Several task bar balloon pop ups claiming McAfee A/V is turned off & the computer is not fully protected.
McAfee update fails.
McAfee security console shows different issues depending on when I open it, but after the computer has been up for a while the only issue shown is that the detection signature file is between 8 and 29 days old.
Cannot update MBAM database.
Cannot run SDFix.
Web browser redirection (IE7 and Firefox 3.0.8)
bleepingcomputer site won't load at all.
Sometimes Firefox closes with a "Sorry Firefox has detected a problem and has to shut down ... Do you want to report the problem to Microsoft" window.
OS - Windowns XP Media Center Edition Version 2002 SP3
What has been done:
Since the problems first started, more than one person has tried various things to get rid of this problem, including running some tools (SDFix and MBAM) that I have used before to successfully remove malware infections.
Spybot on 4/5 found and supposedly cleaned Virtumonde and Waledac.cn.
MBAM on 3/31 found no problems, but an earlier scan found at least one problem, however details have been lost.
We were able to install a recent version - 1.35 - but we cannot get any updates.
Last update database version 1904 from 3/26/2009.
MBAM Check for updates problem details:
Click on the "Check for Updates" and the status window opens and appears to be connecting to malwarebytes.org, but then the Microsoft "Sorry ... need to close" window pops up.
Eventually MBAM update claims I have the latest database version, which I know is not true.
HijackThis run on 4/1. Log is available. I was told "it removed a couple of things" but I don't have the specifics unless they are in the log.
SDFix will not run. I have tried all the issue fixes I found on the SDFix instruction page. After I start it, nothing happens for a few seconds and then the "You are running in safe mode" window pops up.