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Incredimail will not launch


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1 reply to this topic

#1 Rbakerjp

Rbakerjp

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Posted 11 April 2009 - 12:49 AM

Hello All,

I opened an e-mail from a "friend" I called her and she said that she did not send me any e-mails.
Now I am unable to launch Incredimail. I am also unable to launch quickbooks Pro now, Quick Books Pro states that it cannot locate a valid installation key. I need to un-install and install Quickbooks pro again. I am also now unable to start spyware Doctor. I do not mind installing QuickBooks again, But I beleive I ahve a virus and I would like to make sure that the PC is okay before I start ere-installing.
I ran Spyware Blaster which found some minor things, but not anything else like viruses.
Any help would be appreciated. I have attached the hijacklog
Thanks,

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#2 kahdah

kahdah

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Posted 25 April 2009 - 09:57 AM

Hello Rbakerjp

Welcome to Welcome to BleepingComputer :thumbup2:
=====================
  • Download OTListIt2 to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTListIt.Txt and Extras.Txt. These are saved in the same location as OTListIt2.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
===========
Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image




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