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Need help removing Win32.TrojanSpy, Win32.WormLovGate, & Win32.TrojanD\.\ader.NewMedia


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7 replies to this topic

#1 Daddy?!

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Posted 05 April 2009 - 08:36 PM

Mates,

I have spent the entire day trying to rid my system (Windows XP Home Version 2002 SP3) of this Win32.TrojanSpy, Win32.WormLovGate, & Win32.TrojanD\.\ader.NewMedia problem. I was alerted to these problems through scanning with AdAware Anniversary Edition after becoming so frustrated with my ridiculously slow internet connection (cable from Comcast). I can't seem to get rid of them and my cable internet speed is at about dial-up speed when testing it through CNET and Toast.net. Very frustrating, indeed. My attempts to remove the culprits have consisted of scanning by using:

(In order of scans):

AdAware Anniversary Edition (found the above mentioned culprits & claimed to have successfully removed them)
ATF Cleaner
Malwarebytes' Anti-Malware (found nothing)
SUPERAntiSpyware (found nothing)
SmitfraudFix (I used 'Search' in normal mode, then I used 'Clean' in safe mode - found nothing)
AdAware Anniversary Edition (scanned once again & in safe mode this time - it still found all of the above malware, trojans, etc., of which I selected it to remove)

Internet connection is still super slow.


It may be helpful to note that after performing these scans, I would select 'Turn Off' the computer (not 'Restart'), but the computer would simply reboot...I found that strange.

Any suggestions?

Thank you.

Daddy?!

Edited by The weatherman, 05 April 2009 - 08:41 PM.
Moved to a more appropriate forum. TW


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#2 quietman7

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Posted 06 April 2009 - 11:37 AM

Did AdAware provide a specific file name associated with this malware threat(s) and if so, where is it located (full file path) at on your system?

Please post the results of your MBAM scan for review (even if nothing was found).

To retrieve the MBAM scan log information, launch MBAB.
  • Click the Logs Tab at the top.
    • The log will be named by the date of scan in the following format: mbam-log-date(time).txt
      -- If you have previously used MBAM, there may be several logs showing in the list.
  • Click on the log name to highlight it.
  • Go to the bottom and click on Open.
  • The log should automatically open in notepad as a text file.
  • Go to Edit and choose Select all.
  • Go back to Edit and choose Copy or right-click on the highlighted text and choose copy from there.
  • Come back to this thread, click Add Reply, then right-click and choose Paste.
  • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.

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#3 Daddy?!

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Posted 06 April 2009 - 07:24 PM

I don't recall AdAware providing a specific file name associated with this malware threat(s).


That said, below is my latest MBAM log info:



Malwarebytes' Anti-Malware 1.36
Database version: 1945
Windows 5.1.2600 Service Pack 3

4/6/2009 6:59:13 PM
mbam-log-2009-04-06 (18-59-13).txt

Scan type: Quick Scan
Objects scanned: 105650
Time elapsed: 22 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 quietman7

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Posted 07 April 2009 - 08:56 AM

Looks like you updated to the new version of MBAM, performed a scan and nothing more was found.

Lets do another scan to see if we find anything else that MBAM may have missed.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
alternate download link

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you cannot boot into safe mode, then perform your scans in normal mode.
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#5 Daddy?!

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Posted 08 April 2009 - 05:00 AM

OK, after a long 7+ hour scan in Safe Mode, here are the results:


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/08/2009 at 00:53 AM

Application Version : 4.26.1000

Core Rules Database Version : 3833
Trace Rules Database Version: 1789

Scan type : Complete Scan
Total Scan Time : 07:07:51

Memory items scanned : 218
Memory threats detected : 0
Registry items scanned : 6988
Registry threats detected : 0
File items scanned : 128532
File threats detected : 0

#6 quietman7

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Posted 08 April 2009 - 10:33 AM

How is your computer running now? Are there any more reports/signs of infection?
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#7 Daddy?!

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Posted 08 April 2009 - 06:03 PM

No scanned signs of infection, but it is still totally dragging when e-mail comes into Outlook, or when I go to pages - even pages that I commonly go to that I know are in the temporary internet files folder.

I also did some speed tests:

Toast.net = 313.2 kbps D/L
CNET = 98.1 kbps D/L

Should I throw the PC in the trash? :thumbsup:

I have a laptop also on the router that gets speeds around 5400 kbps D/L, so I believe it is the desktop machine that is the problem.

Thoughts...options?

#8 quietman7

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Posted 09 April 2009 - 08:25 AM

Browser issues as you describe are not uncommon. If you're not finding any malware, please refer to and try some of the suggestions provided in Slow Computer/Browser? Check here first; it may not be malware.
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