Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Cannot update anti-virus /anti-malware and other symptoms


  • Please log in to reply
16 replies to this topic

#1 pizzaandbeer

pizzaandbeer

  • Members
  • 36 posts
  • OFFLINE
  •  
  • Local time:03:33 PM

Posted 06 April 2009 - 07:58 PM

Symptoms:

Several task bar balloon pop ups claiming McAfee A/V is turned off & the computer is not fully protected.
McAfee update fails.
McAfee security console shows different issues depending on when I open it, but after the computer has been up for a while the only issue shown is that the detection signature file is between 8 and 29 days old.

Cannot update MBAM database.

Cannot run SDFix.

Web browser redirection (IE7 and Firefox 3.0.8)
bleepingcomputer site won't load at all.
Sometimes Firefox closes with a "Sorry Firefox has detected a problem and has to shut down ... Do you want to report the problem to Microsoft" window.


OS - Windowns XP Media Center Edition Version 2002 SP3

What has been done:

Since the problems first started, more than one person has tried various things to get rid of this problem, including running some tools (SDFix and MBAM) that I have used before to successfully remove malware infections.

Spybot on 4/5 found and supposedly cleaned Virtumonde and Waledac.cn.

MBAM on 3/31 found no problems, but an earlier scan found at least one problem, however details have been lost.
We were able to install a recent version - 1.35 - but we cannot get any updates.
Last update database version 1904 from 3/26/2009.

MBAM Check for updates problem details:
Click on the "Check for Updates" and the status window opens and appears to be connecting to malwarebytes.org, but then the Microsoft "Sorry ... need to close" window pops up.
Eventually MBAM update claims I have the latest database version, which I know is not true.

HijackThis run on 4/1. Log is available. I was told "it removed a couple of things" but I don't have the specifics unless they are in the log.

SDFix will not run. I have tried all the issue fixes I found on the SDFix instruction page. After I start it, nothing happens for a few seconds and then the "You are running in safe mode" window pops up.



BC AdBot (Login to Remove)

 


#2 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:33 AM

Posted 06 April 2009 - 08:21 PM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 pizzaandbeer

pizzaandbeer
  • Topic Starter

  • Members
  • 36 posts
  • OFFLINE
  •  
  • Local time:03:33 PM

Posted 07 April 2009 - 07:39 PM

I have to apologize - I thought the other residents of my house knew I was getting help from you, but, unfortunately someone saw that the scan was complete and shut down the computer without saving the log. :thumbsup: On the bright side, I also learned that Dr.Web CureIt was run several days ago and the log was saved then. Here are the contents of that log:

delfolder.exe;C:\Program Files\Dell Support\GTCoach;Trojan.MulDrop.30652;Deleted.;
A0065135.exe;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP278;Trojan.MulDrop.30652;Deleted.;


During the scan last night there were no problems found during the quick scan and while the full scan was running I noticed only the SDFix program was found (including system restore files). In the DoctorWeb folder there is an big CureIt.log listing all the search folders. I assume you do not want that entire log posted, but it does show the following at the end of the log:

C:\SDFix\apps\Process.exe - deleted
C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP280\A0065248.exe - deleted


And finally, the quarantine folder contains the following files, all with modification times from last night:

A0066404.exe
descript.ion
SDFix.exe

(The two .exe are the same size, so I assume they are the same thing and one is from the restore file.)


The symptoms have not changed. (No surprise there!) I am ready for the next step. I have warned all others to keep their hands off the infected computer or face dire consequences!!!!

#4 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:33 AM

Posted 07 April 2009 - 07:45 PM

Download this file:

http://malwarebytes.gt500.org/mbam-rules.exe

And then double-click on it to update Malwarebytes. Then run a quick scan in Normal Mode and post the log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 pizzaandbeer

pizzaandbeer
  • Topic Starter

  • Members
  • 36 posts
  • OFFLINE
  •  
  • Local time:03:33 PM

Posted 07 April 2009 - 10:20 PM

Malwarebytes' Anti-Malware 1.35
Database version: 1945
Windows 5.1.2600 Service Pack 3

4/7/2009 8:17:18 PM
mbam-log-2009-04-07 (20-17-18).txt

Scan type: Quick Scan
Objects scanned: 80317
Time elapsed: 4 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\xfvb.vli (Trojan.Daonol) -> Quarantined and deleted successfully.

