I'm having a problem with a nasty malware virus and I don't know what to do about it. I am running Windows XP on an old Dell laptop.
I've been running AVG's free anti-virus software for the last few months and it recently has started picking up something it identifies as Win32/Cryptor. AVG can't seem to fix the problem, so I went to Trend Micro's House Call. I've run about five of those now in the last two days, and it keeps coming up clean.
Meanwhile, I downloaded LavaSoft's Ad-Aware, and I keep getting a message balloon, immediately at start up and every few minutes afterward:
Ad Watch Live! detected that malicious process is running and started scan in background mode. You will be able to clean infection safely after scan has finished.
Once Ad-Aware finished scanning, it shows me the results and I do the recommended action to fix the problem, which it identifies as Win32 Trojan Olimark. Immediately after this, the balloon appears again, and the process starts all over. When it restarts, it will shut down something else that I have open, like AVG or a Firefox window.
I see that other people have had a similar problem, but the explanations of how to fix the problem are very confusing and may not apply to my exact problem. I need someone very patient to help me through this; I'm not a computer expert by any stretch of the imagination. Thank you!
Edited by KoanYorel, 05 April 2009 - 03:31 PM.
Moved from Windows XP Home and Professional