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Something is preventing me from installing NOD32


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2 replies to this topic

#1 jennigiki

jennigiki

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Posted 06 April 2009 - 02:38 PM

Hello:

I'm deploying NOD32 across my enterprise and one user is being kept from completing the install. The system is saying that it cannot start the ekrn.exe service. All signs point to infection. I've run various cleaners but it has not solved the original problem.

Here's my DDS log:

DDS (Ver_09-03-16.01) - NTFSx86
Run by Administrator at 3:34:06.31 on Mon 04/06/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_12
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3071.2529 [GMT -4:00]

AV: AVG Anti-Virus *On-access scanning disabled* (Outdated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
c:\Program Files\Hewlett-Packard\Drive Encryption\HpFkCrypt.exe
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\WgaTray.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Automated QA\TestComplete 5\Bin\tcrea.exe
C:\Program Files\VMware\VMware Workstation\vmware-tray.exe
C:\Program Files\VMware\VMware Workstation\hqtray.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\iPlanet\Servers\bin\https\bin\ns-httpd.exe
C:\iPlanet\Servers\bin\https\bin\httpd.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\WINDOWS\system32\nvsvc32.exe
F:\app\ahsanm\product\11.1.0\client_1\bin\omtsreco.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\iPlanet\Servers\bin\slapd\server\ns-slapd.exe
C:\Program Files\Automated QA\TestComplete 5\Bin\TestCompleteService5.exe
C:\iPlanet\Servers\bin\slapd\server\slapd.exe
C:\Program Files\Common Files\VMware\VMware Virtual Image Editing\vmount2.exe
C:\WINDOWS\system32\vmnat.exe
C:\WINDOWS\system32\mqsvc.exe
C:\Program Files\VMware\VMware Workstation\vmware-authd.exe
C:\WINDOWS\system32\vmnetdhcp.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\Documents and Settings\Administrator\Desktop\dds(2).scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.0.926.3450\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
uRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [MsmqIntCert] regsvr32 /s mqrt.dll
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [MSPY2002] c:\windows\system32\ime\pintlgnt\ImScInst.exe /SYNC
mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC
mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName
mRun: [TC5RemoteAgent] "c:\program files\automated qa\testcomplete 5\bin\tcrea.exe" /silent
mRun: [vmware-tray] c:\program files\vmware\vmware workstation\vmware-tray.exe
mRun: [VMware hqtray] "c:\program files\vmware\vmware workstation\hqtray.exe"
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Send to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} - hxxp://www.eset.eu/buxus/docs/OnlineScanner.cab
DPF: {82774781-8F4E-11D1-AB1C-0000F8773BF0} - hxxps://transfers.ds.microsoft.com/FTM/TransferSource/grTransferCtrl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: DeviceNP - DeviceNP.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
LSA: Authentication Packages = msv1_0 relog_ap
LSA: Notification Packages = SbHpNp scecli

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\admini~1\applic~1\mozilla\firefox\profiles\wz0l5pua.default\

