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personal antivirus removal problem


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4 replies to this topic

#1 jan23

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Posted 09 April 2009 - 01:21 PM

I use a computer regularly but know little about how they work, but I can follow instructions. I have aquired personal antivirus and followed instructions to remove it by malwarebytes. the first scan picked it up butremoving it didn't work. so decided to scan again which this time picked up nothing. But i have definetly got it and all the constant informative notices. Also computer now unwilling to shut down. Can any one please help? Jan

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#2 DaChew

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Posted 09 April 2009 - 01:37 PM

Would you post the original MBAM log?

Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/
Chewy

No. Try not. Do... or do not. There is no try.

#3 figgis41

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Posted 09 April 2009 - 01:44 PM

hi,,,, after following chewy's instructions download this free scanner install update and then do a full scan,,, see if they both get it
http://www.superantispyware.com/
download the free version,,,,
good luck.
Figgis,,,, LUFC

#4 theunbubba

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Posted 22 April 2009 - 12:54 AM

I got an email back from my cousin who I helped get the Pav to stop blocking his internet traffic. He wrote an email to the people that wrote this "antivirus" program. they wrote back:
----------------------------------
Dear customer,


Thank you for contacting Customer Support Center.
Please follow my instructions to uninstall Personal Antivirus

1.Open My computer, choose Disk C;
2.Find the folder Program Files\Common Files\Uninstal\PAV\Uninstall.exe;
3.Run the file Uninstall.exe

After that our product will be removed.
Feel free to contact us if you need any help

support@softsupportmail.com

-----------------------------------
I don't know if this actually works.(we already cured his) Maybe somebody will volunteer to try it. It could be that they leave this way out to keep from being taken to court.
Could it really be this simple?

By the way. That came from :
securityhelpcenter.com
78.47.91.153

#5 pook417

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Posted 05 May 2009 - 07:59 PM

Thank you "theunbubba"

Your 3 steps to uninstall PAV.exe worked to perfection.

I was spinning my wheels trying to find a solution how to stop the annoying pop-up bubbles (block or ignore).

To get rid of the rogue Anti-spyware you had to spend money to detect it and then quarantine when found.
Wat a bunch of crap and a waste of time.


THANK YOU :thumbsup:

Edited by pook417, 05 May 2009 - 08:02 PM.





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