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help! explorer.exe stopped responding


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#1 jaunder

jaunder

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Posted 06 April 2009 - 12:48 PM

please help. i can't access/open windows explorer and the control panel on my laptop and my desktop is all all black. here is the report:

Product
Windows Explorer

Problem
Stopped responding and was closed

Date
4/6/2009 3:25 PM

Status
Report Sent

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: Explorer.EXE
Application Version: 6.0.6001.18164
Application Timestamp: 4907e242
Hang Signature: e10d
Hang Type: 0
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 13321
Additional Hang Signature 1: 0ebda6347629ef8e84dd0e0b7a0020f5
Additional Hang Signature 2: 156d
Additional Hang Signature 3: ae8744014dc053ed4be8a9ee7d2b7eeb
Additional Hang Signature 4: e10d
Additional Hang Signature 5: 0ebda6347629ef8e84dd0e0b7a0020f5
Additional Hang Signature 6: 156d
Additional Hang Signature 7: ae8744014dc053ed4be8a9ee7d2b7eeb


how can i solve this problem?

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