That is a problem. Microsoft had me perform about a million steps. Some of those steps appeared to do nothing, but by performing those steps, Microsoft was able isolate the location of the problem.
Also, Microsoft sent me many files via e-mail attachments. These files then had to be executed and registered.
If you tried to duplicate on your machine, what was done to my machine, it might really mess up your computer.
I think it would be better if you contacted Microsoft directly at, Windows Warranty Support (866-234-6020). They will most likely assign you a "Case ID" for your service request.
Prior to contacting Microsoft, you could try the first couple of suggestions that they gave to me:
Based on our research, this issue occurs in most cases due to a corrupted Windows Update temporary folder or some corrupted DLL files.
We will address some of the more common causes of this issue. It is important that we attempt to connect to the Windows Update web site after each step to confirm whether the resolution has worked. This will prevent us from having to proceed with additional troubleshooting steps and provide us with valuable feedback to further develop our support resolutions for you and our future customers. Your assistance is greatly appreciated.
NOTE: Some third party programs can also affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend we temporarily disable or shut them down and then try accessing the Windows Update site later. Please be sure to re-enable them after completing the update process.
Suggestion 1: Register DLL files
By trying this step, we can check the update engines.
1. Close all instances of Internet Explorer.
2. Click "Start" and "Run", type "REGSVR32 ATL.DLL" (without quotations) in the open box and click "OK".
Note: There is a space between REGSVR32 and ATL.DLL
3. Register the files listed below:
If you are using the Microsoft Update Site, please register the following files as well
Note: Please register all the files. While registering each .DLL file you should get a "succeeded" message. If any error message is encountered, please let me know the exact wording.
Now try Windows Update to see if the issue has been resolved. Please let us know if this step has resolved it. If not, please proceed to the next step.
Suggestion 2: Reload the Windows Update temporary folder
One possible cause is that Windows Update's temporary folder contains corrupted files. This step will clean its "SoftwareDistribution", which contains the Windows Update History data (DataStore.edb file), downloaded updates' installation files and other Windows Update components' files. After renaming this folder, all the files will be automatically recreated, except the Windows Update History data and downloaded updates' installation files. This will have no negative effect on your computer's performance.
1. Click "Start", "Run", type: "cmd" (without quotations) and press "Enter". In the command window, type "net stop WuAuServ" (without quotations) and press "Enter".
2. Click "Start", "Run", type: "%windir%" (without quotations) and press "Enter".
3. In the opened folder, rename the folder SoftwareDistribution to Sdold.
4. Click "Start", "Run", type: "cmd" (without quotations) and press "Enter". In the command window, type "net start WuAuServ" (without quotations) and press "Enter".
Note: After resolving this Windows Update issue, please feel free to delete the Sdold file. However, if you would like to keep the Windows Update History data, please copy the DataStore.edb file under C:\Windows\Sdold\DataStore, and paste it back into the C:\Windows\SoftwareDistribution\DataStore.
Please test the issue again via the Windows Update website and let me know the result.
If the above steps do not solve your problem, I would strongly suggest that you contact Microsoft.