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#1 empty_pockets

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Posted 17 June 2005 - 12:45 PM

I'm new to this forum and am moderately pc literate. The following description of my problem will be long-winded, but I see elsewhere on this forum where more info is usually asked for. So here goes:

Compaq Presario 5000 Series (5BW160)
Intel Pentium III 700 MHz
128MB SDRAM
ESS Technologies ES1988/9 Allegro-1 Audiodrive sound
20GB hard drive
CD-ROM dirve
CD-Writer drive--Ultima Electronics Artec WRR-52x
56K Lucent Win Modem
10/100 Accton Technology Corp. EN-1207D Fast Ethernet Adapter

I'm trying to get a friend's pc up and running again. He brought it to me with 2 OS's on it (Win98 and Win2k), so I formatted the HD and installed Win98SE. He's lost his recovery CDs--needless to say, I've had to search the web to get all the drivers to make things all work again.

Everything is all OK again except that I can't get one iota of sound out of it.

In Device Manager, there are 3 devices listed under Sound, video and game controllers: ESS Allegro PCI Audio (WDM); Gameport joystick; and MPU-401 Compatible. "General tab" in Properties on each device show "This device is working properly" and "Exists in all hardware profiles".

Driver tabs show "To view details about the driver files loaded for this device, click Driver File Details. To update the driver files for this device, click Update Driver" on each device as well.

Driver File Details for ESS Allegro PCI Audio (WDM) show the following files:
C:\WINDOWS\System32\Drivers\es198x.sys
C:\WINDOWS\System\VMM32\ntkern.vxd
C:\WINDOWS\System\MMDEVLDR.VXD

All other devices in Device Manager show no problems.

In Control Panel>Multimedia>Audio tab shows Playback as ESS Allegro and Recording as ESS Allegro. MIDI tab shows Microsoft GS Wavetable SW Synth. Devices tab shows:
Audio Devices
Audio for ESS PCI Audio (WDM)

MIDI Devices and Instruments
MIDI for MPU-401 Compatible
Roland MPU-401
MIDI for WDM-based Device
Microsoft GS Wavetable SW Synth

Mixer Devices
Mixer for ESS PCI Audio (WDM)

Line Input Devices
Line Input for ESS PCI Audio (WDM)

Media Control Devices
ActiveMovie MCI Driver
CD Audio Device (Media Control)
MIDI Sequencer Device (Media Control)
Motion Video Device (Media Control)
PIONEER LaserDisc Device (Media Control)
VISCA VCR Device (Media Control)
Wave Audio Device (Media Contro)

Video Compression Codecs
Cinepak ™
Indeo ™ R3.1
Indeo ™ R3.2
Indeo video 5.04
msh 261 (M261)
msh 263 (M263)
RLE
VDOnet VDOWave Video Codec
Video 1

Audio Compressions Codecs
Lernout & Hauspie CODECs
Microsoft CCIII G.711 A-Law and u-Law CODEC
Microsoft G.723.1 CODEC
Microsoft G.723.1 CODEC
Indeo audio software
Microsoft IMA ADPCM CODEC
Microsoft ADPCM CODEC
Microsoft GSM 6.10 Audio CODEC
DSP Group TrueSpeech ™ Software CODEC
Windows Media Audio
Sipro Lab Telecom ACELP.net audio codec
Fraunhofer IIS MPEG Layer-3 Codec (decoder only)
Microsoft PCM Converter

Video Capture Devices

Joystick Devices
Gameport Joystick

When I go to Control Panel>Sounds>Events>Start Windows and click the "Play" arrow, it looks like it plays, but not a peep is heard. "Schemes" shows "Windows Default".

The speaker icon in System Tray opens and all controls are operable. The desktop speakers I'm using (cheapies) work on my pc, but not this one. I've plugged them into all 3 holes on the back of the pc--still not a peep. :thumbsup:

This should be enough info for a true pc techie to chew on. Hope it's not something stupid or obvious on my part that I've overlooked, but I've been after this box of bolts for the past week and a half trying to get it to say something--anything. LOL

Thanks very much in advance for any help ANYONE can give so I can get this Bleeping Computer out of my hair.

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#2 Joshuacat

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Posted 17 June 2005 - 01:32 PM

:thumbsup: , empty_pockets:

Did you try to remove the sound devices from device manager? After a reboot,
98 SE should pick them back up and load the appropriate drivers.

HTH
JC

#3 empty_pockets

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Posted 17 June 2005 - 01:45 PM

Thanks for responding Joshuacat. Yeah, I've done what you suggested numerous times--till I'm blue in the face.

When rebooting, Win98 installs its own drivers for this sound card (chip), and everything under Sound, video and game controllers has an exclamation point in front of it.

The only way I can get things to look right is to install from Safe Mode, reboot, and still no sound. But EVERYTHING that has to do with sound thoughout the pc looks good when I do it this way--except no sound.

Even tried my headset instead of speakers.

#4 Joshuacat

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Posted 17 June 2005 - 02:23 PM

Did you try the latest drivers from here?
JC

#5 empty_pockets

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Posted 17 June 2005 - 02:25 PM

Sure did Joshuacat. They didn't make it work either.

#6 Joshuacat

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Posted 17 June 2005 - 02:47 PM

Ignore this post.

Edited by Joshuacat, 17 June 2005 - 02:51 PM.

JC

#7 Joshuacat

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Posted 17 June 2005 - 02:51 PM

When rebooting, Win98 installs its own drivers for this sound card (chip), and everything under Sound, video and game controllers has an exclamation point in front of it.


Before we go into why this is happening...are you sure the audio is enable in your BIOS? I am sure it is...but, it is worth a check.

Also, make sure you try all the steps listed here.
JC

#8 empty_pockets

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Posted 17 June 2005 - 02:55 PM

Which is it Joshuacat? F1 or F3? Tried both, but couldn't get into setup and it doesn't say on the Compaq screen.

#9 Joshuacat

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Posted 17 June 2005 - 03:17 PM

Entering BIOS (CMOS) Setup
If you need to enter the BIOS setup, as the computer powers on,
press the F10 key while the cursor is displayed in the upper right
corner with the word COMPAQ displayed in red on a black
background (before Windows starts).


JC

#10 empty_pockets

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Posted 17 June 2005 - 03:28 PM

Thanks Joshuacat. Made it into BIOS. Advanced>PCI Devices>(Onboard) Audio Device>IRQ5.

This is the only reference I could see relating to audio

#11 Joshuacat

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Posted 17 June 2005 - 03:32 PM

In device manager, does your audio card show up on IRQ 5?

What is the modem set at?
JC

#12 empty_pockets

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Posted 17 June 2005 - 03:39 PM

sound card (chip)=IRQ5 no conflicts

modem=IRQ11 no conflicts

#13 Joshuacat

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Posted 17 June 2005 - 03:42 PM

See if you can change the entry in the BIOS, also change the same setting in device manager, if possible.
JC

#14 empty_pockets

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Posted 17 June 2005 - 03:46 PM

Not following you completely--do you mean to change the entry for the sound chip or the modem? or either one? won't make a difference which I choose will it?

#15 Joshuacat

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Posted 17 June 2005 - 04:25 PM

The sound card.
JC




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