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I have virus on my computer and im not sure what to do


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2 replies to this topic

#1 eatonda3

eatonda3

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  • Local time:04:24 PM

Posted 07 April 2009 - 05:38 PM

Im sure that i have viruses on my computer, i have encountered many problems recently with my computer including, not being able to use my task manger, system restore, or disk defraqment. Also, ive been receiving error messages when i rebot my computer. These errors include a problem running windows/system32/zugezevu which i believe is a virus or malware. Ive been running McAfee on my computer and it continuously finds the same viruses, and i have also been running AVG and it keeps finding viruses every time. Im not really sure what to do, any help would be greatly appreciated.


DDS (Ver_09-03-16.01) - NTFSx86
Run by DJ Eaton at 18:20:27.70 on Tue 04/07/2009
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.2046.1187 [GMT -4:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated)
AV: Total Protection Service *On-access scanning enabled* (Updated)
FW: Total Protection Service *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Wave Systems Corp\Services Manager\Docmgr\bin\WavXDocMgr.exe
C:\Program Files\Wave Systems Corp\SecureUpgrade.exe
C:\WINDOWS\system32\KADxMain.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\Program Files\Dell Photo AIO Printer 926\memcard.exe
C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
C:\iTunesHelper.exe
C:\WINDOWS\system32\Rundll32.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\stsystra.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\steam\steam.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\DAEMON Tools Lite\daemon.exe
C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtTry.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Apoint\ApMsgFwd.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Apoint\HidFind.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHid.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\dlcxcoms.exe
C:\Program Files\McAfee\Managed VirusScan\VScan\EngineServer.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\StacSV.exe
C:\Program Files\Wave Systems Corp\Trusted Drive Manager\TdmService.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\McAfee\Managed VirusScan\VScan\McShield.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\AVG\AVG8\avgui.exe
C:\Program Files\AVG\AVG8\avgscanx.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Documents and Settings\DJ Eaton\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=6080625
uSearch Page = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us-smb
uDefault_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=6080625
uSearch Bar = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us-smb
mDefault_Page_URL = hxxp://www.dell.com
mStart Page = hxxp://www.dell.com
uInternet Settings,ProxyOverride = *.local
mSearchAssistant = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us-smb
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: {710f128a-8340-46bf-a7a5-b4a8efe1f780} - c:\windows\system32\gopulali.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.0.926.3450\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
TB: DAEMON Tools Toolbar: {32099aac-c132-4136-9e9a-4e364a424e17} - c:\program files\daemon tools toolbar\DTToolbar.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [Steam] "c:\steam\steam.exe" -silent
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [DAEMON Tools Lite] "c:\daemon tools lite\daemon.exe" -autorun
uRun: [prunnet] "c:\windows\system32\prunnet.exe"
uRun: [SVCHOST.EXE] c:\windows\system32\drivers\svchost.exe
uRun: [AdobeUpdater] c:\program files\common files\adobe\updater5\AdobeUpdater.exe
mRun: [Apoint] c:\program files\apoint\Apoint.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /installquiet
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_05\bin\jusched.exe"
mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [WavXMgr] c:\program files\wave systems corp\services manager\docmgr\bin\WavXDocMgr.exe
mRun: [SecureUpgrade] c:\program files\wave systems corp\SecureUpgrade.exe
mRun: [KADxMain] c:\windows\system32\KADxMain.exe
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 8.0\acrobat\Acrotray.exe"
mRun: [<NO NAME>]
mRun: [Acrobat Speed Launch] "c:\program files\adobe\acrobat 8.0\acrobat\acrobat_sl.exe"
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [MVS Splash] "c:\program files\mcafee\managed virusscan\agent\Splash.exe"
mRun: [dlcxmon.exe] "c:\program files\dell photo aio printer 926\dlcxmon.exe"
mRun: [MemoryCardManager] "c:\program files\dell photo aio printer 926\memcard.exe"
mRun: [FaxCenterServer] "c:\program files\dell pc fax\fm3032.exe" /s
mRun: [Corel Photo Downloader] c:\program files\corel\corel photo album 6\MediaDetect.exe
mRun: [DLCXCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\DLCXtime.dll,_RunDLLEntry@16
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "C:\iTunesHelper.exe"
mRun: [wabevikoze] Rundll32.exe "c:\windows\system32\kepalepe.dll",s
mRun: [CPM37054687] Rundll32.exe "c:\windows\system32\zugezevu.dll",a
mRun: [Bbururifum] rundll32.exe "c:\windows\ehexucemucoroje.dll",e
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\stsystra.exe
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [NVHotkey] rundll32.exe nvHotkey.dll,Start
mRun: [McAfee Managed Services Tray] c:\program files\mcafee\managed virusscan\agent\StartMyAgtTry.Exe
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueto~1.lnk - c:\program files\toshiba\bluetooth toshiba stack\TosBtMng.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
uPolicies-explorer: NoSetActiveDesktop = 1 (0x1)
uPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-explorer: NoSetActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
dPolicies-explorer: NoSetActiveDesktop = 1 (0x1)
dPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
dPolicies-system: DisableTaskMgr = 1 (0x1)
IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Handler: myrm - {4D034FC3-013F-4b95-B544-44D49ABE3E76} - c:\program files\mcafee\managed virusscan\agent\myRmProt4.7.0.566.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: gemsafe - c:\program files\gemplus\gemsafe libraries\bin\WLEventNotify.dll
AppInit_DLLs: c:\progra~1\google\google~2\goec62~1.dll c:\windows\system32\badeliki.dll dmcglz.dll c:\windows\system32\zugezevu.dll
STS: {EC43E3FD-5C60-46a6-97D7-E0B85DBDD6C4} - No File
LSA: Authentication Packages = msv1_0 wvauth
LSA: Notification Packages = scecli c:\windows\system32\badeliki.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\djeato~1\applic~1\mozilla\firefox\profiles\o8yo091e.default\
FF - prefs.js: network.proxy.http - localhost
FF - prefs.js: network.proxy.http_port - 7070
FF - prefs.js: network.proxy.type - 4
FF - component: c:\program files\avg\avg8\firefox\components\avgssff.dll
FF - component: c:\program files\daemon tools toolbar\firefoxdtt\components\DTToolbarFF.dll
FF - plugin: c:\documents and settings\dj eaton\application data\mozilla\firefox\profiles\o8yo091e.default\extensions\solidstateion@solidstatenetworks.com\plugins\npssn.dll
FF - plugin: c:\mozilla plugins\npitunes.dll
FF - HiddenExtension: XUL Cache: {386670F8-1D8F-48DC-A203-3EC6FD96A2DF} - c:\documents and settings\dj eaton\local settings\application data\{386670F8-1D8F-48DC-A203-3EC6FD96A2DF}

