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google redirect virus


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#1 eeeek

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Posted 09 April 2009 - 05:09 PM

Hello all,

I am very new at this forum stuff therefore apologies if i do anything incorrect.

After searchin the net i think i have the "google redirect virus"

I have search using spybot, adwere, norton, AVG and they all find nothing. I have used differing search engines and they to re-direct.

I am stumped, i do not know what to do?

Please can someone help. I can see that 'comboFix' is not a way to go? so any other advice?

Many thanks

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#2 rigel

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Posted 09 April 2009 - 08:15 PM

Hi and welcome to BleepingComputer :thumbsup:

First, we need to get rid of AVG or Norton. Having two antivirus programs can cause conflicts. They think the other is a bad program by how they each work.

The process of cleaning your computer may require temporarily disabliling some security programs. In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.
  • Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
  • If prompted with a legal dialog, accept the warning.
  • Click Posted Image and then on "Advanced Mode"
    Posted Image
  • You may be presented with a warning dialog. If so, press Posted Image
  • Click on Posted Image
  • Click on Posted Image
  • Uncheck this checkbox:
    Posted Image
  • Close/Exit Spybot Search and Destroy
If teatimer was already off proced with this next procedure.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 eeeek

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Posted 10 April 2009 - 06:38 AM

Hi Rigel

Thank you for your assistance, I have done exactly as instructed and got the following

Malwarebytes' Anti-Malware 1.36
Database version: 1961
Windows 5.1.2600 Service Pack 3

10/04/2009 12:29:22
mbam-log-2009-04-10 (12-29-22).txt

Scan type: Quick Scan
Objects scanned: 95664
Time elapsed: 6 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 2
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\UA2009.DocHostUIHandler (Rogue.UltraAntivirus) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ProcObsrv (Rogue.NetCom3) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\Neil\Application Data\Ultra Antivir2009 (Rogue.UltraAntiVir2009) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\SystemStore (Rogue.UltraAntiVir2009) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Neil\Application Data\Ultra Antivir2009\cookies.sqlite (Rogue.UltraAntiVir2009) -> Quarantined and deleted successfully.
C:\Documents and Settings\Neil\Application Data\Ultra Antivir2009\Instructions.ini (Rogue.UltraAntiVir2009) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\SystemStore\uavir.cfg (Rogue.UltraAntiVir2009) -> Quarantined and deleted successfully.

Many thanks

#4 rigel

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Posted 10 April 2009 - 08:33 AM

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 eeeek

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Posted 11 April 2009 - 09:12 AM

I have ran SDfix on the computer, but after the restart when it comes to do the final checks it hangs searching... i have left it for over 12hours and it still hangs, I reset the computer and it tried to run the scan again, but it never got past the checking for malware bit but windows desktop items appeared which they did not do the first time. Then it hangs again. I have left it with ample time to finish the scan but now i am completely unable to log into windows... had to borrow next doors computer to send this email


any suggestions of what to do next?

Many thanks

#6 rigel

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Posted 11 April 2009 - 10:51 AM

Can you get in with safe mode?

Do you have your original XP cd? We can do a repair installation

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 eeeek

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Posted 12 April 2009 - 11:43 AM

went into computer via safe mode then reset back to normal mode. The computer is booting normally again and i can access everything but the SDfix did not finish the final stage and produce the report.

Unfortunately i've moved house and lost the computer box which had all my original cd's in so i'm stumped there as well.....

i fear the worst.....

#8 rigel

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Posted 12 April 2009 - 07:00 PM

If it is booting again, lets proceed...

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 eeeek

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Posted 14 April 2009 - 02:30 AM

I followed the above instruction. it took 12.30hours to scan and the following log is produced having found nothing. When i go onto the web it is still saying that I have google english version when i should have google uk. So i still have this redirect thing. Thank you for all you help... I hope you still have more ideas of what to do. Also each time i reboot, the SDfix tries to finish only to hang whilst checking for malware - how can i fix that as well?

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/14/2009 at 04:19 AM

Application Version : 4.26.1000

Core Rules Database Version : 3840
Trace Rules Database Version: 1795

Scan type : Complete Scan
Total Scan Time : 12:30:46

Memory items scanned : 232
Memory threats detected : 0
Registry items scanned : 16457
Registry threats detected : 0
File items scanned : 259732
File threats detected : 0

#10 rigel

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Posted 14 April 2009 - 09:49 AM

Superantispyware does an indepth scan. It does take a while, but it is worth it in the end.

Please download GooredFix from one of the locations below and save it to your Desktop
Download Mirror #1
Download Mirror #2
  • Double-click GooredFix.exe to run it.
  • Select 1. Find Goored (no fix) by typing 1 and pressing Enter.
  • A log will open, please post the contents of that log in your next reply (it can also be found on your desktop, called GooredLog.txt).
Note: Do not run Option #2 yet.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 eeeek

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Posted 14 April 2009 - 01:23 PM

this one finished in seconds with the following

GooredFix v1.92 by jpshortstuff
Log created at 19:21 on 14/04/2009 running Option #1 (Neil)
Firefox version 3.0.8 (en-GB)

=====Suspect Goored Entries=====

=====Dumping Registry Values=====

[HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Mozilla Firefox 3.0.8\extensions]
"Plugins"="C:\Program Files\Mozilla Firefox\plugins"

[HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Mozilla Firefox 3.0.8\extensions]
"Components"="C:\Program Files\Mozilla Firefox\components"

[HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\extensions]
"jqs@sun.com"="C:\Program Files\Java\jre6\lib\deploy\jqs\ff"

[HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\extensions]
"{1d5287d1-8a92-0001-1f31-1cec198018d8}"="C:\Program Files\AVG\AVG8\ToolbarFF"

[HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\extensions]
"{3f963a5b-e555-4543-90e2-c3908898db71}"="C:\Program Files\AVG\AVG8\Firefox"

#12 eeeek

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Posted 14 April 2009 - 01:24 PM

This seems to have alot of firefox (which i use mostly but i do also use IE which also redirects)

Thanks once again for all the help... lets hope it works!

Thanks

#13 rigel

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Posted 14 April 2009 - 01:26 PM

Goored isn't present. The fix won' apply here.

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#14 eeeek

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Posted 14 April 2009 - 02:48 PM

Tried again to run SDFix following the instructions to the letter...

During point 10. on the instructions: "How to use SDFix" I get the following

Starting Repairs

Checking Running processes and Services

Please be patient as this may take up to 20 minutes

note - Protective host files such as MVPS/HP hosts or spybots
Immunizer feature should be reapplied after using SDFix
-the system cannot find the file specified
access denied

checking files

please wait

25% checked (then 50% then 75%) then follows normal windows until restart


upon restart it hangs on screen which states

Finishing Malware check

Please be patient as this part may take several minutes

#15 rigel

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Posted 14 April 2009 - 03:16 PM

Yes. please let it run... sometimes it may take well over an hour.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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