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My Computer might be infected


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#1 Dirk Pro

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Posted 07 April 2009 - 10:31 PM

Hello, I am unable to update MBAM or AVG. I am not allowed to go to bleepingcomputer.com on the infected computer as well as other known anti-virus sites such as AVG. If I do go onto the sites, it either redirects me to something else or is a blank page.

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#2 Budapest

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Posted 07 April 2009 - 11:09 PM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 Dirk Pro

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Posted 08 April 2009 - 04:44 PM

Thanks for your reply. Here is the log:

03573687.FIL;C:\$VAULT$.AVG;Trojan.Starter.896;Incurable.Moved.;
03573968.FIL;C:\$VAULT$.AVG;BackDoor.Tdss.21;Deleted.;
03574046.FIL;C:\$VAULT$.AVG;BackDoor.Tdss.22;Deleted.;
03574078.FIL;C:\$VAULT$.AVG;BackDoor.Tdss.29;Deleted.;
03574125.FIL;C:\$VAULT$.AVG;BackDoor.Tdss.29;Deleted.;
10508781.FIL;C:\$VAULT$.AVG;Trojan.DownLoader.42498;Deleted.;
Updater.exe;C:\Madden NFL 08;Trojan.DownLoader.origin;Incurable.Moved.;
DBUtils.dll;C:\MVP Baseball 2005;Win32.HLLM.Sovu.origin;Incurable.Moved.;
SmitfraudFix.exe\SmitfraudFix\Process.exe;C:\Program Files\Accessories\SmitFraudFix\SmitfraudFix.exe;Tool.Prockill;;
SmitfraudFix.exe\SmitfraudFix\restart.exe;C:\Program Files\Accessories\SmitFraudFix\SmitfraudFix.exe;Tool.ShutDown.14;;
SmitfraudFix.exe;C:\Program Files\Accessories\SmitFraudFix;Archive contains infected objects;Moved.;
Process.exe;C:\Program Files\Accessories\SmitFraudFix\SmitfraudFix;Tool.Prockill;Deleted.;
restart.exe;C:\Program Files\Accessories\SmitFraudFix\SmitfraudFix;Tool.ShutDown.14;Deleted.;
A0010206.exe;C:\System Volume Information\_restore{AA3C917A-7E03-49A1-BFC9-82935434DDE6}\RP72;Trojan.DownLoader.origin;Incurable.Moved.;
A0010207.dll;C:\System Volume Information\_restore{AA3C917A-7E03-49A1-BFC9-82935434DDE6}\RP72;Win32.HLLM.Sovu.origin;Incurable.Moved.;
A0010208.exe\SmitfraudFix\Process.exe;C:\System Volume Information\_restore{AA3C917A-7E03-49A1-BFC9-82935434DDE6}\RP72\A0010208.exe;Tool.Prockill;;
A0010208.exe\SmitfraudFix\restart.exe;C:\System Volume Information\_restore{AA3C917A-7E03-49A1-BFC9-82935434DDE6}\RP72\A0010208.exe;Tool.ShutDown.14;;
A0010208.exe;C:\System Volume Information\_restore{AA3C917A-7E03-49A1-BFC9-82935434DDE6}\RP72;Archive contains infected objects;Moved.;
Process.exe;C:\WINDOWS\system32;Tool.Prockill;Deleted.;

#4 Budapest

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Posted 08 April 2009 - 04:59 PM

Can you get MBAM to run now? If so, run a quick-scan in Normal Mode and post the log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 Dirk Pro

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Posted 08 April 2009 - 05:11 PM

Oh, MBAM could run but I cannot update it. Here's the log:

Malwarebytes' Anti-Malware 1.35
Database version: 1927
Windows 5.1.2600 Service Pack 3, v.5657

4/8/2009 6:10:17 PM
mbam-log-2009-04-08 (18-10-17).txt

Scan type: Quick Scan
Objects scanned: 70270
Time elapsed: 1 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 Budapest

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Posted 08 April 2009 - 05:15 PM

Please print out and follow these instructions: "How to use SDFix". This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

Edited by Budapest, 08 April 2009 - 05:16 PM.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 Dirk Pro

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Posted 08 April 2009 - 05:40 PM

When I type C:\SDFix\RunThis.bat , it does not bring me to the SDFix window screen. Instead, it brings me to the window where it says If you want to run in safe mode, click yes (the window that always pops up when you start up the computer in safe mode) and after i click yes, it brings me to the desktop. Also, when you typed "Disable your antivirus", did you mean disabling antivirus as well as other malware scanners and firewall?

#8 Budapest

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Posted 08 April 2009 - 05:52 PM

Were you already in Safe Mode when you typed: C:\SDFix\RunThis.bat?
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#9 Dirk Pro

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Posted 08 April 2009 - 05:58 PM

Yes, I was already in Safe mode.

#10 Budapest

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Posted 08 April 2009 - 06:11 PM

Click on the Start menu, then Run, and then copy and paste the following line into the Run field:

%systemroot%\system32\cmd.exe /K %systemdrive%\SDFix\apps\FixPath.exe

Then click OK, then type Y and press Enter when prompted, Reboot and start SDFix again
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#11 Dirk Pro

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Posted 08 April 2009 - 06:13 PM

Can i do this in Safe Mode?

#12 Budapest

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Posted 08 April 2009 - 06:14 PM

Do it in Normal Mode and then reboot into Safe Mode.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#13 Dirk Pro

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Posted 08 April 2009 - 06:24 PM

I copied and pasted the command into Run and the same thing happened, it went back to the desktop without a prompt telling me to press "Y" and Enter.

#14 Budapest

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Posted 08 April 2009 - 06:27 PM

Let's skip SDFix for now. Do the following:

Log on as an administrator, go Start > Run and type: "cmd". In the window that appears type: "netsh winsock reset". When the program is finished, you will receive the message: "Successfully reset the Winsock Catalog. You must restart the machine in order to complete the reset." Close the command box and reboot your computer.

Go Start > Run > type: "cmd" In the window that appears type: "ipconfig /flushdns". Close the command box.

Go Start > Control Panel > Network Connections. Right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties. Double-click on the Internet Protocol (TCP/IP) item. Select the radio button that says "Obtain DNS servers automatically". Reboot.

Warning: Some Internet Service Providers need specific DNS settings. You need to make sure that you know if such DNS settings are required before you make this change.

Now see if Malwarebytes will update.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#15 Dirk Pro

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Posted 08 April 2009 - 06:31 PM

Whenever I type "cmd", nothing shows up and again, it brings me back to the desktop. This is getting frustrating.




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