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-4-6 325640]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-4-6 27656]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-4-6 108552]
R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2008-6-25 201320]
R2 ASFIPmon;Broadcom ASF IP and SMBIOS Mailbox Monitor;c:\program files\broadcom\asfipmon\AsfIpMon.exe [2006-12-19 79432]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-4-6 298264]
R2 dlcx_device;dlcx_device;c:\windows\system32\dlcxcoms.exe -service --> c:\windows\system32\dlcxcoms.exe -service [?]
R2 EngineServer;EngineServer;c:\program files\mcafee\managed virusscan\vscan\EngineServer.exe [2008-6-25 14144]
R2 McAfee HackerWatch Service;McAfee HackerWatch Service;c:\program files\common files\mcafee\hackerwatch\HWAPI.exe [2008-6-25 540776]
R2 MSSQL$MSSMLBIZ;SQL Server (MSSMLBIZ);c:\program files\microsoft sql server\mssql.1\mssql\binn\sqlservr.exe [2006-4-14 28933976]
R2 myAgtSvc;McAfee Virus and Spyware Protection Service;c:\program files\mcafee\managed virusscan\agent\myAgtSvc.exe [2008-6-25 169280]
R2 Wave UCSPlus;Wave UCSPlus;c:\windows\system32\dllhost.exe [2004-8-11 5120]
R3 McShield;McShield;c:\program files\mcafee\managed virusscan\vscan\McShield.exe [2008-6-25 144704]
R3 MfeAVFK;McAfee Inc. MfeAVFK;c:\windows\system32\drivers\MfeAVFK.sys [2008-6-25 79304]
R3 MfeBOPK;McAfee Inc. MfeBOPK;c:\windows\system32\drivers\MfeBOPK.sys [2008-6-25 35240]
S3 DXEC01;DXEC01;c:\windows\system32\drivers\dxec01.sys [2006-11-2 97536]
S3 MfeRKDK;McAfee Inc. MfeRKDK;c:\windows\system32\drivers\MfeRKDK.sys [2008-6-25 33832]

