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Keep getting log out of sites using Firefox


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10 replies to this topic

#1 thewall

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Posted 07 April 2009 - 03:55 PM

After the recent upgrade of Firefox I keep getting logged out of sites I have never had any problem with before. I checked to see if cookies were enabled and they are. Any input would be appreciated.
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#2 o_rly

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Posted 07 April 2009 - 04:54 PM

Make sure you are not running any proxies.
Don't mind me, I'm just lurking.

#3 Guest_Jay-P VIP_*

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Posted 07 April 2009 - 09:22 PM

Also, check

Tools>Options>Privacy>

Checked box? beside Always clear my private data when I close Firefox. If you want this option enabled, please click Settings and make sure that Cookies is not checked.

#4 xblindx

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Posted 08 April 2009 - 03:16 PM

Jay is correct as long as you are only getting logged out when reopening firefox. If you get signed out while on the site, there may be another problem.

#5 thewall

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Posted 09 April 2009 - 09:33 AM

Thanks for answers. I am not using a proxy.

The problem is happening while I am logged in. If I stay logged in but don't use the site for an hour or so then I get logged off. At first it was happening to several different sites now it is down to just two or three. Kind of strange.
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All donations go directly to the helper

Posted Image

Due to the large amount of backlogs we have I cannot respond to PMs for help unless I am already working with you

#6 xblindx

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Posted 10 April 2009 - 03:11 PM

Is it possible that you are getting disconnected for just long enough to be logged out?

#7 thewall

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Posted 10 April 2009 - 03:58 PM

Is it possible that you are getting disconnected for just long enough to be logged out?


Don't think so. I have never had any problem in the past, it just started all of a sudden and seemed to coincide with the newest update to FireFox. I may reinstall just to see if it helps but I really don't want to so I was trying to figure out if it could be something else and not really connected to the new update.

I never use IE anymore but I still have it on my system so I think I'll update and see if the same thing happens when I use it.
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Due to the large amount of backlogs we have I cannot respond to PMs for help unless I am already working with you

#8 xblindx

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Posted 10 April 2009 - 05:01 PM

Reinstalling FF is simple and you will keep all of your settings and I think even your add-ons. It takes just a few minutes. I would recommend doing that.

#9 extremeboy

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Posted 10 April 2009 - 05:37 PM

Hello TheWall.

This issue relates to either cookie storage is corrupt or the browser itself.

Well, I did a quick research and found out some things that may help you. :thumbsup:

1. Got to Start>>Run
2. Type in %appdata% and hit OK.
4. Find Mozilla >> Firefox >> *xxProfile*
5. You will see the cookies.txt (if it exists) and cookies.sqllite files
6. Delete both of those files and reboot.

See if it works.

Here's a few more options:

Go to Tools -> Options -> Privacy and make sure that you uncheck "Always clear my private data when I close Firefox".
Restart FF

Go to Tools -> Options -> Privacy. Make sure that the following settings are true - "Accept Third Party Cookies" and "Keep until they expire".

Restart FF and reboot see if it works.

Regarding Reinstalling FF.

Reinstalling FF is simple and you will keep all of your settings and I think even your add-ons. It takes just a few minutes. I would recommend doing that.

Reinstalling Firefox will remove all passwords and bookmarks. Don't know if that changed though but for the earlier version.

Export bookmarks in Firefox
In Firefox, click on Bookmarks>>Organize Bookmarks>>Import and Backup>>Export as HTML
Save it to your desktop

Export Remembered Passwords
In Firefox, click on Tools>>Options>>Security>>Saved password>>show passwords
Take a screenshot of the screen
Alt+Prnt Scrn buttons
Woops, forgot to mention, open MSPaint from Start>>All Programs>>Accesories>>Paint
Click on EDIT>>PASTE
Save it to your desktop.

Also, I suggest you remove the following two folders after uninstalling FF and before reinstalling FF.

C:\Documents and Settings\HP_Administrator\Application Data\Mozilla\Firefox

C:\Program Files\Mozilla Firefox

Good luck :flowers:

With regards,
Extremeboy
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#10 xblindx

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Posted 10 April 2009 - 08:51 PM

Bookmarks are kept on a reinstall. I remember reinstalling FF2 or an earlier version of FF3 and I do not recall having to re-bookmark or import my bookmarks again.

#11 thewall

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Posted 10 April 2009 - 10:01 PM

I appreciate the input guys :thumbsup:

@xblindx

I am hoping to solve the problem without a reinstall but if I do thanks for the information




@extremeboy

I am going to try the first thing you suggested and see what happens. I had already checked the privacy options and they are OK. Will see if the other works.
If I have helped you then please consider donating so I can continue the fight against malware Posted Image
All donations go directly to the helper

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Due to the large amount of backlogs we have I cannot respond to PMs for help unless I am already working with you




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