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Google results redirected, Firefox and IE crashing, very slow internet


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#1 jaybird85

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Posted 08 April 2009 - 10:37 PM

My laptop is running XP Professional. There are no error messages when it starts up, however when clicking on Google search results, my browser is redirected to these generic-looking search engines. I am able to hit "back" in the browser and go to the actual page I requested. General browsing speed also seems to be VERY slow- even when the network is working fast. This happens in both Firefox and Internet Explorer.

I have downloaded HiJack This and attached is the log.

Thank you!



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:26:06 PM, on 4/8/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Cisco Systems\CiscoTrustAgent\ctalogd.exe
C:\Program Files\Cisco Systems\CiscoTrustAgent\ctapsd.exe
C:\Program Files\Cisco Systems\CiscoTrustAgent\CtaEoU.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Cisco Systems\CiscoTrustAgent\ctatransapt.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Building Materials Holding Corporation\VPN Client\cvpnd.exe
C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
C:\Program Files\HistorySweep\HSSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
C:\Program Files\PatchLink\Update Agent\GravitixService.exe
C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe
C:\Program Files\UltraVNC\WinVNC.exe
C:\Program Files\Trend Micro\OfficeScan Client\OfcPfwSvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\TEMP\NZ7784.EXE
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\PatchLink\Update Agent\pddm.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Trend Micro\OfficeScan Client\Pccntmon.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\X3watch\x3watch.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Alwil Software\Avast4\setup\avast.setup
C:\Program Files\Trend Micro\OfficeScan Client\pccntupd.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://inside.bmhc.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Building Materials Holding Corp
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [Dell Wireless Manager UI] C:\WINDOWS\system32\WLTRAY
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [PDDM] C:\Program Files\PatchLink\Update Agent\pddm.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\Program Files\Trend Micro\OfficeScan Client\Pccntmon.exe" -HideWindow
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [x3watch] C:\Program Files\X3watch\x3watch.exe
O4 - HKLM\..\Run: [systemupdate] C:\DOCUME~1\nbere\LOCALS~1\Temp\system.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.bmcwest.com
O15 - Trusted Zone: http://*.bmcwest.com
O15 - Trusted Zone: *.bmhc.com
O15 - Trusted Zone: http://*.bmhc.com
O15 - Trusted Zone: *.corp-patch1.bmhc.com (HKLM)
O15 - ESC Trusted Zone: *.corp-patch1.bmhc.com (HKLM)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1144078462699
O16 - DPF: {CAFEEFAC-0014-0001-0005-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_05) - http://orion.bmcwest.com/WFC/plugins/j2re-...indows-i586.exe
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://sagesoftware.webex.com/client/v_myw...bex/ieatgpc.cab
O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupSP1 Control) - https://remote.bmhc.com/dana-cached/setup/J...perSetupSP1.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = bmhc.com
O17 - HKLM\Software\..\Telephony: DomainName = bmhc.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{D1EECECF-B1A3-4327-B0BB-B0DDF537B2A5}: NameServer = 66.60.130.2,66.60.130.6
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = bmhc.com
O20 - Winlogon Notify: PAStates - C:\WINDOWS\SYSTEM32\PAStates.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Cisco Trust Agent EOU Daemon (CtaEoU) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\CiscoTrustAgent\CtaEoU.exe
O23 - Service: Cisco Trust Agent Logger Daemon (ctalogd) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\CiscoTrustAgent\ctalogd.exe
O23 - Service: Cisco Posture Server Daemon (ctapsd) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\CiscoTrustAgent\ctapsd.exe
O23 - Service: Cisco Systems, Inc. CTA Posture State Daemon (ctatransapt) - Unknown owner - C:\Program Files\Cisco Systems\CiscoTrustAgent\ctatransapt.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Building Materials Holding Corporation\VPN Client\cvpnd.exe
O23 - Service: Juniper Network Connect Service (dsNcService) - Juniper Networks - C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HistorySweepService - Unknown owner - C:\Program Files\HistorySweep\HSSvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: OfficeScanNT RealTime Scan (ntrtscan) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
O23 - Service: OfficeScanNT Personal Firewall (OfcPfwSvc) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\OfcPfwSvc.exe
O23 - Service: PatchLink Update - PatchLink Corporation - C:\Program Files\PatchLink\Update Agent\GravitixService.exe
O23 - Service: OfficeScanNT Listener (tmlisten) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe
O23 - Service: VNC Server (winvnc) - UltraVNC - C:\Program Files\UltraVNC\WinVNC.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

--
End of file - 9436 bytes

Attached Files



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#2 KoanYorel

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Posted 20 April 2009 - 05:56 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 jaybird85

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Posted 30 April 2009 - 02:13 PM

I can't get DDS to work. I downloaded it and tried to run it, but there is just a really quick outline of a dialog box and then nothing else happens. I disconnected from the internet and disabled Avast and still no luck. There is another antivirus program called Micro Trend installed, but the option to deselect the firewall is greyed out. I got the computer from somebody else... is there something else I can try?