=============== Created Last 30 ================

2009-04-07 16:05 155 a------- c:\windows\system32\SelfDel.bat
2009-04-07 16:04 84,045 a------- c:\windows\system32\ftp_non_crp.exe
2009-04-07 01:17 <DIR> --d----- c:\windows\pss
2009-04-07 00:51 66,964 a------- C:\nv4disp2.PNF
2009-04-07 00:51 51,868 a------- C:\nv4_disp.PNF
2009-04-06 22:14 <DIR> --d----- c:\program files\EA GAMES
2009-04-06 21:37 453,152 a------- c:\windows\system32\NVUNINST.EXE
2009-04-06 21:36 <DIR> --d----- C:\NVIDIA
2009-04-06 21:09 <DIR> --d----- c:\program files\SystemRequirementsLab
2009-04-06 20:14 <DIR> --d-h--- c:\windows\system32\GroupPolicy
2009-04-06 20:10 <DIR> --d----- c:\windows\system32\NtmsData
2009-04-06 18:46 <DIR> --d-h--- C:\$AVG8.VAULT$
2009-04-06 18:42 10,520 a------- c:\windows\system32\avgrsstx.dll
2009-04-06 18:42 108,552 a------- c:\windows\system32\drivers\avgtdix.sys
2009-04-06 18:42 325,640 a------- c:\windows\system32\drivers\avgldx86.sys
2009-04-06 18:42 <DIR> --d----- c:\windows\system32\drivers\Avg
2009-04-06 18:42 <DIR> --d----- c:\program files\AVG
2009-04-06 18:42 <DIR> --d----- c:\docume~1\alluse~1\applic~1\avg8
2009-03-26 18:21 155 a------- C:\xcrashdump.dat
2009-03-26 13:55 1 a------- c:\windows\system32\uniq.tll
2009-03-18 23:39 <DIR> --d----- c:\docume~1\djeato~1\applic~1\Grand Ages Rome Demo
2009-03-18 19:31 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Trymedia
2009-03-18 18:37 <DIR> --d----- c:\windows\system32\appmgmt
2009-03-17 23:35 <DIR> --d----- c:\docume~1\alluse~1\applic~1\AVS4YOU
2009-03-17 23:34 <DIR> --d----- c:\program files\common files\AVSMedia
2009-03-17 23:34 <DIR> --d----- c:\docume~1\djeato~1\applic~1\AVS4YOU
2009-03-17 23:34 24,576 a------- c:\windows\system32\msxml3a.dll
2009-03-17 23:34 <DIR> --d----- c:\program files\AVS4YOU

==================== Find3M ====================

2009-04-07 17:32 73,634 a------- c:\windows\system32\nvModes.dat
2009-03-09 02:51 6,788 a--sh--- c:\windows\system32\KGyGaAvL.sys
2009-02-09 06:19 1,846,272 a------- c:\windows\system32\win32k.sys
2009-02-09 06:19 1,846,272 -------- c:\windows\system32\dllcache\win32k.sys
2009-01-22 00:49 729,088 a------- c:\windows\iun6002.exe
2008-10-20 17:10 71 ac-sh--- c:\windows\system32\SYSDRVWC.SYS

============= FINISH: 18:20:53.29 ===============

Attached Files



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#2 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 37,111 posts
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  • Location:Bloomington, IN
  • Local time:04:24 PM

Posted 18 April 2009 - 03:58 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. You can find information on A/V control HERE

Orange Blossom :thumbup2:
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Orange Blossom

An ounce of prevention is worth a pound of cure

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#3 Orange Blossom

Orange Blossom

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Posted 27 April 2009 - 10:31 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please start a new topic.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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