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I think I have a virus, But I don't know what to do!


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#1 Bromers

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Posted 04 April 2009 - 05:33 PM

Starting off, I use:

Acer Aspire 5920 [about two years old.]
vista
Kaspersky 8

For the last few weeks, I've had my Kaspersky tell me that my virus list is critical, and at danger. When I update this goes back to computer protected. It's not normal I believe for this to happen about 4 times in the last two weeks.

On top of this, the laptop is getting gradually slower and slower, especially on the internet, or when it's running.

My hard disk is partitioned into C and D drive, with 48.4GB of 66.2GB free in the D drive.

C drive has constantly been a problem for me. In the past it has told me it is full, and I don't understand how. I certainly can't find 70GB of data in there.

For the last few weeks it's been on the red, and this morning I had just 3% left. I deleted some games and files, and after clean ups was left with 15GB spare. A few hours later, I noticed it was down to 14.2GB, and now I only have 11.6GB free.

I'm guessing I have a virus which duplicates files. I'm assuming this has at least something to do with my Kaspersky problem.

Again, about two weeks ago, I did a full system scan, and It found about 500 highly critical files. It got rid of all but four. I manually removed three. There was one 'critical file' left. I have just done another scan for the purposes of this. There are now none apparently.

I really appreciate any help people can give me!

Matthew

EDIT: The four highly dangerous files that were left were either Java or Adobe related.

Edited by Bromers, 04 April 2009 - 05:34 PM.


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#2 boopme

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Posted 04 April 2009 - 11:01 PM

Hello let's try another tool,MBAM also check JAVA
Go into Control Panel>Add Remove Programs. Be sure the 'Show Updates' box is checked. Go down the list and tell me what Java applications are installed and their version. (Highlight the program to see this).


Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.35) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Bromers

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Posted 05 April 2009 - 06:38 PM

I did the uninstall/change bit, and could find nothing obviously to do with Java.

Did the Mbam scan... the log is below.

I had to do the update again today on Kaspersky, and I don't know if its of any importance, but everytime I come on Kaspersky denys usage of three or four items, I can only remember one thoguh. Realtek audio chip, or something along those lines. Might be of no importance, but here are the logs, and thanks a million for helping!!

EDIT: Just noticed my dis space is now down to 11.6GB!



Malwarebytes' Anti-Malware 1.35
Database version: 1943
Windows 6.0.6000

06/04/2009 00:26:35
mbam-log-2009-04-06 (00-26-35).txt

Scan type: Quick Scan
Objects scanned: 63109
Time elapsed: 3 minute(s), 58 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RelevantKnowledge (Spyware.Marketscore) -> Quarantined and deleted successfully.

Files Infected:
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RelevantKnowledge\About RelevantKnowledge.lnk (Spyware.Marketscore) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RelevantKnowledge\Privacy Policy and User License Agreement.lnk (Spyware.Marketscore) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RelevantKnowledge\Support.lnk (Spyware.Marketscore) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RelevantKnowledge\Uninstall Instructions.lnk (Spyware.Marketscore) -> Quarantined and deleted successfully.


Bromers

Edited by Bromers, 05 April 2009 - 06:40 PM.


#4 boopme

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Posted 06 April 2009 - 10:17 AM

Hello let's run another toola nd see if we can get more off and some new info from that log.
Run ATF and SAS:
From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 DaChew

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Posted 06 April 2009 - 10:22 AM

Also if I may butt in, see this guide and working with reports for saving a Kasp log

http://forum.kaspersky.com/index.php?showtopic=71877
Chewy

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#6 Bromers

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Posted 06 April 2009 - 11:36 AM

Okay.. Another problem =/

(I'm vista btw, but the sm method is the same)

I've downloaded the two packs. When I go to safe mode it gets stuck at CRCDISK.SYS.. I've read this is a common problem but can't seem to find what to do about it

Bromers

EDIT: Sorted this out with Run: msconfig [At last I feel like I know something :thumbsup:]

Will do the scans now, and get back to you!

Edited by Bromers, 06 April 2009 - 04:11 PM.


