Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

*MOVED* IE shutting Down


  • Please log in to reply
12 replies to this topic

#1 j_platinumplus

j_platinumplus

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:02:20 AM

Posted 05 April 2009 - 12:55 PM

My sister's computer has been hijacked I believe. She hasn't been running an AntiVirus AT ALL! (Yes I know)
However, when I was called in she had a rogue program running (System Security - I believe). Long story short, I can't find the program at all on hard drive. Also anytime you go to search on IE it shuts down completely. Also I cannot install any program which involves antivirus, spyware removal, etc. If I even click on a link, IE shuts down.

I have ran Advanced SystemCare, Spybot, Adaware, CCleaner, and defragment on HD. All Microsoft downloads are up to date as well. Also have HiJack this log and have ran Dr Watson. Dr Watson is showing error in Internet Explorer Application (no suprise there).

One of my main problems is that I cannot view any site or link that has Malware Bytes download. I think that I need to run this program to completely remove rogue program. Also I cannot install AVG either. IE shuts down completely. I have downloaded IE8 in hopes that would fix it but doesn't. I have also tried downloading setup files from another computer and installing them from a jump drive to no avail. Installer shuts down also with no error message.

Any help would be greatly appreciated!

BC AdBot (Login to Remove)

 


#2 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:02:20 AM

Posted 05 April 2009 - 08:26 PM

Do you have access to another computer w/CD burner or a thumb drive?
You can download Mbam to one of those then transfer to the infected machine


If mbam won't install

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#3 burn1337

burn1337

  • Banned
  • 311 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:20 PM

Posted 05 April 2009 - 09:44 PM

Try using the windows task manager, to stop any non-windows processes, then try installing your AV/AS, or try installing it in safe mode... Also you could also try using a live linux cd, get Avast for Linux... Unpack the tar ball "tar -zxvf avast4workstation.Ver#.tar.gz" then "cd avast4workstation/bin" "./avastgui"... Update if you want, then scan...

#4 harrythook

harrythook


  • Security Colleague
  • 4,152 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Philadelphia
  • Local time:01:20 AM

Posted 06 April 2009 - 03:48 PM

I see a couple of things in your log that was posted earlier, that may cause some concern.
Do you know who downloaded and installed this: "Advanced SystemCare 3"
This is a baddie: "C:\WINDOWS\system32\mukmil.dll"

At this point, you may want to try to clear the hosts file on that machine and see if you can download MBAM as suggested earlier. Information can be found here:
http://www.bleepingcomputer.com/tutorials/hosts-files-explained/

Veni Vidi Vici
THE FIGHT AGAINST MALWARE

Become a BleepingComputer fan: Facebook

#5 j_platinumplus

j_platinumplus
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:02:20 AM

Posted 06 April 2009 - 06:38 PM

Thanks again for all of the help!

I did a scan in safe mode with SuperAntiSpyware and Dr Web - CureIt and found 10 infections (combo of trojans and worms)

Renamed MB AntiMalware and FINALLY was able to install it! Preforming scan now and I'll post updates when finished. Haven't tried the AVG yet - was so excited MBAB installed!!

How do I shut down all non-windows processes?

I downloaded Advanced SystemCare and installed it (from cnetdownloads.com) Is it bad? Do I need to uninstall it?

#6 j_platinumplus

j_platinumplus
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:02:20 AM

Posted 06 April 2009 - 08:46 PM

Okay, Here are the results from the scan:

Malwarebytes' Anti-Malware 1.35
Database version: 1904
Windows 5.1.2600 Service Pack 3

4/6/2009 9:35:44 PM
mbam-log-2009-04-06 (21-35-44).txt

Scan type: Full Scan (C:\|)
Objects scanned: 390640
Time elapsed: 1 hour(s), 49 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP8\A0005649.sys (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP9\A0007794.sys (Rootkit.Agent) -> Quarantined and deleted successfully.

#7 DaChew

DaChew

    Visiting Alien


  • BC Advisor
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:02:20 AM

Posted 07 April 2009 - 09:27 AM

Please update MBAM and run a quick scan
Chewy

No. Try not. Do... or do not. There is no try.

#8 j_platinumplus

j_platinumplus
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:02:20 AM

Posted 07 April 2009 - 04:06 PM

okay, here's the new scan:


Malwarebytes' Anti-Malware 1.36
Database version: 1948
Windows 5.1.2600 Service Pack 3

4/7/2009 5:06:10 PM
mbam-log-2009-04-07 (17-06-10).txt

Scan type: Quick Scan
Objects scanned: 74010
Time elapsed: 6 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1428a472-5260-404e-9977-7ecdf1daf936} (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{1428a472-5260-404e-9977-7ecdf1daf936} (Adware.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#9 DaChew

DaChew

    Visiting Alien


  • BC Advisor
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:02:20 AM

Posted 07 April 2009 - 08:22 PM

Please download and run Processexplorer

http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx

Under file and save as, create a log and post here
Chewy

No. Try not. Do... or do not. There is no try.

