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IE wont open web pages


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7 replies to this topic

#1 boratt1599

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Posted 06 April 2009 - 01:37 PM

I am running Win XP Home service pack 2, and I am connected to the internet via an external USB wireless adapter (2wire 802.11g). In my task panel, I am connected fine and I can even ping ip addresses from the command line. But I did notice that I can NOT ping domain names. For example, I can ping 68.180.206.184 fine (yahoo), but now www.yahoo.com or http://www.yahoo.com

When I bring up IE 7, it will say that it cant display the web page, or when I manually type in a web address it will say that the address is invalid. I have also uninstalled and reinstalled the drivers for the 2wire wireless adapter, and reset all values/defaults in IE 7. Furthermore, I noticed there was a bunch of anti-virus on this computer, and I have removed them all in hopes to just install AVG. I burned a CD with the latest version and transferred it but when trying to install, it gave the following error:

Local machine: installation failed
Installation:
Error: Action failed for registry key HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows: creating registry key....
Error 0x80070005

Im thinking an infection? Also, noticed the Windows NT above, so Im guessing this computer might have been upgraded at some point. I am using another computer to post...please help, and thanks in advance :-)

Bo

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#2 garmanma

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Posted 06 April 2009 - 08:57 PM

Furthermore, I noticed there was a bunch of anti-virus on this computer, and I have removed them all in hopes to just install AVG.


Are you sure that they were all AV programs, or were the anti-malware programs?
When you uninstall AV programs, it is normally best to use a removal tool usually available from the AV's support site
Using another computer, your can burn this to CD or download to a thumb drive
-----------------------------------------



The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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#3 boratt1599

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Posted 07 April 2009 - 09:57 AM

Are you sure that they were all AV programs, or were the anti-malware programs?
When you uninstall AV programs, it is normally best to use a removal tool usually available from the AV's support site
Using another computer, your can burn this to CD or download to a thumb drive


Thanks for helping...It was Nortons Security Suite I believe. I erased it through the Norton menu (after the problems started, because it was bogging down the computer). Via your instructions, I did find and run the "Norton removal tool 2009.0.5.26" and then rebooted. Also, I ran Malwarebytes Anti-Malware and downloaded and ran the update from the link (since the computer cant get online)...Below is the log file from Malwarebytes Anti-Malware...after these steps, I did try to connect again and was unable:


Malwarebytes' Anti-Malware 1.36
Database version: 1945
Windows 5.1.2600 Service Pack 2

4/7/2009 10:39:29 AM
mbam-log-2009-04-07 (10-39-29).txt

Scan type: Quick Scan
Objects scanned: 82746
Time elapsed: 5 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 garmanma

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Posted 07 April 2009 - 06:12 PM

Run a FULL scan
Please post the results

Download SAS like you did mbam
----------------------------


SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 boratt1599

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Posted 08 April 2009 - 01:08 PM

Ok, the first is the FULL scan from Malwarebytes, and the second is from SuperAnti... :-)

Malwarebytes' Anti-Malware 1.36
Database version: 1945
Windows 5.1.2600 Service Pack 2

4/8/2009 10:16:27 AM
mbam-log-2009-04-08 (10-16-27).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 171293
Time elapsed: 41 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)











SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/08/2009 at 01:19 PM

Application Version : 4.26.1000

Core Rules Database Version : 3834
Trace Rules Database Version: 1790

Scan type : Complete Scan
Total Scan Time : 02:43:19

Memory items scanned : 218
Memory threats detected : 0
Registry items scanned : 5825
Registry threats detected : 0
File items scanned : 83713
File threats detected : 0

#6 garmanma

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Posted 08 April 2009 - 06:49 PM

You don't appear to be infected
Have a look at this page. At the very bottom is a tutorial on how to repair your internet connection
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
Other than that all I can think of is to reset winsock settings
http://windowsxp.mvps.org/winsock.htm
You might first want to try posting in our Internet/Browser forum for more opinions
http://www.bleepingcomputer.com/forums/f/14/web-browsingemail-and-other-internet-applications/
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 boratt1599

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Posted 08 April 2009 - 08:43 PM

Cool, well thats one less thing to worry about lol. Ill work on your suggestions in the morning and post to the other section if I continue to have issues. Thanks again :-)

#8 boratt1599

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Posted 09 April 2009 - 11:06 AM

I have posted in the link you suggested after the other steps failed. Feel free to close this one if you'd like :-) And thanks again.

Bo




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