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Spyware Removal - Cant get past desktop


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9 replies to this topic

#1 Kue

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Posted 08 April 2009 - 07:07 AM

I cannot get past a full page screen that says,
"Warning! SPyware detected on your computer!
Install an antivirus or spyware remover to clean your computer".
This is the first and only thing that loads.

It will load the F8 option screen, it will not load any of the options
except the previous settings that worked, or normal.
It will not load into any option of Safe Mode.
It will run the Repair option that reload the machine to its original
condition when new, - destroying all the files created since it new?
I hope that does not have to be an option. The machine does back ups but they are on o seperate partition.
I have waited all day for the machine to get past this screen but it does not. 14 hours then I shut it down.
Need some guidance.

:thumbsup:

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#2 Guest_superbird_*

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Posted 08 April 2009 - 01:41 PM

Hi,

Can you get into windows? (by using "normal" or "previous settings" in teh F8-menu?
If so, do this directly when you're in windows:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

#3 Kue

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Posted 09 April 2009 - 04:22 PM

Cant get in to windows
Stuck at this screen.
Cant download, cant upload, cant anything.
Cant get into safe mode.
I can turn it on to look at the desktop which has been changed.
I think I can reload to factory condition. Dont want to do that.
What do I do now?
Q

#4 Guest_superbird_*

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Posted 10 April 2009 - 05:41 AM

Hi,

I think the reload to factory condition is the only possibility then. :thumbsup:
If you can't get into windows, and run programs, we can't use the tools we need here.

#5 Kue

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Posted 14 April 2009 - 07:21 PM

I managed to get into windows.
Now Im facing a new problem.
When I start the laptop the fan comes on and runs.
After windows has loaded -- finally (10 mins looking at the spyware desktop)
Then I have acces to windows. Only now the cooling fan has stopped running and it isnt
long before the laptop overheats and I get the blue screen
or the overheated screen and the thing restarts.
When it restarts the fan comes back on and runs at high speed until the processor
has cooled off and then it runs normally again. At least until windows has reloaded
and then it stops working again.
Is there a way to reinstall the motherboard drivers before windows loads?
I think they have beed infected.

Im lovin it now arent I?

There is not enough time in there to do any installs or scans in windows before it overheats and restarts.
:thumbsup:

Edited by Kue, 14 April 2009 - 07:23 PM.


#6 Guest_superbird_*

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Posted 15 April 2009 - 12:41 AM

I think you can do MBAM here. :thumbsup:
Do a "quick scan", it only takes a couple of minutes.

Tell me if you can't.

#7 Kue

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Posted 16 April 2009 - 09:19 AM

I had to go another route. Couldnt get to stay up long enough.
I used an adapter to connect the HDD to my desktop and clean it out.
Tons of Virus, Adware, Spyware, Malware.
Now when it boots it gets to the first "windows" page then it reboots.
Does this in SAfe mode, last known, and normal.
At least I was able to also back up my files while it was connected to the Desktop.
It would still be nice not to have to reload. I couldnt find my emails so I couldnt back those up.

Still need some help.
Thanks
:thumbsup:

#8 Guest_superbird_*

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Posted 16 April 2009 - 01:27 PM

Hi,

I'm sorry to say so, but I think really a format is the best option here. :thumbsup:

#9 Kue

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Posted 17 April 2009 - 08:28 AM

I think your right.
Thank You for all you help.
Now all I have to do is enter the 'Black Box" and hope I can find the recovery CDs
The virus nuked the recovery partion of the hard drive too! :flowers:

Until next time, Thanks
Nice Job

:thumbsup:

#10 Guest_superbird_*

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Posted 17 April 2009 - 12:17 PM

Hi,

You're most welcome. You're always welcome to get back to us! :thumbsup:




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