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Am I infected?


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#1 missmuffy

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Posted 09 April 2009 - 10:00 AM

Okay I (rather stupidly) downloaded a program the other day. Opened it and immediately it tried accessing the internet. I have Sygate firewall and it told me it was trying to access the internet. I let the first request go through (for some stupid reason I didn't stop to think what I had downloaded should not NEED the internet) then I got a warning from my AVG that a nasty had been found. My whole desktop went crazy. Start bar vanished and no colour in the popup box that I was using to try and delete the file I had downloaded. I let no other requests go through and was stopping programs requesting internet access all day yesterday. So I ran a spybot search it found a few things but I can't remeber any of them, it told me I needed to run one on start up so i did and now my AVG won't update. Something about an error while trying to verify electronic certificate.

Spybot appears to have done the trick, not more internet requests coming up but I am worried my AVG isn't working properly. Does this sound like I have a virus? Sorry if I don't seem very clear, but this is hard to explain. Also Sygate is telling me that Windows Explorer has changed and wants access to the internet....I have not done anything to it and so I also keep blocking that request for internet access.

Can somebody shed some light? On how to get AVG to work again if nothing else.

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#2 quietman7

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Posted 09 April 2009 - 01:43 PM

Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 missmuffy

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Posted 10 April 2009 - 09:57 PM

Okay I followed all your instructions. This is the log it created, I had to restart my pc for it to finish properly, but this is what it came up with before I did that.


Malwarebytes' Anti-Malware 1.36
Database version: 1964
Windows 5.1.2600 Service Pack 2

11/04/2009 03:53:33
mbam-log-2009-04-11 (03-53-33).txt

Scan type: Quick Scan
Objects scanned: 75184
Time elapsed: 9 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 33
Registry Values Infected: 3
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 10

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\ds43g4nfjkn93.dll (Trojan.Agent) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{d5bf49a0-94f3-42bd-f434-3604812c8955} (Trojan.Zlob.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{d5bf49a0-94f3-42bd-f434-3604812c8955} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{d5bf49a0-94f3-42bd-f434-3604812c8955} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{1557b435-8242-4686-9aa3-9265bf7525a4} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{f919fbd3-a96b-4679-af26-f551439bb5fd} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{d651aff4-9590-424d-bd1e-8e33e090dfb3} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{55db983c-bdbf-426f-86f0-187b02dda39b} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{cd3447d4-ca39-4377-8084-30e86331d74c} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1daefcb9-06c8-47c6-8f20-3fb54b244daa} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1557b435-8242-4686-9aa3-9265bf7525a4} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{35f7813a-af74-4474-b1dc-7ee6fb6c43c6} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3fd6b99c-a275-46ea-8fd1-3d63986e51e4} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{57e218e6-5a80-4f0c-ab25-83598f25d7e9} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{5913cc78-153e-1786-0e95-0aded246810e} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{67c55a8d-e808-4caa-9ea7-f77102de0bb6} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{68d5cf1d-ec5c-4bdd-a9ef-f0e517565d50} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{849b9523-785f-4014-9caf-079fb4a74c61} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{b7672baf-e9a3-49b6-86b2-c81719a18a4c} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{cfe9e8a8-38c0-4ef8-aec2-5035efe81030} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{d3b3c51e-8d11-4667-85b9-0930f519bed7} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{e03c740e-bb24-4d3c-b92a-6f84de1dd99c} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{e2ee5c44-c66d-499d-beae-a2a79189a63a} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{b64f4a7c-97c9-11da-8bde-f66bad1e3f3a} (Rogue.WinAntivirus) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{2d2bee6e-3c9a-4d58-b9ec-458edb28d0f6} (Rogue.DriveCleaner) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{5adf3862-9e2e-4ad3-86f7-4510e6550cd0} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{e12bff69-38a7-406e-a8ef-2738107a7831} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00000000-0000-0000-0000-100005000004} (Rogue.Installer) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Trymedia Systems (Adware.Trymedia) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Juan (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\aoprndtws (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DomainService (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Screensavers.com (Adware.Comet) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler\{d5bf49a0-94f3-42bd-f434-3604812c8955} (Trojan.Zlob.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\{24293abd-068a-2057-0114-03062504002c} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\diagnostic manager (Trojan.Downloader) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableRegistryTools (Hijack.Regedit) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoFolderOptions (Hijack.FolderOptions) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\ds43g4nfjkn93.dll (Trojan.Zlob.H) -> Delete on reboot.
C:\WINDOWS\system32\mcrh.tmp (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\afisicx.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\comsa32.sys (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\tpszxyd.sys (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\w.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\dpcxool64.sys (Spyware.OnlineGames) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\win73C.tmp.exe (Heuristics.Malware) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\win80D.tmp.exe (Heuristics.Malware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Helen\Local Settings\Temp\897818560.exe (Trojan.Downloader) -> Delete on reboot.

#4 quietman7

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Posted 10 April 2009 - 10:11 PM

Now rescan again with MBAM but this time perform a Full Scan in normal mode and check all items found for removal. Don't forgot to check for database definition updates through the program's interface (preferable method) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Please download and scan with Dr.Web CureIt.
Follow these instructions for performing a scan in "safe mode".
If you cannot boot into safe mode, then perform your scan in normal mode. Be aware, this scan could take a long time to complete.
-- Post the log in your next reply.

