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HP Officejet 6300 Scan fncn


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#1 sswartzdog

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Posted 10 April 2009 - 12:19 AM

I recently got a new printer from HP to replace a broken one. The new one is a HP Officejet 6310. I also have a HP Photosmart 7200. when i loaded the software from either printer disk, all functions loaded normally except the scan function. since the new printer was on warranty, i called HP tech support and they said my computer doesn't have the correct drivers. at one point, probably a year ago, my computer used to scan just fine w/ both the photosmart and the older officejet 620 series. all other printer functions work normally (i haven't tried the fax). any ideas??

thx, shaun

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#2 hamluis

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Posted 10 April 2009 - 10:44 AM

Did you remove the old printer's software...and uninstall/delete the old printer from XP?

I would do that...before installing a new printer.

http://h20180.www2.hp.com/apps/Lookup?h_la...&submit.y=8

Click on the appropriate link (note that there are two models), select your O/S...download and install the appropriate drivers.

Louis

#3 sswartzdog

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Posted 15 April 2009 - 01:04 AM

Thanks Louis. I did already try uninstalling then reinstalling the software. i tried that several times and even w/ the tech support guys on the line. I tried the link you gave below and downloaded the appropriate drivers. when i tried to install them it said my system already had newer versions of the same drivers installed. a guy at work said he had similar problems w/ hp products (printers specifically) working w/ XP and opted to buy a different brand. have you heard of HP/XP compatability issues for scan functions? like i said, the rest of the printer (print, copy, photo, fax) capabilities work just fine. the scan option doesn't even show up in the HP solution center.

thx, shaun




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