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Freezing computer all the time except safe mode


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5 replies to this topic

#1 GreenNick

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Posted 08 April 2009 - 08:27 PM

I would appreciate any help at all. My computer will start and immediately freeze if I try to run more than one program. I haven't made any changes to my system and this has been suddenly occurring as of the last three days. I have tried all I can think of and any help at all would be greatly appreciated.

Thanks,
Nick

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#2 GreenNick

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Posted 15 April 2009 - 01:09 PM

Does anyone know if there is anything I can do to help this problem??

Nick

#3 KoanYorel

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Posted 20 April 2009 - 05:48 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#4 GreenNick

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Posted 22 April 2009 - 03:45 PM

Here is the DDS report as requested. Thanks again for your help.


Nick

Attached Files

  • Attached File  DDS.txt   14.9KB   2 downloads


#5 sundavis

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Posted 23 April 2009 - 12:47 PM

Hi GreenNick,


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times. and we are trying our best to keep up.
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not, then please do the following.



Step1

Please download GMER Rootkit Scanner from Here or Here.
  • Extract the contents of the zipped file to desktop.
  • Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.
  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • Sections
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish. For more info, go to Here for your reference.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" , and copy and paste the contents in your next reply.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries


Step2

Please download Malwarebytes' Anti-Malware from Here or Here
  • Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.or you can find from here:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
  • You can refer to this tutorial
Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.



Step3
  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)



In your next reply, please post back:



1.GMER log
2.MBAM log
3.RSIT log.txt and info.txt.

Please detail the problems you're experiencing. Thanks.

#6 sundavis

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Posted 28 April 2009 - 12:16 AM

Due to the lack of feedback, this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.




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