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Spyware Issue


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#1 sigepshawn

sigepshawn

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Posted 06 April 2009 - 07:36 PM

The Google search results will not work. Instead, I get other sites that have nothing to do with my search. I am running ad aware and Symantec Endpoint.


DDS (Ver_09-03-16.01) - NTFSx86
Run by Shawn at 20:29:37.93 on Mon 04/06/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1014.418 [GMT -4:00]

AV: Symantec Endpoint Protection *On-access scanning enabled* (Updated)
FW: Symantec Endpoint Protection *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Acer\Acer VCM\RS_Service.exe
C:\Program Files\Sling Media\SlingAgent\SlingAgentService.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\LAUNCH~1\LManager.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\system32\igfxext.exe
C:\DOCUME~1\Shawn\LOCALS~1\Temp\RtkBtMnt.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\SymCorpUI.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Symantec\LiveUpdate\luall.exe
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
C:\Program Files\Symantec\LiveUpdate\LuCallbackProxy.exe
C:\Program Files\Symantec\LiveUpdate\LuCallbackProxy.exe
C:\Program Files\Carbonite\CarbonitePreinstaller.exe
C:\Documents and Settings\Shawn\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=0&o=xph&d=0309&m=aspire_one
mDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=0&o=xph&d=0309&m=aspire_one
mStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=0&o=xph&d=0309&m=aspire_one
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [cdloader] "c:\documents and settings\shawn\application data\mjusbsp\cdloader2.exe" MAGICJACK
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [AzMixerSel] c:\program files\realtek\audio\drivers\AzMixerSel.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [LManager] c:\progra~1\launch~1\LManager.exe
mRun: [CarboniteSetupLite] "c:\program files\carbonite\CarbonitePreinstaller.exe" /preinstalled
mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [MSPY2002] c:\windows\system32\ime\pintlgnt\ImScInst.exe /SYNC
mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC
mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName
mRun: [PLFSetL] c:\windows\PLFSetL.exe
mRun: [snp2uvc] rundll32.exe c:\windows\system32\csnp2uvc.dll,ResetCIDS
mRun: [NotificationCenterLauncher] c:\program files\acer\acer erecovery management\NotificationLauncher.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {56393399-041A-4650-94C7-13DFCB1F4665} - hxxp://www.ca.com/US/securityadvisor/pestscan/pestscan.cab
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1237593205953
DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} - hxxp://www.ca.com/us/securityadvisor/virusinfo/webscan.cab
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/ractrl.cab?lmi=100
TCP: NameServer = 85.255.112.106,85.255.112.128
TCP: {EF388203-2F17-4A4C-AED7-BEC5ACDB6F25} = 85.255.112.106,85.255.112.128
TCP: {FEAF79DC-613D-4BD2-A7DF-EA297F675C5C} = 85.255.112.106,85.255.112.128
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\acer\acer vcm\Skype4COM.dll
Notify: igfxcui - igfxdev.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\shawn\applic~1\mozilla\firefox\profiles\vtec7o2z.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-4-5 64160]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2008-2-1 108392]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2008-2-1 108392]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-3-9 951632]
R2 RS_Service;Raw Socket Service;c:\program files\acer\acer vcm\RS_Service.exe [2009-1-16 237568]
R2 SlingAgentService;SlingAgentService;c:\program files\sling media\slingagent\SlingAgentService.exe [2009-3-10 93960]
R2 Symantec AntiVirus;Symantec Endpoint Protection;c:\program files\symantec\symantec endpoint protection\Rtvscan.exe [2008-5-9 2240944]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-3-20 101936]
R3 L1e;Miniport Driver for Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller;c:\windows\system32\drivers\l1e51x86.sys [2009-1-16 38400]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090406.003\NAVENG.SYS [2009-4-6 89104]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090406.003\NAVEX15.SYS [2009-4-6 876144]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2007-5-29 23888]
S3 RSUSBSTOR;RTS5121.Sys Realtek USB Card Reader;c:\windows\system32\drivers\rts5121.sys --> c:\windows\system32\drivers\RTS5121.sys [?]
S3 Rts516xIR;Realtek IR Driver;c:\windows\system32\drivers\rts516xir.sys --> c:\windows\system32\drivers\Rts516xIR.sys [?]