#4 KoanYorel

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Posted 30 April 2009 - 02:15 PM

Since you cannot run the DDS, please submit a fresh HJT log. No others.
The only easy day was yesterday.

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#5 jaybird85

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Posted 30 April 2009 - 02:21 PM

Ok just ran Hijack This. Here ya go.

Attached Files



#6 extremeboy

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Posted 03 May 2009 - 03:07 PM

Hello.

I'm Extremeboy and I will help you wish your log.

Let's do the following.

Install Recovery Console and Run ComboFix

Note to readers of this post other than the starter of this thread:
ComboFix is a VERY POWERFUL tool which should NOT BE USED without guidance of an expert.

Please download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2
Link 3
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Close any open windows, including this one.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • If you did not have it installed, you will see the prompt below. Choose YES.
  • Posted Image
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    Posted Image
  • Click on Yes, to continue scanning for malware.
  • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running.
ComboFix will restart your computer if malware is found; allow it to do so.


Note: Please Do NOT mouseclick combofix's window while its running because it may call it to stall.

Download and Run GooredFix using Option1 (Scanning)
  • Please download GooredFix and save it to your Desktop.
    Alternative Download Mirror #2
  • Double-click Goored.exe to run it.
  • A window shall open, please Select 1. [Find Goored (no fix)] by typing 1 and pressing Enter. It will begin scanning.
  • A log will open once it is complete, please post the contents of that log in your next reply
*Note: The log can also be found on your desktop, called Goored.txt
Please Do not run Option #2 yet.

Post back with both logs in your next reply please.

Thanks.

With Regards,
Extremeboy
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#7 jaybird85

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Posted 04 May 2009 - 10:45 PM

Thanks for the quick reply! :thumbup2:

Ok I downloaded and ran both programs, and attached are the logs!

Attached Files



#8 extremeboy

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Posted 05 May 2009 - 03:15 PM

Hello.

A few things we can fix afterwards, but I would like to see the following scans.

Also, let me know, what symptoms or problems do you still currently have?

I see two vbs scripts in the log 'logout.vbs' and 'login.vbs', did you create these, if not we can remove it.

Download and run MalwareBytes Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

For complete or visual instructions on installing and running Malwarebytes Anti-Malware please read this link

Download and run RootRepeal CR

Please download RootRepeal to your desktop
  • Physically disconnect your machine from the internet as your system will be unprotected.
  • Unzip it to it's own folder
  • Close/Disable all other programs especially your security programs (anti-spyware, anti-virus, and firewall) Refer to this page, if you are unsure how.
  • Double-click on Rooter.exe to run it. If you are using Vista, please right-click and run as Administrator...
  • Click the Report tab at the bottom.
  • Now click the Scan button in the Report Tab. Posted Image
  • A box will pop up, check the boxes beside ALL SIX
    Posted Image
  • Now click OK.
  • Another box will open, check the boxes beside all the drives, eg : C:\, then click OK.
  • The scan will take a little while to run, so let it go unhindered.
  • Once it is done, click the Save Report button. Posted Image
  • Save it as RepealScan and save it to your desktop
  • Reconnect to the internet.
  • Post the log here in your reply.
Post back with:
-MBAM log
-RootRepeal log
-Answers to my questions.

With Regards,
Extremeboy

Edited by extremeboy, 05 May 2009 - 03:17 PM.

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#9 extremeboy

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Posted 08 May 2009 - 03:02 PM

How's everything coming along?

With Regards,
Extremeboy
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#10 jaybird85

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Posted 08 May 2009 - 10:41 PM

I did the Malware Bytes scan and it didn't detect anything. I still need to do the other one.

The main problem the laptop has been having, is Google search results get redirected when I click on them. But this hasn't happened in a couple days. I find it hard to believe a problem like that just disappeared on its own though. I will run Root Repeal tonight and post the results.

Thank You!

#11 extremeboy

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Posted 09 May 2009 - 12:38 PM

Thanks for letting me know :thumbup2:

With Regards,
Extremeboy
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#12 extremeboy

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Posted 12 May 2009 - 03:19 PM

Are you still with me?

~Extremeboy
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#13 extremeboy

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Posted 15 May 2009 - 07:52 PM

Hello.

Due to Lack of feedback, this topic is now Closed.

If you need this topic reopened, please Send Me a Message. In your message please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic in the Hijackthis-Malware Removal forum.

With Regards,
Extremeboy
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If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.




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