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can not update antivirus or spywear


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3 replies to this topic

#1 phatlh

phatlh

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Posted 07 April 2009 - 05:18 AM

this is my first time. think i got it right?
could some one have a look at this and see if there is a problem?


HIJACK LOG

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:15:09 PM, on 4/7/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\Mixer.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\AVG\AVG8\avgui.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\wbem\wmiprvse.exe

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{F50178EC-8A07-4979-86C2-4B17CE8DB954}: NameServer = 85.255.112.198,85.255.112.70
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.198,85.255.112.70
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.112.198,85.255.112.70
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.198,85.255.112.70
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O20 - Winlogon Notify: Antiwpa - C:\WINDOWS\SYSTEM32\antiwpa.dll
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe

--
End of file - 3104 bytes


______________________________________________________________________________________________________________


DDS LOG

DDS (Ver_09-03-16.01) - NTFSx86
Run by GRAHAM at 20:01:57.14 on Tue 04/07/2009
Internet Explorer: 6.0.2900.5512
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.255.57 [GMT 10:00]

AV: AVG Anti-Virus *On-access scanning enabled* (Outdated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\Mixer.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\GRAHAM\Desktop\dds.scr
C:\WINDOWS\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com.au/
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [C-Media Mixer] Mixer.exe /startup
mRun: [ISTray] "c:\program files\spyware doctor\pctsTray.exe"
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
TCP: NameServer = 85.255.112.198,85.255.112.70
TCP: {F50178EC-8A07-4979-86C2-4B17CE8DB954} = 85.255.112.198,85.255.112.70
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: Antiwpa - antiwpa.dll
AppInit_DLLs: avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\graham\applic~1\mozilla\firefox\profiles\l5zez6oi.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com.au/

============= SERVICES / DRIVERS ===============

R0 AvgRkx86;avgrkx86.sys;c:\windows\system32\drivers\avgrkx86.sys [2009-4-6 12936]
R0 IKFileSec;File Security Driver;c:\windows\system32\drivers\ikfilesec.sys [2009-4-6 40840]
R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-4-6 98440]
R1 AvgMfx86;AVG On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-4-6 26824]
R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-4-6 90632]
R1 IKSysFlt;System Filter Driver;c:\windows\system32\drivers\iksysflt.sys [2009-4-6 66952]
R1 IKSysSec;System Security Driver;c:\windows\system32\drivers\iksyssec.sys [2009-4-6 81288]
R2 avg8emc;AVG8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2009-4-6 874776]
R2 avg8wd;AVG8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-4-6 231704]
R2 sdAuxService;PC Tools Auxiliary Service;c:\program files\spyware doctor\pctsAuxs.exe [2009-4-6 356920]
R2 sdCoreService;PC Tools Security Service;c:\program files\spyware doctor\pctsSvc.exe [2009-4-6 1079176]