=============== Created Last 30 ================

2009-04-05 21:56 15,688 a------- c:\windows\system32\lsdelete.exe
2009-04-05 21:28 64,160 a------- c:\windows\system32\drivers\Lbd.sys
2009-04-05 21:28 <DIR> -cd-h--- c:\docume~1\alluse~1\applic~1\{7972B2E5-3E09-4E5E-81B7-FE5819D6772F}
2009-04-05 21:28 <DIR> --d----- c:\program files\Lavasoft
2009-04-05 20:00 <DIR> --d----- c:\program files\Spyware Terminator
2009-04-05 09:28 <DIR> --d----- c:\docume~1\shawn\applic~1\mjusbsp
2009-04-05 09:28 57,600 ac------ c:\windows\system32\dllcache\redbook.sys
2009-04-05 09:28 57,600 a------- c:\windows\system32\drivers\redbook.sys
2009-04-05 09:28 10,368 ac------ c:\windows\system32\dllcache\hidusb.sys
2009-04-05 09:28 10,368 a------- c:\windows\system32\drivers\hidusb.sys
2009-04-05 09:28 60,032 ac------ c:\windows\system32\dllcache\usbaudio.sys
2009-04-05 09:28 60,032 a------- c:\windows\system32\drivers\USBAUDIO.sys
2009-03-30 21:51 379 ---shr-- C:\autorun.inf
2009-03-27 15:10 <DIR> --d----- c:\windows\pss
2009-03-22 16:27 <DIR> --d----- c:\documents and settings\shawn\Tracing
2009-03-22 15:46 <DIR> --d-h--- c:\program files\MicS
2009-03-21 07:23 <DIR> --d----- c:\windows\system32\LogFiles
2009-03-21 00:15 376 a------- c:\windows\ODBC.INI
2009-03-21 00:15 28,040 a------- c:\windows\system32\mdimon.dll
2009-03-21 00:13 <DIR> --d----- c:\program files\Sling Media
2009-03-21 00:13 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Sling Media
2009-03-21 00:11 <DIR> --d----- c:\windows\Downloaded Installations
2009-03-21 00:01 <DIR> --d----- c:\program files\common files\L&H
2009-03-20 23:26 <DIR> --d----- c:\program files\Microsoft ActiveSync
2009-03-20 22:23 <DIR> --d----- c:\windows\SHELLNEW
2009-03-20 22:02 <DIR> --d----- c:\docume~1\shawn\applic~1\eSobi
2009-03-20 21:59 91,520 a------- c:\windows\system32\drivers\SysPlant.sys
2009-03-20 21:59 60,800 a------- c:\windows\system32\S32EVNT1.DLL
2009-03-20 21:59 123,952 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-03-20 21:59 10,563 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-03-20 21:59 805 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-03-20 21:47 1,060,864 a------- c:\windows\system32\MFC71.DLL
2009-03-20 21:47 503,808 a------- c:\windows\system32\MSVCP71.DLL
2009-03-20 21:47 348,160 a------- c:\windows\system32\MSVCR71.DLL
2009-03-20 21:33 <DIR> --d----- c:\program files\Symantec
2009-03-20 21:33 <DIR> --d----- c:\program files\common files\Symantec Shared
2009-03-20 21:33 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Symantec
2009-03-20 20:16 <DIR> --d----- c:\windows\system32\XPSViewer
2009-03-20 20:16 597,504 -c------ c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2009-03-20 20:16 89,088 -c------ c:\windows\system32\dllcache\filterpipelineprintproc.dll
2009-03-20 20:16 117,760 -------- c:\windows\system32\prntvpt.dll
2009-03-20 20:16 1,676,288 -c------ c:\windows\system32\dllcache\xpssvcs.dll
2009-03-20 20:16 575,488 -c------ c:\windows\system32\dllcache\xpsshhdr.dll
2009-03-20 20:16 <DIR> --d----- C:\985d2d99062e68aacf
2009-03-20 20:16 1,676,288 -------- c:\windows\system32\xpssvcs.dll
2009-03-20 20:16 575,488 -------- c:\windows\system32\xpsshhdr.dll
2009-03-20 20:11 459,264 -c------ c:\windows\system32\dllcache\msfeeds.dll
2009-03-20 20:11 52,224 -c------ c:\windows\system32\dllcache\msfeedsbs.dll
2009-03-20 20:11 267,776 -c------ c:\windows\system32\dllcache\iertutil.dll
2009-03-20 20:11 383,488 -c------ c:\windows\system32\dllcache\ieapfltr.dll
2009-03-20 20:11 63,488 -c------ c:\windows\system32\dllcache\icardie.dll
2009-03-20 20:11 13,824 -c------ c:\windows\system32\dllcache\ieudinit.exe
2009-03-20 20:10 2,455,488 -c------ c:\windows\system32\dllcache\ieapfltr.dat
2009-03-20 20:10 991,232 -c------ c:\windows\system32\dllcache\ieframe.dll.mui
2009-03-20 20:10 6,066,688 -c------ c:\windows\system32\dllcache\ieframe.dll
2009-03-20 19:55 <DIR> --d----- c:\windows\system32\PreInstall
2009-03-20 19:53 268,648 a------- c:\windows\system32\mucltui.dll
2009-03-20 19:53 27,496 a------- c:\windows\system32\mucltui.dll.mui
2009-03-20 19:52 <DIR> --d----- c:\windows\system32\SoftwareDistribution
2009-03-20 19:18 26,368 ac------ c:\windows\system32\dllcache\usbstor.sys
2009-03-20 11:20 <DIR> --d----- c:\documents and settings\Shawn
2009-03-20 11:20 <DIR> --d----- c:\docume~1\shawn\applic~1\Acer
2009-03-20 11:15 8,192 a------- c:\windows\REGLOCS.OLD

==================== Find3M ====================

2009-03-21 09:09 76,487 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-03-13 18:01 149,768 a------- c:\windows\system32\drivers\WpsHelper.sys
2009-02-15 08:31 2,001 a------- c:\windows\CLEANUP.CMD
2009-02-09 07:13 1,846,784 a------- c:\windows\system32\win32k.sys
2009-01-16 19:32 21,640 a------- c:\windows\system32\emptyregdb.dat
2009-01-07 19:56 2,437,120 a------- c:\windows\system32\acer.scr

============= FINISH: 20:30:38.32 ===============

Attached Files



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#2 KoanYorel

KoanYorel

    Bleepin' Conundrum


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Posted 18 April 2009 - 12:22 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

KoanYorel

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Posted 22 April 2009 - 01:08 PM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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