#7 Bromers

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Posted 06 April 2009 - 06:14 PM

All done, here are the results of this scan. =]

My remaining space is down to 9.66BG [I feel like I'm on top of a ticking timebomb here aha]







SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/07/2009 at 00:04 AM

Application Version : 4.26.1000

Core Rules Database Version : 3830
Trace Rules Database Version: 1786

Scan type : Complete Scan
Total Scan Time : 01:32:02

Memory items scanned : 260
Memory threats detected : 0
Registry items scanned : 6674
Registry threats detected : 6
File items scanned : 185758
File threats detected : 9

RelevantKnowledge Spyware Component
HKLM\System\ControlSet001\Services\RelevantKnowledge
C:\WINDOWS\SYSTEM32\RLSERVICE.EXE
HKLM\System\ControlSet001\Enum\Root\LEGACY_RelevantKnowledge
HKLM\System\ControlSet057\Services\RelevantKnowledge
HKLM\System\ControlSet057\Enum\Root\LEGACY_RelevantKnowledge
HKLM\System\CurrentControlSet\Services\RelevantKnowledge
HKLM\System\CurrentControlSet\Enum\Root\LEGACY_RelevantKnowledge

Adware.Tracking Cookie
C:\Users\Matthew\AppData\Roaming\Microsoft\Windows\Cookies\Low\matthew@advertising[2].txt
C:\Users\Matthew\AppData\Roaming\Microsoft\Windows\Cookies\Low\matthew@atdmt[2].txt
C:\Users\Matthew\AppData\Roaming\Microsoft\Windows\Cookies\Low\matthew@doubleclick[1].txt
C:\Users\Matthew\AppData\Roaming\Microsoft\Windows\Cookies\Low\matthew@indextools[1].txt
C:\Users\Matthew\AppData\Roaming\Microsoft\Windows\Cookies\Low\matthew@pornotube[2].txt
C:\Users\Matthew\AppData\Roaming\Microsoft\Windows\Cookies\Low\matthew@questionmarket[1].txt
C:\Users\Matthew\AppData\Roaming\Microsoft\Windows\Cookies\Low\matthew@tacoda[1].txt
C:\Users\Matthew\AppData\Roaming\Microsoft\Windows\Cookies\Low\matthew@xiti[1].txt

#8 DaChew

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Posted 07 April 2009 - 09:37 AM

Please install the new version of MBAM(1.36) and run a quick scan

How big is your C drive(total)?

Edited by DaChew, 07 April 2009 - 09:39 AM.

Chewy

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#9 Bromers

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Posted 07 April 2009 - 12:38 PM

It's the same as last time, results wise.

It's 140GB total, partitioned into a 70GB Cdrive, and a 70GB Ddrive.

Down to 9.12GB left now :S

Bromers



Malwarebytes' Anti-Malware 1.36
Database version: 1948
Windows 6.0.6000

07/04/2009 18:22:42
mbam-log-2009-04-07 (18-22-42).txt

Scan type: Quick Scan
Objects scanned: 62330
Time elapsed: 3 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RelevantKnowledge (Spyware.Marketscore) -> Quarantined and deleted successfully.

Files Infected:
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RelevantKnowledge\About RelevantKnowledge.lnk (Spyware.Marketscore) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RelevantKnowledge\Privacy Policy and User License Agreement.lnk (Spyware.Marketscore) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RelevantKnowledge\Support.lnk (Spyware.Marketscore) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RelevantKnowledge\Uninstall Instructions.lnk (Spyware.Marketscore) -> Quarantined and deleted successfully.

#10 DaChew

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Posted 07 April 2009 - 04:38 PM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Chewy

No. Try not. Do... or do not. There is no try.

#11 Bromers

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Posted 08 April 2009 - 09:10 PM

Had a bit of problem with this one, not really getting along with it ahaha. I had to do it two or three times because of the log. None of the times did it find anything. I've got a sort of log, but its the list of the hundreds of thousands of files it scanned, and an ok next to everyone. I'd rather not put that on, but could pm if you find it completely nessasary.

My Kaspersky needed updating again today, and am now down to 8.69GB!

Bromers

#12 boopme

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Posted 08 April 2009 - 09:33 PM

I think We need to run HJT/DDS.
Please follow this guide. go and do steps 6 and 7 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 Orange Blossom

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Posted 09 April 2009 - 05:56 PM

Hello Bromers,

Now that you have a log posted here: http://www.bleepingcomputer.com/forums/t/218030/data-consuming-and-antivirus-update-blocking-virus/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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