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#1 Kaeyos


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Posted 08 April 2009 - 06:20 PM

First time poster here with a question.

My wife had the exact same thing happen to here but before telling me what happened she decided to reboot her computer, after rebooting windows would start to load then a window would pop up stating "DEP" was shutting down and loading stopped. Not realizing what she had done she decided to logoff and once on the login screen she was unable to to log back into windows. It would say "loading personal steeing" and almost instantly "saving user settings" so she is unable to do anything. I decided to remove the hdd and scan it using my computer and there were multiple tracking cookies ect along with this:

"F:\RECYCLER\S-1-5-21-606747145-1085031214-725345543-500\a.reg";"Trojan horse Zapchast.L";"Moved to Virus Vault"
"F:\RECYCLER\S-1-5-21-606747145-1085031214-725345543-500\csrss.exe";"Trojan horse BackDoor.Generic7.MGW";"Moved to Virus Vault"
"F:\RECYCLER\S-1-5-21-606747145-1085031214-725345543-500\nicks.txt";"Trojan horse BackDoor.Generic_c.CLH";"Moved to Virus Vault"
"F:\RECYCLER\S-1-5-21-606747145-1085031214-725345543-500\popups.txt";"Trojan horse Generic_c.AFMP";"Moved to Virus Vault"
"F:\RECYCLER\S-1-5-21-606747145-1085031214-725345543-500\script.ini";"Virus found IRC/BackDoor.Flood";"Moved to Virus Vault"
"F:\RECYCLER\S-1-5-21-606747145-1085031214-725345543-500\sup.exe";"Trojan horse Generic_c.GU";"Moved to Virus Vault"
"F:\WINDOWS\system32\userload.exe";"Trojan horse SHeur2.ZKM";"Moved to Virus Vault"

my question would be is there any way to get her computer back to a useable state or should i make a copy of her files she would like to save and reinstall windows on her machine?

If i posted this in the wrong place im sorry but seeing as this thread is pretty much the exact same infection she had i figured i would give it a shot.

Thanks in advance.

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#2 boopme


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Posted 08 April 2009 - 09:17 PM

Hello as you will read below the best option is a format. i am splitting this to it's own topic so the other poster isn't constantly emailed of replies to their completed topic..
One or more of the identified infections is a backdoor trojan. It will be titled RECYCLER\S-

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.
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#3 Kaeyos

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Posted 08 April 2009 - 11:20 PM

Thank you so much for the info. The computer has been disconnected from the internet since the infection and no crucial information has ever been sent from it so i am ok on that end.

In your opinion would it be ok to remove the hdd and copy pictures and a few other files to another computer?? Or would you recommend just the wipe and reinstall?

#4 garmanma


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Posted 09 April 2009 - 08:44 PM

The best and safest way would be to wipe the drive and don't save anything
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