============= SERVICES / DRIVERS ===============

R0 SafeBoot;SafeBoot;c:\windows\system32\drivers\SafeBoot.sys [2007-4-26 100095]
R0 SbAlg;SbAlg;c:\windows\system32\drivers\SbAlg.sys [2006-10-9 44720]
R0 SbFsLock;SbFsLock;c:\windows\system32\drivers\SbFsLock.sys [2007-3-29 13696]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-12-19 97928]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-12-19 26824]
R1 RCFOX;SonicWALL IPsec Driver;c:\windows\system32\drivers\RCFOX.SYS [2008-6-4 101528]
R1 RsvLock;RsvLock;c:\windows\system32\drivers\rsvlock.sys [2007-4-26 5808]
R1 tdisp.sys;tdisp.sys;c:\windows\system32\tdisp.sys [2009-4-5 15872]
R1 VBoxDrv;VirtualBox Service;c:\windows\system32\drivers\VBoxDrv.sys [2008-12-1 93776]
R1 VBoxUSBMon;VirtualBox USB Monitor Driver;c:\windows\system32\drivers\VBoxUSBMon.sys [2008-12-1 41744]
R2 admin51-serv;iPlanet Administration Server 5.1;c:\iplanet\servers\bin\https\bin\ns-httpd.exe [2008-6-11 36864]
R2 HpFkCryptService;Drive Encryption Service;c:\program files\hewlett-packard\drive encryption\HpFkCrypt.exe [2007-4-27 221184]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2008-12-20 179856]
R2 slapd-PQAAM;iPlanet Directory Server 5 (PQAAM);c:\iplanet\servers\bin\slapd\server\ns-slapd.exe [2008-6-11 20480]
R2 TestComplete 5 Service;TestComplete 5 Service;c:\program files\automated qa\testcomplete 5\bin\TestCompleteService5.exe [2007-2-9 132576]
R3 cxru0wdm;CardMan 5x25;c:\windows\system32\drivers\cxru0wdm.sys [2008-10-24 221568]
R3 dfmirage;dfmirage;c:\windows\system32\drivers\dfmirage.sys [2005-11-25 31896]
R3 IFXTPM;IFXTPM;c:\windows\system32\drivers\ifxtpm.sys [2007-1-23 36608]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2008-12-20 15504]
R3 rcvpn;SonicWALL VPN Adapter;c:\windows\system32\drivers\rcvpn.sys [2008-6-4 24876]
R3 rismc32;RICOH Smart Card Reader;c:\windows\system32\drivers\rismc32.sys [2008-1-28 47616]
R3 VBoxTAP;VirtualBox TAP Adapter;c:\windows\system32\drivers\VBoxTAP.sys [2008-12-1 47184]
S2 ekrn;Eset Service;c:\program files\eset\eset nod32 antivirus\ekrn.exe [2008-10-24 468224]
S3 DAMDrv;DAMDrv;c:\windows\system32\drivers\DAMDrv.sys [2007-4-23 30008]
S3 GEMPC430;GEMPLUS GemPC430 USB Smart Card Reader;c:\windows\system32\drivers\grclass.sys [2009-4-1 82304]
S4 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe --> c:\progra~1\avg\avg8\avgwdsvc.exe [?]
S4 FLCDLOCK;HP ProtectTools Device Locking / Auditing;c:\windows\system32\flcdlock.exe [2007-4-30 172131]
S4 OcHealthMon;Windows Live OneCare Health Monitor;"c:\program files\microsoft windows onecare live\ochealthmon.exe" --> c:\program files\microsoft windows onecare live\OcHealthMon.exe [?]

=============== Created Last 30 ================

2009-04-06 03:19 <DIR> --d----- c:\windows\LastGood.Tmp
2009-04-06 02:54 <DIR> -cd----- C:\ComboFix
2009-04-06 02:03 <DIR> --d----- c:\program files\EsetOnlineScanner
2009-04-06 01:47 <DIR> --d----- c:\docume~1\admini~1\applic~1\Malwarebytes
2009-04-06 01:41 <DIR> -cd----- C:\WINSSLog
2009-04-06 00:36 <DIR> --d----- C:\ESET NOD32 Anti-Virus Installer 32-bit
2009-04-06 00:32 <DIR> --d----- c:\program files\ESET
2009-04-05 07:35 15,872 a------- c:\windows\system32\tdisp.sys
2009-04-01 06:41 82,304 a------- c:\windows\system32\drivers\grclass.sys
2009-04-01 06:41 82,304 a------- c:\windows\system32\dllcache\grclass.sys
2009-03-20 05:14 <DIR> -cd----- C:\new

==================== Find3M ====================

2009-03-26 16:49 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-03-26 16:49 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-02-24 10:34 410,984 a------- c:\windows\system32\deploytk.dll
2009-02-09 07:13 1,846,784 a------- c:\windows\system32\win32k.sys
2009-02-09 07:13 1,846,784 -------- c:\windows\system32\dllcache\win32k.sys
2009-01-16 22:35 3,594,752 -------- c:\windows\system32\dllcache\mshtml.dll
2009-01-10 12:57 90,112 -------- c:\windows\system32\ciuytr1.dll
2008-06-06 12:11 32 a------- c:\docume~1\alluse~1\applic~1\ezsid.dat
2010-01-01 16:47 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012010010120100102\index.dat

============= FINISH: 3:34:33.25 ===============


I suspect the files labeled *sid*.* but am hesitant to remove them blindly. Please help.

Thank you,
Jenni K.

Attached Files


Edited by jennigiki, 07 April 2009 - 08:25 AM.


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#2 KoanYorel

KoanYorel

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Posted 18 April 2009 - 12:11 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

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Posted 22 April 2009 - 12:41 PM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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