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Need some serious help


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#1 authentic cowboy

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Posted 06 April 2009 - 10:09 AM

Here's the scenario.

CD-ROM and DVD Rom is detected by the POST and BIOS, but when booted up to winxp, the cd-rom and DVD drive cannot be seen from My Computer, Device Manager, Manage Compter, etc.. it's as if the entire drive is gone. Checked, unplugged and plugged the cd-rom drive from the mobo. When booted in safe mode, the cd-rom drive still does not appear in my computer, device manager, manage computer, etc..
I have an instalation disc but am not sure how to use this to repair any issues

To make things short:

When booted in Bios Mode CD-ROM and DVD Appears
When booted Normally: CD-ROM disappears.


Any help would be appreciated. Thanks.Dave
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#2 garmanma

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Posted 06 April 2009 - 11:42 AM

You need to delete your upper/lower filters:
http://support.microsoft.com/kb/314060
Mark
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why won't my laptop work?

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#3 authentic cowboy

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Posted 06 April 2009 - 12:38 PM

I have visited Microsoft over this issue and have deleted filters, rebooted and can now see Two entries under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
but the problem remains the same If you have any further advice I will be very thankful

Edited by authentic cowboy, 06 April 2009 - 12:51 PM.


#4 authentic cowboy

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Posted 07 April 2009 - 01:12 AM

I had already used the Mr Fix it thingy but have resolved this by taking a screen shot of the registry on my working computer and editing the data into the one that is not working which has resolved the issue the offending registry had a lot of what looked like machine code in it However I did not realize this was incorrect until I delved into a working registry
So I would like to thank all those who helped me resolve this issue. you gave the confidence to do something that I would not normaly have done. It's been a good experience and will help me in my Comptia course
thanks agian Dave
ps got brownie points from the wife( she thought trip to computer shop)

#5 garmanma

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Posted 07 April 2009 - 05:53 PM

Way to go
Glad you got it running
Mark
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Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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