=============== Created Last 30 ================

2009-04-07 19:41 <DIR> --d----- c:\program files\Trend Micro
2009-04-07 05:45 57,600 a------- c:\windows\system32\drivers\redbook.sys
2009-04-07 05:44 40,960 a------- c:\windows\system32\drivers\SISAGP.SYS
2009-04-07 05:44 74,240 a------- c:\windows\system32\usbui.dll
2009-04-07 05:43 <DIR> --d----- c:\program files\common files\ODBC
2009-04-07 05:43 <DIR> --d----- c:\program files\common files\SpeechEngines
2009-04-07 05:43 <DIR> --d--r-- c:\documents and settings\all users\Documents
2009-04-07 05:42 1,088,840 a----r-- c:\windows\SET4.tmp
2009-04-07 05:42 1,296,669 a----r-- c:\windows\SET3.tmp
2009-04-07 05:42 <DIR> --d----- c:\windows\system32\CatRoot2
2009-04-07 05:42 <DIR> --d----- c:\windows\system32\CatRoot
2009-04-07 05:42 <DIR> --d----- C:\Documents and Settings
2009-04-07 05:41 261 a------- c:\windows\system32\$winnt$.inf
2009-04-06 21:41 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Symantec
2009-04-06 21:39 <DIR> --d----- c:\program files\PCI Audio Applications
2009-04-06 21:38 <DIR> --d----- c:\program files\C-Media
2009-04-06 21:33 <DIR> --d----- c:\program files\Spyware Doctor
2009-04-06 21:33 <DIR> --d----- c:\docume~1\graham\applic~1\PC Tools
2009-04-06 21:31 <DIR> --d----- c:\program files\Windows Media Connect 2
2009-04-06 21:23 <DIR> --d----- c:\program files\AVG
2009-04-06 21:23 <DIR> --d----- c:\docume~1\alluse~1\applic~1\avg8
2009-04-06 21:21 <DIR> --d----- c:\program files\BitLord
2009-04-06 19:59 <DIR> --dsh--- c:\documents and settings\all users\DRM
2009-04-06 19:58 <DIR> --d-h--- c:\program files\WindowsUpdate
2009-04-06 19:58 <DIR> --d----- c:\program files\common files\MSSoap
2009-04-06 19:56 <DIR> --d----- c:\program files\Online Services
2009-04-06 19:56 <DIR> --d----- c:\program files\Messenger
2009-04-06 19:56 <DIR> --d----- c:\program files\MSN Gaming Zone
2009-04-06 19:55 <DIR> --d----- c:\program files\Windows NT

==================== Find3M ====================

2009-04-06 21:39 4,608 a------- c:\windows\system32\w95inf32.dll
2009-04-06 21:39 2,272 a------- c:\windows\system32\w95inf16.dll
2009-04-06 21:23 10,520 a------- c:\windows\system32\avgrsstx.dll
2009-04-06 21:23 12,936 a------- c:\windows\system32\drivers\avgrkx86.sys
2009-04-06 21:23 90,632 a------- c:\windows\system32\drivers\avgtdix.sys
2009-04-06 21:23 98,440 a------- c:\windows\system32\drivers\avgldx86.sys
2009-04-06 20:20 76,487 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-04-06 19:57 21,640 a------- c:\windows\system32\emptyregdb.dat
2009-01-08 16:08 60,416 a------- c:\windows\system32\antiwpa.dll
2001-11-23 14:08 712,704 a------- c:\windows\inf\other\AUDIO3D.DLL

============= FINISH: 20:02:12.34 ===============


I'M ALSO GETTING REDIRECTS WHEN I CLICK ON LINK IN GOOGLE,
CAN NOT GET SYSTEM RESTORE TO WORK
AND CAN NOT OPEN MY HARD DRIVES NOW

Attached Files


Edited by phatlh, 08 April 2009 - 03:54 AM.


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#2 extremeboy

extremeboy

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Posted 18 April 2009 - 12:51 PM

Hello.

Please do the following. If needed, transfer the tools we use from another computer, by running Flash-drive disinfector FIRST however.

Download and Run FlashDisinfector
  • Please download Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives including your mobile phone. Please do so and allow the utility to clean up those drives as well.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: Flash_Disinfector will create a hidden file named autorun.inf in each partition and every USB drive plugged in when you ran it. Don't delete this folder. It will help protect your drives from future infection.

Install Recovery Console and Run ComboFix

Download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2
Link 3
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Close any open windows, including this one.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • If you did not have it installed, you will see the prompt below. Choose YES.
  • Posted Image
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    Posted Image
  • Click on Yes, to continue scanning for malware.
  • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running.
ComboFix will restart your computer if malware is found; allow it to do so.


Note: Please Do NOT mouseclick combofix's window while its running because it may call it to stall.

With Regards,
extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#3 extremeboy

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Posted 21 April 2009 - 02:57 PM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 from the day I replied, the topic will need to be closed.

Thanks for understanding. :thumbup2:

With Regards,
Extremeboy
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If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

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#4 extremeboy

extremeboy

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Posted 24 April 2009 - 02:59 PM

Hello.

Due to Lack of feedback, this topic is now Closed.

If you need this topic reopened, please Send Me a Message. In your message please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic in the Hijackthis-Malware Removal forum.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.




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