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Computer keeps freezing randomly


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#1 skoops

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Posted 04 April 2009 - 08:25 PM

Myself, along with a couple of other people on this forum have been experiencing the exact same problem. I also found some other people on other virus help forums who have the same problem as well. This new “virus” seems to be spreading, and no one seems to know what to do about it. It just started during the beginning of April.

The main problem is that my computer just keeps randomly freezing. It can happen every 10 - 15 minutes or even up to an hour. The computer just freezes and you can’t do anything except for seeing your mouse move around. Ctrl alt delete does nothing at all either. It just locks up and you are forced to manually turn off the computer and restart it. It is extremely frustrating. It all started during the beginning of April where my computer restarted on its own, then it just started freezing up.

I ran several anti virus programs, spy ware removal programs, and an AVG scan and could find nothing of any relevance. I even had a technician come to my house and he couldn’t find anything. He thinks that it’s the memory or ram, but I highly doubt that, my laptop is only like 2 years old.

Any help would be greatly appreciated. This is a new virus I believe and it is driving me insane, thank you!

Edited by skoops, 04 April 2009 - 08:35 PM.


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#2 boopme

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Posted 04 April 2009 - 11:09 PM

Please download Malwarebytes Anti-Malware (v1.35) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#3 skoops

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Posted 04 April 2009 - 11:57 PM

Hello, thank you for the reply.

I have already downloaded that program and ran 2 scans of it today, it didn't find anything on my computer. I am running another one now and will post the log for you when it is finished (hoping that it doesn't freeze during the scan).

#4 skoops

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Posted 05 April 2009 - 12:06 AM

Okay, the scan completed, and no malicious items were found.
Here's the log:

Malwarebytes' Anti-Malware 1.35
Database version: 1939
Windows 5.1.2600 Service Pack 2

4/5/2009 1:06:08 AM
mbam-log-2009-04-05 (01-06-08).txt

Scan type: Quick Scan
Objects scanned: 91840
Time elapsed: 11 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 DaChew

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Posted 05 April 2009 - 06:50 AM

Let's troubleshoot a little, that's a lot of files in a quick scan for MBAM

After a reboot run Processexplorer and post the log

It's under file/save as

http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx
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#6 skoops

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Posted 05 April 2009 - 05:25 PM

Thank you for the response.

Here is my log of Processexplorer:

Process PID CPU Description Company Name
System Idle Process 0 96.17
Interrupts n/a Hardware Interrupts
DPCs n/a Deferred Procedure Calls
System 4 0.77
smss.exe 1156 Windows NT Session Manager Microsoft Corporation
csrss.exe 1228 Client Server Runtime Process Microsoft Corporation
winlogon.exe 1292 Windows NT Logon Application Microsoft Corporation
services.exe 1336 0.77 Services and Controller app Microsoft Corporation
svchost.exe 1584 Generic Host Process for Win32 Services Microsoft Corporation
hprblog.exe 2644 0.77 Hewlett-Packard Product Assistant Hewlett-Packard Co.
unsecapp.exe 4660 WMI Microsoft Corporation
wmiprvse.exe 5164 WMI Microsoft Corporation
Dot1XCfg.exe 5792 Intel 802.1x Server Intel Corporation
aAvgApi.exe 6016 AVG Security Toolbar broker AVG Technologies CZ, s.r.o.
svchost.exe 1640 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1784 Generic Host Process for Win32 Services Microsoft Corporation
wscntfy.exe 5084 Windows Security Center Notification App Microsoft Corporation
wuauclt.exe 4624 Windows Update Automatic Updates Microsoft Corporation
EvtEng.exe 1832 Intel® PROSet/Wireless Event Log Intel Corporation
S24EvMon.exe 1876 Wireless Management Service Intel Corporation
svchost.exe 1924 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 364 Generic Host Process for Win32 Services Microsoft Corporation
AAWService.exe 956 Ad-Aware Service Application Lavasoft
spoolsv.exe 1088 Spooler SubSystem App Microsoft Corporation
AOLacsd.exe 704 AOL Connectivity Service AOL LLC
aoltsmon.exe 724 AOL TopSpeed™ Monitor America Online, Inc
aoltpspd.exe 1744 AOL TopSpeed™ America Online Inc
AppleMobileDeviceService.exe 1180 Apple Mobile Device Service Apple Inc.
avgwdsvc.exe 1128 0.77 AVG Watchdog Service AVG Technologies CZ, s.r.o.
avgrsx.exe 3324 AVG Resident Shield Service AVG Technologies CZ, s.r.o.
avgnsx.exe 3336 AVG Network scanner Service AVG Technologies CZ, s.r.o.
mDNSResponder.exe 2120 Bonjour Service Apple Inc.
sqlservr.exe 2264 SQL Server Windows NT Microsoft Corporation
nvsvc32.exe 2708 NVIDIA Driver Helper Service, Version 84.05 NVIDIA Corporation
RegSrvc.exe 2856 Intel® PROSet/Wireless Registry Service Intel Corporation
ALsvc.exe 3080 0.77 Sophos AutoUpdate Service. Sophos Plc
svchost.exe 3208 Generic Host Process for Win32 Services Microsoft Corporation
symlcsvc.exe 3588
wdfmgr.exe 4072 Windows User Mode Driver Manager Microsoft Corporation
VESMgr.exe 292 VAIO Event Service (Service Module) Sony Corporation
VCSW.exe 640 VAIO Entertainment UPnP Client Adapter Sony Corporation
ViewpointService.exe 2572 ViewMgr Viewpoint Corporation
ViewMgr.exe 4548 ViewMgr Viewpoint Corporation
VzCdbSvc.exe 2624 VAIO Entertainment Database Service Sony Corporation
SmartWiService.exe 3256 SmartWi Service Sony Electronics, Inc
VzFw.exe 3572 VAIO Entertainment File Import Service Sony Corporation
alg.exe 5056 Application Layer Gateway Service Microsoft Corporation
lsass.exe 1348 LSA Shell (Export Version) Microsoft Corporation
explorer.exe 520 Windows Explorer Microsoft Corporation
Apoint.exe 1548 Alps Pointing-device Driver Alps Electric Co., Ltd.
ZCfgSvc.exe 1812 ZeroCfgSvc MFC Application Intel Corporation
iFrmewrk.exe 1948 Intel Framework MFC Application Intel Corporation
EOUWiz.exe 2012 Ease Of Use Wizard Application Intel Corporation
menusw.exe 140 Biometrics User Switcher UPEK Inc.
WCULauncher.exe 196 SmartWi Connection Utility Launcher Sony Electronics Corporation
SmartWiTogglet.exe 4196 SmartWi Togglet Sony Electronics Corporation
VCUServe.exe 212 VAIO Camera Utility Server Sony Corporation
avgtray.exe 284 AVG Tray Monitor AVG Technologies CZ, s.r.o.
AAWTray.exe 512 Ad-Aware Tray Application Lavasoft
SUPERANTISPYWARE.EXE 2176 SUPERAntiSpyware Application SUPERAntiSpyware.com
ALMon.exe 2464 Component to show AutoUpdate's GUI elements. Sophos Plc
TosBtMng.exe 2472 TosBtMng TOSHIBA CORPORATION.
TosA2dp.exe 2508 TosA2dp TOSHIBA CORPORATION.
TosBtHid.exe 2516 TOSHIBA CORPORATION.
TosBtBty.exe 2532 TOSHIBA CORPORATION.
TosBtHSP.exe 2560 TosBtHSP TOSHIBA CORPORATION.
TosOBEX.exe 3972 tosOBEX TOSHIBA CORPORATION.
TosBtProc.exe 2584 TosBtProc TOSHIBA CORPORATION.
hpqtra08.exe 2500 HP Digital Imaging Monitor Hewlett-Packard Co.
hpqste08.exe 1760 HP CUE Status Hewlett-Packard Co.
IEXPLORE.EXE 5848 Internet Explorer Microsoft Corporation
ApntEx.exe 2364 Alps Pointing-device Driver for Windows NT/2000/XP Alps Electric Co., Ltd.
procexp.exe 5784 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