#10 j_platinumplus

j_platinumplus
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:02:20 AM

Posted 08 April 2009 - 08:58 AM

Process report scan:

Process PID CPU Description Company Name
System Idle Process 0 75.00
Interrupts n/a Hardware Interrupts
DPCs n/a 1.52 Deferred Procedure Calls
System 4 0.76
smss.exe 572 Windows NT Session Manager Microsoft Corporation
csrss.exe 620 Client Server Runtime Process Microsoft Corporation
winlogon.exe 644 Windows NT Logon Application Microsoft Corporation
services.exe 688 0.76 Services and Controller app Microsoft Corporation
svchost.exe 888 Generic Host Process for Win32 Services Microsoft Corporation
Lime.exe 1016 Philips Device Plug-in Koninklijke Philips Electronics N.V.
rapimgr.exe 2068 ActiveSync RAPI Manager Microsoft Corporation
unsecapp.exe 3232 WMI Microsoft Corporation
wmiprvse.exe 3376 WMI Microsoft Corporation
svchost.exe 976 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1072 Generic Host Process for Win32 Services Microsoft Corporation
wuauclt.exe 3932 Windows Update Automatic Updates Microsoft Corporation
wuauclt.exe 1664 Windows Update Automatic Updates Microsoft Corporation
svchost.exe 1196 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1272 Generic Host Process for Win32 Services Microsoft Corporation
AAWService.exe 1312 15.15 Ad-Aware Service Application Lavasoft
LEXBCES.EXE 1456 LexBce Service Lexmark International, Inc.
LEXPPS.EXE 1560 LEXPPS.EXE Lexmark International, Inc.
spoolsv.exe 1496 Spooler SubSystem App Microsoft Corporation
avgwdsvc.exe 764 AVG Watchdog Service AVG Technologies CZ, s.r.o.
avgrsx.exe 2264 4.55 AVG Resident Shield Service AVG Technologies CZ, s.r.o.
avgnsx.exe 3416 AVG Network scanner Service AVG Technologies CZ, s.r.o.
jqs.exe 1124 Java™ Quick Starter Service Sun Microsystems, Inc.
MDM.EXE 1404 Machine Debug Manager Microsoft Corporation
svchost.exe 1704 Generic Host Process for Win32 Services Microsoft Corporation
TomTomHOMEService.exe 1820 Windows Service for TomTom HOME TomTom
wdfmgr.exe 1916 Windows User Mode Driver Manager Microsoft Corporation
alg.exe 3468 Application Layer Gateway Service Microsoft Corporation
lsass.exe 700 LSA Shell (Export Version) Microsoft Corporation
explorer.exe 1876 Windows Explorer Microsoft Corporation
jusched.exe 1996 Java™ Platform SE binary Sun Microsystems, Inc.
stsystra.exe 2016 Sigmatel Audio system tray application SigmaTel, Inc.
DeviceManager.exe 2044 DeviceManager MFC Application Koninklijke Philips Electronics N.V.
lxczbmgr.exe 144 Lexmark 1200 Series Button Manager Lexmark International, Inc.
lxczbmon.exe 196 Lexmark 1200 Series Button Monitor Lexmark International, Inc.
issch.exe 152 InstallShield Update Service Scheduler InstallShield Software Corporation
ipoint.exe 184 IPoint.exe Microsoft Corporation
dpupdchk.exe 1108 dpupdchk.exe Microsoft Corporation
igfxpers.exe 216 persistence Module Intel Corporation
hkcmd.exe 268 hkcmd Module Intel Corporation
DMXLauncher.exe 320
DLACTRLW.EXE 396 Drive Letter Access Component Sonic Solutions
Corel Photo Downloader.exe 472 Corel Photo Downloader Corel, Inc.
AAWTray.exe 496 Ad-Aware Tray Application Lavasoft
avgtray.exe 536 AVG Tray Monitor AVG Technologies CZ, s.r.o.
TomTomHOMERunner.exe 624 System Tray application for TomTom HOME TomTom
LimeAlive.exe 908 LimeAlive Application Philips
MySpaceIM.exe 1216 MySpace Instant Messenger
wcescomm.exe 1360 ActiveSync Connection Manager Microsoft Corporation
DSAgnt.exe 1712 Dell Support Gteko Ltd.
AWC.exe 1204 Advanced SystemCare 3 IObit
ctfmon.exe 1816 CTF Loader Microsoft Corporation
SUPERAntiSpyware.exe 2072 SUPERAntiSpyware Application SUPERAntiSpyware.com
iexplore.exe 3180 Internet Explorer Microsoft Corporation
iexplore.exe 4044 Internet Explorer Microsoft Corporation
procexp.exe 2784 2.27 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

#11 DaChew

DaChew

    Visiting Alien


  • BC Advisor
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:02:20 AM

Posted 08 April 2009 - 09:13 AM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Chewy

No. Try not. Do... or do not. There is no try.

#12 j_platinumplus

j_platinumplus
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:02:20 AM

Posted 08 April 2009 - 06:56 PM

Results from scan:

A0005644.exe;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP8;Tool.Prockill;Incurable.Deleted.;
A0005645.exe;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP8;Tool.ShutDown.14;Incurable.Deleted.;
A0005646.exe;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP8;Tool.Prockill;Incurable.Deleted.;
A0005647.exe;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP8;Tool.Prockill;Incurable.Deleted.;

#13 DaChew

DaChew

    Visiting Alien


  • BC Advisor
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:02:20 AM

Posted 08 April 2009 - 08:41 PM

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.
Chewy

No. Try not. Do... or do not. There is no try.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users