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Infected with a spyware/malware/virus and need assistance


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#1 MakoInfused

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Posted 08 April 2009 - 10:39 AM

I was recently infected by some sort of spyware/malware/virus and was wondering what I should do next. I've already taken some steps to resolve/relieve the problem, as I have some experience with these sort of things. I already fixed some of the problems myself by going into safe mode and disconnecting from the internet, turning on/off system restore (as most of the files were infected anyways), running Mcafee antivirus, running sdfix, combofix, malware bytes, spybot, and a few other tools. I have the logs and can post them, but I read in the instructions not to post the log until instructed to do so. At first I had problems doing just about anything, exe's wouldn't work, internet addresses were redirected, shady processes running in the background (as witnessed in task manager), unable to use certain system tools such as regedit. I fixed all of those problems, however I'm still unable to: install certain programs (Such as SuperAntiSpyware due to administrative "policies", which leads me to believe that this program would be able to combat the infection), reactivate windows firewall (ICS service won't start), and some exe files that were originally installed are notifying me that they are "corrupt". Although I believe I'm going to have to reinstall these programs, as Mcafee shows that they are infected with a virus. I believe the immediate threat to be gone, as I originally contracted the malware it was definitely installing more bad programs onto my computer and from what I can tell this has stopped. So the situation appears to be stabilized but I just need some further help completely removing all the tid-bits that are still left.

I shall await instructions to post my logs whenever someone is here to help me :thumbsup:.

PS: I'm using Windows XP Media Center Edition 2005.

Thanks in advance!

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#2 rigel

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Posted 08 April 2009 - 11:36 AM

Since you have run all the tools you have, and have not seen any relief, I would recommend posting to the HJT/Malware forum.

Please follow this guide from step (6). Post a HJT log to the HJT forum and a Team member will be along to help you as soon as possible. You may wish to post a link back to this topic to see what was discussed thus far.

If you need any help with the guide, please let me know.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 Orange Blossom

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Posted 08 April 2009 - 09:56 PM

Hello MakoInfused,

Now that you have a log posted here: http://www.bleepingcomputer.com/forums/t/217831/infected-with-a-spywaremalwarevirus-and-need-assistance/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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