IMPORTANT NOTE: One or more of the identified infections (comsa32.sys) was related to a rootkit component. Rootkits, backdoor Trojans, Botnets, and IRCBots are very dangerous because they compromise system integrity by making changes that allow it to by used by the attacker for malicious purposes. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoors as a means of accessing and taking control of a computer that bypasses security mechanisms. This type of exploit allows them to steal sensitive information like passwords, personal and financial data which is send back to the hacker. To learn more about these types of infections, you can refer to:If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed using a clean computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control again. and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read:Although the rootkit was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:
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#5 missmuffy

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Posted 11 April 2009 - 05:56 PM

For some reason the DrCureit won't download. I get to the page where it says "your download will begin shortly or click here to download manually" so I wait for the DL and it comes up with an error message saying.

"Page Load Error

Connection Interrupted

The connection to the server was reset while the page was loading.

The Network Link was interrupted while negotiating a connection. Please try again."

So I follow the link to DL it manually, comes up the the same message. Can you give me another link for it perhaps? I am still trying to get this one to work in the mean time.

#6 quietman7

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Posted 12 April 2009 - 06:16 AM

http://www.majorgeeks.com/Dr.Web_CureIT_d4783.html
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#7 missmuffy

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Posted 16 April 2009 - 07:28 PM

I really can't get DrcureIT to work from either link.

I finally got AVG working again and it is finding something called Win32/virut all over my pc.
Shall I give up and reformat? Can I save anything? I am really upset by this, I really don't want to have to trash my pc if I can avoid it.

I have 2 hard drives, the one only has 2 games on it. Will those needs to be wiped also?

Edited by missmuffy, 16 April 2009 - 07:40 PM.


#8 quietman7

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Posted 17 April 2009 - 07:45 AM

Virut (Virtob) / Virux, are polymorphic file infectors with IRCBot functionality which infects .exe, .scr and script files (.PHP, .ASP, and .HTML), downloads more malicious files to your system, and opens a back door that compromises your computer. When Virut creates infected files, it also creates non-functional files that are corrupted beyond repair. Virux is an even more complex file infector. In many cases the infected files cannot be disinfected properly by your anti-virus. When disinfection is attempted, the files become corrupted and the system may become irreparable.

The virus has a number of bugs in its code, and as a result it may misinfect a proportion of executable files....some W32/Virut.h infections are corrupted beyond repair.

McAfee Risk Assessment and Overview of W32/VirutVirut/Virux are contracted and spread by visiting remote, crack and keygen sites. These kind of sites are infested with a smörgåsbord of malware and an increasing source of system infection. However, the CA Security Advisor Research Blog says they have found MySpace user pages carrying the malicious Virut URL. Either way you can end up with a computer system so badly damaged that recovery is not possible and it cannot be repaired. When that happens there is nothing you can do besides reformatting and reinstalling the OS.

...warez and crack web pages are being used by cybercriminals as download sites for malware related to VIRUT and VIRUX. Searches for serial numbers, cracks, and even antivirus products like Trend Micro yield malcodes that come in the form of executables or self-extracting files...quick links in these sites also lead to malicious files. Ads and banners are also infection vectors...

Keygen and Crack Sites Distribute VIRUX and FakeAV

If your computer was used for online banking, has credit card information or other sensitive data on it, you should disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. You should change each password using a clean computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read:There is no guarantee the infection can be completely removed. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Reinstalling Windows without first wiping the entire hard drive with a repartition and/or format will not remove the infection. The reinstall will only overwrite the Windows files. Any malware on the system will still be there afterwards. Please read:Should you decide not to follow that advice, you can try the AVG Win32/Virut Remover. It was last updated in August 2008 and is not always effective for the reasons I indicated above. Follow the instructions exactly as specified and pay close attention to the instructions including the note on administrator rights.

Edited by quietman7, 17 April 2009 - 07:48 AM.

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#9 missmuffy

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Posted 17 April 2009 - 02:20 PM

I have decided to reformat. Thanks for your time and help :thumbsup:

I am of course gutted about this. I can save things like word documents, music and photos can't I?

Also My pc is on a network to three others, will they be infected too? I can't access those PC's from mine, we just share internet.

Thanks again for your time and advice.

#10 quietman7

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Posted 17 April 2009 - 10:14 PM

That's the decision I would have made if this were my system. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned, repaired or trusted. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them and a Repair Install will NOT help!.

Reformatting a hard disk deletes all data. You can back up all your important documents, personal data files, photos to a CD, external hard drive or USB drive. The safest practice is not to backup any executable files (*.exe), screensavers (*.scr), autorun (.ini) or script files (.PHP, .ASP, and .HTML) files because they may be infected by malware. Some types of malware may even disguise itself by adding and hiding its extension to the existing extension of file(s) so be sure you look closely at the full file name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.

If you're not sure how to reformat or need help with reformatting, please review:These links include step-by-step instructions with screenshots:Don't forget you will have to go to Microsoft Update and apply all Windows security patches after reformatting.
Also see How to keep your Windows XP activation after clean install.

Note: If you're using an IBM, Sony, HP, Compaq or Dell machine, you may not have an original XP CD Disk. By policy Microsoft no longer allows OEM manufactures to include the original Windows XP CD-ROM on computers sold with Windows preinstalled. Instead, most computers manufactured and sold by OEM vendors come with a vendor-specific Recovery Disk or Recovery Partition for performing a clean "factory restore" that will reformat your hard drive, remove all data and restore the computer to the state it was in when you first purchased it. See Technology Advisory Recovery Media.

If you need additional assistance with reformatting or have questions about multiple hard drives, you can start a new topic in the Windows XP Home and Professional forum. If you don't get a reply, please send me a PM and I will get someone to take a look.

Those other computers on the Network should be scanned thoroughly with anti-virus.
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