#6 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:33 AM

Posted 07 April 2009 - 10:25 PM

Log on as an administrator, go Start > Run and type: "cmd". In the window that appears type: "netsh winsock reset". When the program is finished, you will receive the message: "Successfully reset the Winsock Catalog. You must restart the machine in order to complete the reset." Close the command box and reboot your computer.

Go Start > Run > type: "cmd" In the window that appears type: "ipconfig /flushdns". Close the command box.

Go Start > Control Panel > Network Connections. Right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties. Double-click on the Internet Protocol (TCP/IP) item. Select the radio button that says "Obtain DNS servers automatically". Reboot.

Warning: Some Internet Service Providers need specific DNS settings. You need to make sure that you know if such DNS settings are required before you make this change.

Then see if Malwarebytes will update.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 pizzaandbeer

pizzaandbeer
  • Topic Starter

  • Members
  • 36 posts
  • OFFLINE
  •  
  • Local time:03:33 PM

Posted 07 April 2009 - 10:28 PM

Things seem to be back to normal.

#8 pizzaandbeer

pizzaandbeer
  • Topic Starter

  • Members
  • 36 posts
  • OFFLINE
  •  
  • Local time:03:33 PM

Posted 07 April 2009 - 10:32 PM

Our replies got crossed - I have not yet completed your instructions posted at 8:25.

#9 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:33 AM

Posted 07 April 2009 - 10:35 PM

Okay, skip the instructions in my post #6.

Will Malwarebytes now update from with the program? If so, run another quick scan in Normal Mode and post the new log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 pizzaandbeer

pizzaandbeer
  • Topic Starter

  • Members
  • 36 posts
  • OFFLINE
  •  
  • Local time:03:33 PM

Posted 07 April 2009 - 11:28 PM

Malwarebytes' Anti-Malware 1.36
Database version: 1950
Windows 5.1.2600 Service Pack 3

4/7/2009 9:23:20 PM
mbam-log-2009-04-07 (21-23-20).txt

Scan type: Quick Scan
Objects scanned: 80560
Time elapsed: 3 minute(s), 58 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#11 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:33 AM

Posted 07 April 2009 - 11:36 PM

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#12 pizzaandbeer

pizzaandbeer
  • Topic Starter

  • Members
  • 36 posts
  • OFFLINE
  •  
  • Local time:03:33 PM

Posted 08 April 2009 - 07:58 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/07/2009 at 11:47 PM

Application Version : 4.26.1000

Core Rules Database Version : 3834
Trace Rules Database Version: 1790

Scan type : Quick Scan
Total Scan Time : 01:10:24

Memory items scanned : 265
Memory threats detected : 0
Registry items scanned : 533
Registry threats detected : 7
File items scanned : 27475
File threats detected : 1

Trojan.DNSChanger-Codec
HKU\S-1-5-21-1942469672-1621124467-955298129-1006\Software\uninstall

Rogue.Component/Trace
HKLM\Software\Microsoft\DC19ABEA
HKLM\Software\Microsoft\DC19ABEA#dc19abea
HKLM\Software\Microsoft\DC19ABEA#Version
HKLM\Software\Microsoft\DC19ABEA#dc19066a
HKLM\Software\Microsoft\DC19ABEA#dc196f8f
HKU\S-1-5-21-1942469672-1621124467-955298129-1006\Software\Microsoft\FIAS4018

Trojan.Fake-Alert/Trace
C:\Documents and Settings\Heather Ross\Local Settings\Temporary Internet Files\fbk.sts

#13 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:33 AM

Posted 08 April 2009 - 04:27 PM

If you’re clean, you should create a new Restore Point to prevent possible re-infection from an old one.

Go Start > Programs > Accessories > System Tools and click System Restore. Choose the radio button marked Create a Restore Point on the first screen then click Next. Give the Restore Point a name and then click Create. Then use Disk Cleanup to remove all but the most recently created Restore Point. Go Start > Run and type: "Cleanmgr" (without the quotes). Click Ok > More Options tab > Clean Up in the System Restore section to remove all previous restore points except the newly created one.

Also, go Start > Control Panel and double-click Add or Remove Programs. Post back and report any Java entries that you have.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#14 pizzaandbeer

pizzaandbeer
  • Topic Starter

  • Members
  • 36 posts
  • OFFLINE
  •  
  • Local time:03:33 PM

Posted 08 April 2009 - 08:59 PM

I have:

J2SE Runtime Environment 5.0 Update 6

#15 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:33 AM

Posted 08 April 2009 - 09:03 PM

That is out-of-date. You should remove it and get the latest from here:

http://www.java.com/getjava/
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users