#7 DaChew

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Posted 05 April 2009 - 06:23 PM

With all that AVG why is sophos running?

http://www.bleepingcomputer.com/startups/A....exe-17092.html

and norton's too?

http://www.processlibrary.com/directory/files/symlcsvc

Sony and toshiba?
Chewy

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#8 skoops

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Posted 05 April 2009 - 06:50 PM

The only Anti-virus that I currently have running on my computer is AVG. Sophos and Norton are both uninstalled from my computer. Those files must be lingering from the uninstall.

What do you mean by Sony and Toshiba?

I have a Sony VIAO laptop, if that is what you are wondering?

#9 skoops

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Posted 05 April 2009 - 06:51 PM

Just did a few quick checks, the Toshiba on there deals with the Bluetooth on my computer.

EDIT: I removed the Sophos Auto Update from my computer. My computer has frozen 4 times in the past 25 minutes btw.

Edited by skoops, 05 April 2009 - 07:18 PM.


#10 Orange Blossom

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Posted 05 April 2009 - 09:49 PM

Topic reopened and HiJack This topic deleted at member's request. ~ OB
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#11 skoops

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Posted 05 April 2009 - 09:58 PM

Thank you Orange Blossom.

Any tips on what I should do next? Or anyone else? This freezing just doesn't seem to stop :/

#12 DaChew

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Posted 05 April 2009 - 10:03 PM

Actually we were just getting started, these chicken or the egg threads can involve a lot of checking several things like ram or heat etc?

And I am sure that Boopme will have some to check as well.
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#13 skoops

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Posted 05 April 2009 - 10:09 PM

Any suggestions on how to check the heat on my computer?

#14 DaChew

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Posted 05 April 2009 - 11:07 PM

Laptops are hard to clean out, and usually not that dirty. About the best check is just make sure they are raised on a pad or get plenty of cool air. People in the tropics have real issues. You can vaccum the vents when the laptop is powered down.
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#15 skoops

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Posted 05 April 2009 - 11:41 PM

My laptop is right next to a window, and i've had it opened slightly to get some air to it, plus the room that it is in is quite cool. I don't think the laptop is having heating issues because when it freezes, it doesn't feel abnormally hot or anything like that.

I had a technician look at my laptop the other day, and he thinks that it has to do with the memory / RAM in my computer, but I don't think that that is what is actually causing my problem, I have 2 gigs of ram I believe, and my laptop is only about 2 years old.

Edited by skoops, 05 April 2009 - 11:42 PM.





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