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Windows Update is not working


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#1 Jen Joluene

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Posted 08 April 2009 - 10:51 AM

I am not receiving automatic Windows Updates nor am I able to receive manual updates through the Microsoft webpage:

Welcome to Microsoft Update

When I click on either "Express" or "Custom" I receive the same error:

Error number: 0x80090305

The website has encountered a problem and cannot display the page you are trying to view. The option provided below might help you solve the problem.

For self-help options:
*Frequently Asked Questions
*Find Solutions
*Windows Update Newsgroup

For assisted support options:
*Microsoft Online Assisted Support (no-cost for Windows Update issues)


My operating system is, Windows XP Professional Service Pack 3 (build 2600)

My computer processor is a 2.80 gigahertz Intel Pentium 4

Any ideas how to fix this Windows Update problem?

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#2 garmanma

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Posted 08 April 2009 - 11:22 AM

Have you updated your AV and done any virus scans yet?
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why won't my laptop work?

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#3 Jen Joluene

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Posted 08 April 2009 - 12:48 PM

Yes to both. I also ran the program Super AntiSpyware.

#4 Epsynus

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Posted 08 April 2009 - 12:58 PM

That happened to me when they detected my (LEGAL) windows key as a blocked one :/

=
Windows/Microsoft is blocking you because you ain't using genuine software.

If you infact are using a LEGAL version contact microsoft and they will help you.

if you are using an illegal copy either PM me or google and i will help you ^^
Hello :D

#5 Jen Joluene

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Posted 08 April 2009 - 01:05 PM

The operating system came with the computer when I purchased it new. The service packs were subsequently downloaded from Microsoft.

I will contact them. From what you are saying, it sounds like the solution to the problem needs to come from Microsoft and that there is nothing I can do from my end.

Thank you!

#6 Epsynus

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Posted 08 April 2009 - 03:33 PM

Ok then its just to mail or call them (or any other way :thumbsup:)
and they will be able to fully assist you step by step to make it work..
Hello :D

#7 Jen Joluene

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Posted 01 May 2009 - 03:43 PM

During my long journey (22 days) to success, I started out communicating with a Windows Update Support specialist. After 15 pages of correspondence, she told me that my problem was "out of the boundary" of the Windows Update Support group and that I needed to talk to a "Windows XP Support Professional".

After nineteen more pages of correspondence, the problem was solved and I could finally once again receive automatic Windows Updates. Both of these Microsoft specialists had me doing things to my computer that I never even heard of. Incredible!

I don't want to have to go through this process again, but it is good to know that there are people who I can turn to, to fix these type of problems.

#8 kawidood

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Posted 08 May 2009 - 02:01 AM

I'm having the same problem which I can't resolve. Can you tell me what to do? Can you send me those correspondences and whichever one worked???

#9 Jen Joluene

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Posted 08 May 2009 - 09:53 AM

kawidood:

That is a problem. Microsoft had me perform about a million steps. Some of those steps appeared to do nothing, but by performing those steps, Microsoft was able isolate the location of the problem.

Also, Microsoft sent me many files via e-mail attachments. These files then had to be executed and registered.

If you tried to duplicate on your machine, what was done to my machine, it might really mess up your computer.

I think it would be better if you contacted Microsoft directly at, Windows Warranty Support (866-234-6020). They will most likely assign you a "Case ID" for your service request.

Prior to contacting Microsoft, you could try the first couple of suggestions that they gave to me:


Based on our research, this issue occurs in most cases due to a corrupted Windows Update temporary folder or some corrupted DLL files.

We will address some of the more common causes of this issue. It is important that we attempt to connect to the Windows Update web site after each step to confirm whether the resolution has worked. This will prevent us from having to proceed with additional troubleshooting steps and provide us with valuable feedback to further develop our support resolutions for you and our future customers. Your assistance is greatly appreciated.

NOTE: Some third party programs can also affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend we temporarily disable or shut them down and then try accessing the Windows Update site later. Please be sure to re-enable them after completing the update process.

Suggestion 1: Register DLL files
========================

By trying this step, we can check the update engines.

1. Close all instances of Internet Explorer.

2. Click "Start" and "Run", type "REGSVR32 ATL.DLL" (without quotations) in the open box and click "OK".

Note: There is a space between REGSVR32 and ATL.DLL

3. Register the files listed below:

REGSVR32 MSXML3.DLL
REGSVR32 WUAPI.DLL
REGSVR32 WUAUENG.DLL
REGSVR32 WUAUENG1.DLL
REGSVR32 WUPS2.DLL
REGSVR32 WUCLTUI.DLL
REGSVR32 WUPS.DLL
REGSVR32 WUWEB.DLL
REGSVR32 QMGR.DLL
REGSVR32 QMGRPRXY.DLL
REGSVR32 JSCRIPT.DLL

If you are using the Microsoft Update Site, please register the following files as well

REGSVR32 MUCLTUI.DLL
REGSVR32 MUWEB.DLL

Note: Please register all the files. While registering each .DLL file you should get a "succeeded" message. If any error message is encountered, please let me know the exact wording.

Now try Windows Update to see if the issue has been resolved. Please let us know if this step has resolved it. If not, please proceed to the next step.


Suggestion 2: Reload the Windows Update temporary folder
===========================================

One possible cause is that Windows Update's temporary folder contains corrupted files. This step will clean its "SoftwareDistribution", which contains the Windows Update History data (DataStore.edb file), downloaded updates' installation files and other Windows Update components' files. After renaming this folder, all the files will be automatically recreated, except the Windows Update History data and downloaded updates' installation files. This will have no negative effect on your computer's performance.

1. Click "Start", "Run", type: "cmd" (without quotations) and press "Enter". In the command window, type "net stop WuAuServ" (without quotations) and press "Enter".

2. Click "Start", "Run", type: "%windir%" (without quotations) and press "Enter".

3. In the opened folder, rename the folder SoftwareDistribution to Sdold.

4. Click "Start", "Run", type: "cmd" (without quotations) and press "Enter". In the command window, type "net start WuAuServ" (without quotations) and press "Enter".

Note: After resolving this Windows Update issue, please feel free to delete the Sdold file. However, if you would like to keep the Windows Update History data, please copy the DataStore.edb file under C:\Windows\Sdold\DataStore, and paste it back into the C:\Windows\SoftwareDistribution\DataStore.

Please test the issue again via the Windows Update website and let me know the result.



If the above steps do not solve your problem, I would strongly suggest that you contact Microsoft.

#10 fairjoeblue

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Posted 08 May 2009 - 11:12 AM

If the problem is caused by corrupt folders/files you should be able to fix it by running a disk check.

Open My Computer
Right click on the C drive & on the menu click Properties
When the box opens click on the Tools tab
Where it says Error-checking click on Check Now
When the box opens click the little boxes under Check disk options to put checkmarks in them
Click Start
A message box is going to open, couldn't be performed yadda yadda , just click Yes
Close everything back to the desktop
restart the computer
it will take awhile to do the check, just let it go until it starts to the desktop by itself.

If there were any corrupt Windows files or regestry problems they should be fixed.
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#11 kawidood

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Posted 10 May 2009 - 12:18 AM

I tried a chkdsk and it didn't help.

Jen, thanks for the contact number to MS and I'll try some of the things you suggested. You may hear from me again though :thumbsup:




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