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Internet/programs/pc Freezing


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#1 pat777

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Posted 04 April 2009 - 03:10 PM

Overnight my internet is freezing. I have zone alarm runnning but have done for some time. IE explorer will open but will not connect to any sites ,its being stopped by something? Also cannot now open itunes store whereby I had no problems before. Could it be the new Java update ? Sometimes everything freezes and all I can do is turn off and boot in safe mode,
I have also had other messages stating "limited or no connectivity " This occurred because the network did not assign a network address to the computer" I am at a loss and this is all out of my depth Please help

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#2 boopme

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Posted 04 April 2009 - 11:31 PM

Hello, can you get this MBAM scan to run. Is This an XP system? Can you boot into Safe mode then accees System Restore and go back to the day before the Java update?


Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.35) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#3 pat777

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Posted 05 April 2009 - 08:31 AM

Overnight my internet is freezing. I have zone alarm runnning but have done for some time. IE explorer will open but will not connect to any sites ,its being stopped by something? Also cannot now open itunes store whereby I had no problems before. Could it be the new Java update ? Sometimes everything freezes and all I can do is turn off and boot in safe mode,
I have also had other messages stating "limited or no connectivity " This occurred because the network did not assign a network address to the computer" I am at a loss and this is all out of my depth Please help

iam running windows xp, I tried system restore but it stated it could not restore on a anumber of previous days. Will try the malware soon

#4 pat777

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Posted 05 April 2009 - 08:32 AM

iam running windows xp, I tried system restore but it stated it could not restore on a anumber of previous days. Will try the malware soon

#5 pat777

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Posted 05 April 2009 - 03:43 PM

Ran Malware and attached log as requested. Doesnt seem to made any differance as still the same.
I am using Windows xp home. As above could not system restore before java update (went back over 1 week) . Still can only connect through safe mode and that took a while.
Malwarebytes' Anti-Malware 1.35
Database version: 1942
Windows 5.1.2600 Service Pack 3

05/04/2009 20:51:16
mbam-log-2009-04-05 (20-51-16).txt

Scan type: Quick Scan
Objects scanned: 141742
Time elapsed: 2 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 1
Files Infected: 8

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{684ee1db-cd52-4ca9-9ccf-93d5f6b419ba} (Trojan.Banker) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{684ee1db-cd52-4ca9-9ccf-93d5f6b419ba} (Trojan.Banker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{0ea88f0f-b698-4ab1-8dbc-ebe2cd00927f} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{684ee1db-cd52-4ca9-9ccf-93d5f6b419ba} (Trojan.Banker) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\WINDOWS\system32\twain32 (Backdoor.Bot) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\twain32\local.ds (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\twain32\user.ds (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\twain32\user.ds.lll (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\msupdt.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\bb1.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ps1.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\rc.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\alog.txt (Stolen.Data) -> Quarantined and deleted successfully.


Thanx for your pompt help so far.

#6 boopme

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Posted 06 April 2009 - 08:16 AM

Hello you have an infostealing trojan.
A backdoor Trojan can allow an attacker to
gain control of the system, log keystrokes, steal passwords, access personal
data, send malevolent outgoing traffic, and close the security warning
messages displayed by some anti-virus and security programs.

I would advise you to disconnect this PC from the Internet, and then go to
a known clean computer and change any passwords or security information held
on the infected computer. In particular, check whatever relates to online
banking financial transactions, shopping, credit cards, or sensitive
personal information. It is also wise to contact your financial institutions
to apprise them of your situation.

We will do our best to clean the computer of any infections seen on the log.
However, because of the nature of this Trojan, I cannot offer a total
guarantee that there are no remnants left in the system, or that the
computer will be trustworthy.

Many security experts believe that once infected with this type of Trojan,
the best course of action is to reformat and reinstall the Operating System.
Making this decision is based on what the computer is used for, and what
information can be accessed from it.

Knowing the above, let us know if you wish to proceed.

To continue cleaning ,run ATF and SAS next:

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 pat777

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Posted 06 April 2009 - 11:12 AM

Did as requested, I have had to use a laptop to post as I cannot access the internet due to the pc problems. I have got rid of Zonealarm but that doesnt seem to have made any differance. For some reason I can connect to the net in safe mode ,dont know why ?


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/06/2009 at 04:08 PM

Application Version : 4.26.1000

Core Rules Database Version : 3829
Trace Rules Database Version: 1785

Scan type : Complete Scan
Total Scan Time : 00:46:06

Memory items scanned : 419
Memory threats detected : 0
Registry items scanned : 7094
Registry threats detected : 5
File items scanned : 100172
File threats detected : 2

Rogue.Component/Trace
HKLM\Software\Microsoft\64AC3AC7
HKLM\Software\Microsoft\64AC3AC7#64ac3ac7
HKLM\Software\Microsoft\64AC3AC7#Version
HKLM\Software\Microsoft\64AC3AC7#64ac9747
HKLM\Software\Microsoft\64AC3AC7#64acfea2

Adware.eXact Advertising
C:\PROGRAM FILES\MAIL.COM\MCALERT.EXE

Trojan.Rec04-NECLaunch
F:\MININT\SYSTEM32\REC04.HTA

#8 boopme

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Posted 06 April 2009 - 11:19 AM

See if this fixes your Net issues .

Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot
your system to complete the process.


Rerun MBAM

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 pat777

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Posted 07 April 2009 - 08:29 AM

Malwarebytes' Anti-Malware 1.35
Database version: 1942
Windows 5.1.2600 Service Pack 3

07/04/2009 14:05:21
mbam-log-2009-04-07 (14-05-21).txt

Scan type: Quick Scan
Objects scanned: 146490
Time elapsed: 2 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Log as requested, still no joy with the net connection, still get "limited or no connection message". Have Netgear router. Lap top works fine. Not all things appear at start up and start up very slow ?

#10 quietman7

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Posted 07 April 2009 - 09:55 AM

still get "limited or no connection message"

If you are getting limited connection, then you are getting through. Its also possible you have a configuration issue with the router. Read your documentation for resetting the router or check with Netgear Support.
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