Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

My Internet Browser Unexpectedly Shuts Down: What do I do?


  • Please log in to reply
1 reply to this topic

#1 tcastell

tcastell

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:05:21 AM

Posted 08 April 2009 - 11:26 AM

Hi, I've been encountering an irritating problem for about a week. I have a Dell computer that is about a few years old and I have recently installed Firefox (the problems have been occurring beforehand and I tried Firefox to see if it would help the problem).

The main problem: My Internet browser has been unexpectedly shutting down after a few minutes no matter what site I'm currently viewing. Also, whenever I start up my computer, an RUNDLL error message occurs saying: Error loading dll32 Could not find the specified module. Also, a SuperAntiSpyware - Bad Image error occurs saying: "C:/Windows/system32/mcenspr.dll". Whenever I open up AIM, I get a similar message saying: AIM.EXE - Bad Image. And yesterday, I received an internet explorer error that stated: iexporer.exe - App Error (the reason I switched to Firefox).

I have run all my anti-virus programs and I have checked overheating problems as well. I sincerely think it is a virus problem. I need help right away because I have a huge project due on Tuesday and I need all the time I can get.

Thank you.

- tcastell

BC AdBot (Login to Remove)

 


m

#2 Guest_superbird_*

Guest_superbird_*

  • Guests
  • OFFLINE
  •  

Posted 08 April 2009 - 01:15 PM

Hi,

Welcome here. Let's take a look.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users