\{14869272-E04B-66DC-80DD-58BAB2570CF0}\gjegojX
HKCR\CLSID\{14869272-E04B-66DC-80DD-58BAB2570CF0}\ixImq
HKCR\CLSID\{14869272-E04B-66DC-80DD-58BAB2570CF0}\LocalServer
HKCR\CLSID\{14869272-E04B-66DC-80DD-58BAB2570CF0}\LocalServer#LocalServer
HKCR\CLSID\{14869272-E04B-66DC-80DD-58BAB2570CF0}\LocalServer32
HKCR\CLSID\{14869272-E04B-66DC-80DD-58BAB2570CF0}\LocalServer32#LocalServer32
HKCR\CLSID\{14869272-E04B-66DC-80DD-58BAB2570CF0}\onznudrunv
HKCR\CLSID\{14869272-E04B-66DC-80DD-58BAB2570CF0}\vaprpmNjykba
HKCR\CLSID\{14869272-E04B-66DC-80DD-58BAB2570CF0}\xubM
HKCR\CLSID\{14869272-E04B-66DC-80DD-58BAB2570CF0}\ynErawu

Rogue.Component/Trace
HKLM\Software\Microsoft\D491E9DF
HKLM\Software\Microsoft\D491E9DF#d491e9df
HKLM\Software\Microsoft\D491E9DF#Version
HKLM\Software\Microsoft\D491E9DF#d491445f
HKLM\Software\Microsoft\D491E9DF#d4912dba
HKU\S-1-5-21-57989841-1935655697-1343024091-1003\Software\Microsoft\FIAS4018
HKU\S-1-5-21-57989841-1935655697-1343024091-1003\Software\Microsoft\FIAS4050

Adware.Prun
HKU\S-1-5-21-57989841-1935655697-1343024091-1003\Software\Microsoft\Windows\CurrentVersion\Run#prunnet [ "C:\WINDOWS\system32\prunnet.exe" ]

Rogue.FakeAlert/Wallpaper
C:\DOCUMENTS AND SETTINGS\MICHAEL\LOCAL SETTINGS\TEMPORARY INTERNET FILES\CONTENT.IE5\8ZS5QXO9\WARNING[1].GIF
C:\WINDOWS\SYSTEM32\CONFIG\SYSTEMPROFILE\LOCAL SETTINGS\TEMPORARY INTERNET FILES\CONTENT.IE5\R1IAYMW3\WARNING[1].GIF

Trojan.Unknown Origin
C:\DOCUMENTS AND SETTINGS\MICHAEL\LOCAL SETTINGS\TEMPORARY INTERNET FILES\CONTENT.IE5\GV0TCP49\WINLOGON[1].HTM
C:\WINDOWS\SYSTEM32\CONFIG\SYSTEMPROFILE\LOCAL SETTINGS\TEMPORARY INTERNET FILES\CONTENT.IE5\IJBLMN6P\WINLOGON[1].HTM
C:\WINDOWS\SYSTEM32\TDSSOSVD.DAT

Uncategorized.Unknown Origin
C:\DOCUMENTS AND SETTINGS\MICHAEL\NAH_LOG.DAT

Adware.Vundo/Variant
C:\WINDOWS\OHIKASEV.DLL

Trojan.Unclassified/UserInit-Fake
C:\WINDOWS\SYSTEM32\CONFIG\SYSTEMPROFILE\LOCAL SETTINGS\TEMPORARY INTERNET FILES\CONTENT.IE5\GI6RK38Y\LSP[1].EXE
C:\WINDOWS\SYSTEM32\DLLCACHE\USERINIT.EXE
C:\WINDOWS\SYSTEM32\USERINIT.EXE
------------------------------------------------------------------------------------------------------------------------------------

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/23/2009 at 02:26 PM

Application Version : 4.26.1000

Core Rules Database Version : 3843
Trace Rules Database Version: 1798

Scan type : Complete Scan
Total Scan Time : 01:31:24

Memory items scanned : 213
Memory threats detected : 0
Registry items scanned : 4586
Registry threats detected : 0
File items scanned : 42702
File threats detected : 2

Trojan.Unclassified/UserInit-Fake
C:\WINDOWS\SYSTEM32\USERINIT.EXE
C:\WINDOWS\Prefetch\USERINIT.EXE-30B18140.pf

#11 garmanma

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Posted 23 April 2009 - 08:26 PM

C:\WINDOWS\SYSTEM32\USERINIT.EXE


I believe this is the problem and you really need to prep for a HJT log
You should be able to transfer what's needed the same way you did the other toolsPlease read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Edited by garmanma, 23 April 2009 - 08:50 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#12 Bob10113

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Posted 04 May 2009 - 09:37 AM

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.


How long is the average response time? I don't mean to sound impatient, but I started the topic 6 days ago, and still have no response.




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