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Dell Vostro 1500 freezing - Dont know what to do- DDS attached


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#1 vostro1500

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Posted 10 April 2009 - 09:19 PM

Hello All,

I have a Dell Vostro 1500 running XP that has been just fine for the last 18 months then about a week ago started to freeze. That is the cursor would freeze and CNTR-ALT-DEL would not start the task manager. Result being a hard reboot to get back to a functioning state. The freeze is random, originally I thought it was related to firefox but it also halts while using MS office. I have done the various scrubs using CCleaner, adaware, malwarebyte, AVG, etc. AVG has found a few things but has indicated that the infection/trojan was cleaned up (Generic13.TTY, and 2 instances of PSW.Sinowal.S) Any help getting the family machine back on its feet would be appreciated. DDS dump given below.

Thanks again, Steve :thumbup2:



DDS (Ver_09-03-16.01) - NTFSx86
Run by User at 22:01:10.98 on Fri 04/10/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1459 [GMT -4:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\mqsvc.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Documents and Settings\User\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearch Bar = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us-smb
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uStart Page = hxxp://www.google.com/
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
TB: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - No File
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe
mRun: [<NO NAME>]
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
uPolicies-system: <NO NAME> =
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
TCP: {4754C31B-64B6-45FB-B874-B4D5BA869632} = 68.87.73.242,68.87.71.226
Notify: avgrsstarter - avgrsstx.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\user\applic~1\mozilla\firefox\profiles\ow76989i.default\
FF - prefs.js: browser.search.selectedEngine - ALOT Search
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com
FF - prefs.js: keyword.URL - hxxp://search.alot.com/web?&src_id=11077&client_id=52c83308e8c6ce1c888cd8ac&camp_id=-1&install_time=2008-11-08T00:15:03Z&tb_version=2.0.0%28F%29pr=auto&q=
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava11.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava12.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava13.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava14.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava32.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJPI150_06.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPOJI610.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npmusicn.dll
FF - plugin: c:\program files\unity\webplayer\loader\npUnity3D32.dll

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-2-13 64160]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-4-2 325640]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-4-2 27656]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-4-2 298264]
R2 datunidr;DellAutomatedPCTuneUp UniDriver;c:\windows\system32\drivers\datunidr.sys [2007-8-23 5376]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-1-18 951632]
S3 GoogleDesktopManager-061008-081103;Google Desktop Manager 5.7.806.10245;c:\program files\google\google desktop search\GoogleDesktop.exe [2007-12-6 29744]

=============== Created Last 30 ================

2009-04-10 21:36 <DIR> --d----- c:\program files\SpywareBlaster
2009-04-04 17:53 <DIR> --d----- c:\documents and settings\user\.housecall6.6
2009-04-04 08:30 <DIR> --d----- c:\windows\system32\appmgmt
2009-04-04 07:40 455,296 -------- c:\windows\system32\dllcache\mrxsmb.sys
2009-04-04 07:40 2,145,280 -------- c:\windows\system32\dllcache\ntkrnlmp.exe
2009-04-04 07:40 2,189,184 -------- c:\windows\system32\dllcache\ntoskrnl.exe
2009-04-04 07:40 2,066,048 -------- c:\windows\system32\dllcache\ntkrnlpa.exe
2009-04-04 07:40 2,023,936 -------- c:\windows\system32\dllcache\ntkrpamp.exe
2009-04-04 07:39 333,952 -------- c:\windows\system32\dllcache\srv.sys
2009-04-04 07:39 337,408 -------- c:\windows\system32\dllcache\netapi32.dll
2009-04-04 07:28 <DIR> --d----- c:\windows\system32\scripting
2009-04-04 07:28 <DIR> --d----- c:\windows\l2schemas
2009-04-04 07:28 <DIR> --d----- c:\windows\system32\en
2009-04-04 07:28 <DIR> --d----- c:\windows\system32\bits
2009-04-04 07:23 <DIR> --d----- c:\windows\ServicePackFiles
2009-04-02 19:24 <DIR> --d-h--- C:\$AVG8.VAULT$
2009-04-02 19:18 10,520 a------- c:\windows\system32\avgrsstx.dll
2009-04-02 19:18 325,640 a------- c:\windows\system32\drivers\avgldx86.sys
2009-04-02 19:18 <DIR> --d----- c:\windows\system32\drivers\Avg
2009-04-02 19:18 <DIR> --d----- c:\program files\AVG
2009-04-02 19:18 <DIR> --d----- c:\docume~1\alluse~1\applic~1\avg8
2009-04-02 18:26 <DIR> --d----- c:\program files\Trend Micro
2009-03-29 18:28 37,824 a---h--- c:\windows\system32\mlfcache.dat
2009-03-29 17:10 <DIR> --d----- c:\windows\system32\IOSUBSYS
2009-03-20 14:50 3,358,720 a------- c:\windows\system32\GPhotos.scr

==================== Find3M ====================

2009-04-04 07:55 3,812 a------- c:\windows\system32\PerfStringBackup.TMP
2009-04-04 07:31 87,643 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-03-26 16:49 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-03-26 16:49 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-03-06 18:22 15,688 a------- c:\windows\system32\lsdelete.exe
2009-03-06 18:21 64,160 a------- c:\windows\system32\drivers\Lbd.sys
2009-02-15 15:13 1,613,856 a------- c:\program files\CuteWriter.exe
2009-02-09 07:13 1,846,784 a------- c:\windows\system32\win32k.sys
2009-02-09 07:13 1,846,784 -------- c:\windows\system32\dllcache\win32k.sys
2009-01-16 22:35 3,594,752 -------- c:\windows\system32\dllcache\mshtml.dll
2008-10-07 07:57 1,109,192 a------- c:\program files\Google Updater.exe
2008-10-07 06:49 2,922,072 a------- c:\program files\ccsetup210.exe
2008-09-23 20:46 7,507,848 a------- c:\program files\Firefox Setup 3.0.2.exe

============= FINISH: 22:01:35.00 ===============

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#2 vostro1500

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Posted 13 April 2009 - 07:18 PM

All,

Ran sfc /scannow and it came back with no issues. I think I have a virus that or trojan the standard tools are finding. DSS was posted priviously, can someone have a look.

Thanks, Steve

#3 KoanYorel

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Posted 24 April 2009 - 12:56 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#4 KoanYorel

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Posted 28 April 2009 - 03:26 PM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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