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Microsoft Office Outlook 2007 error when McAfee VirusScan performs e-mail scanner during downloading of incoming e-mail


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#1 desmondkiu

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Posted 08 April 2009 - 08:35 PM

whenever i open ms office outlook 2007 and try to download received emails, an error message will pop up saying path to naCmnLib71.dll is not found and outlook has to close
after some searching on the internet it seems this file is used by mcafee virusscan to scan incoming emails
after disabling the email scanner everything worked fine
so i can conclude that the email scanner is indeed the problem
i also updated mcafee virusscan to the lastest version but it does not seem to solve the problem
is there anyone with the same problem and has solved the problem?
can you provide me with the solution?
thank you

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#2 burn1337

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Posted 08 April 2009 - 08:39 PM

Well, if something is making the email scan not work, to be honest I personally would do a AV and AS scan, and maybe even a boot scan... Just to make sure there is nothing else causing the problem.

Edited by burn1337, 08 April 2009 - 08:40 PM.


#3 desmondkiu

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Posted 08 April 2009 - 10:14 PM

thanks for the reply
i have already solved the problem by adding the directory with the file into system path

#4 burn1337

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Posted 09 April 2009 - 01:01 AM

Well good to know... Sorry I wasn't any help to ya...




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