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why did you skip my help request?

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3 replies to this topic

#1 slofurno


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Posted 07 April 2009 - 11:53 AM

Why did you skip my help request. I made mine like 2 days ago, and you have been responding to people who have posted theirs yesterday and even today, while overlooking mine.

No one seems to know why my vista service pack wont install. And why does my CPU sit at 30-50% when it is idle. that is half of a 2.4ghz dualcore to do nothing... it used to sit at 0-1%. Worst of all, nothing in my process manager can account for the CPU used... everything is it 0%, then somehow it adds up to 40. I am thinking maybe a root process since SVCHost was jumping around the other day.


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#2 slofurno

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Posted 07 April 2009 - 12:00 PM

For example, task manager current states I am using up between 48 and 50% of my CPU, with 40% of my 4 gigs of memory used up (nothing is running except firefox)

System idle process is taking up about 93% of my CPU.... so how can 50% of my CPU be used??? this makes absolutely no sense,

although if i check the resource monitor in the task manager, I see that while CPU usage is sitting at about 47-50%, the CPU frequency is jumping from 33% to 50% to 97% of the maximum frequency.

#3 garmanma


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Posted 07 April 2009 - 12:33 PM

You posted you log on April 5
Our volunteers are extremely busy and we do have a backlog at the moment
Your post should have a response within a week

Please do not make additional post in the HJT forum or to your log
This topic is now closed
Thank you
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#4 Animal


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Posted 07 April 2009 - 01:05 PM

To add some additional information to garmanma's reply:

All of our HJT Team helpers are volunteers but not all of them have the same skill level and expertise to deal with all types of malware. Although we try to take hijackthis logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. While I understand your frustration, in either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

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