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Infected with Bad Image virus


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8 replies to this topic

#1 skyhawk

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Posted 04 April 2009 - 03:01 PM

I have been infected with what I believe are 2 different viruses. The first is the 'Bad Image' virus which opens an error window whenever you try to run any program and tells you that this program is not a valid window image.

The second virus is the Win32/Cryptor virus. I have run the AVG (free edition) software, it finds 92 problems, but does not remove any of them. I also have Webroot Spysweeper with Anti-virus. This program was disabled by the virus, and when I try to reinstall, it only goes so far and then stops.

I would apprreciate any help you can provide.

Thahks,
Skyhawk

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#2 Guest_superbird_*

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Posted 05 April 2009 - 04:04 AM

Hi,

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

#3 skyhawk

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Posted 05 April 2009 - 09:13 AM

Superbird.
Thanks for the help. I have downloaded Malwarebytes to my desktop. However, when I double click to run, I get the 'bad image' message on the screen. When I click OK to close the bad image window, the message goes away, but the install never starts. I have tried changing the file name and even the file extension. No luck. I can not get the Malwarebyte program to load. What else can we try?

Thanks,
Skyhawk

#4 Guest_superbird_*

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Posted 05 April 2009 - 09:54 AM

Hi,

Ok, let's try this first:

Please use the Internet Explorer browser (or FireFox with IETab), and do an online scan with Kaspersky Online Scanner

Note: If you have used this particular scanner before, you MAY HAVE TO UNINSTALL the program through Add/Remove Programs before downloading the new ActiveX component

Click Yes, when prompted to install its ActiveX component.
(Note.. for Internet Explorer 7 users: If at any time you have trouble with the "Accept" button of the license, click on the "Zoom" tool located at the bottom right of the IE window and set the zoom to 75 %. Once the license has been accepted, reset to 100%.)
The program launches and downloads the latest definition files.
  • Once the files are downloaded click on Next
  • Click on Scan Settings and configure as follows:
    • Scan using the following Anti-Virus database:
      • Extended
    • Scan Options:Scan Archives
      Scan Mail Bases
  • Click OK and, under select a target to scan, select My Computer
When the scan is done, in the Scan is completed window (below), any infection is displayed.
There is no option to clean/disinfect, however, we need to analyze the information on the report.
Posted Image
Posted Image
To obtain the report:
Click on: Save Report As (above - red blinking arrow)
Next, in the Save as prompt, Save in area, select: Desktop
In the File name area, use KScan, or something similar
In Save as type, click the drop arrow and select: Text file [*.txt]
Then, click: Save
Please post the Kaspersky Online Scanner Report in your reply.

#5 skyhawk

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Posted 05 April 2009 - 11:49 AM

Superbird,
I downloaded the Kaspersky program and loaded the Java components. It updated all of its files. When I clicked on the setup button I only saw 4 options to check, none of which were the ones you outlined in your post. I started the scan for 'My computer' and the scan began, but it did not get past the first file. I let it run for 55 minutes but it was only on the first file. It never got past this file. When I clicked the 'Stop Scan' link, it froze my system and I had to shut down to do anything. No report was generated. Some days nothing wants to cooperate. What can we try next?

Thanks,
Skyhawk

#6 Guest_superbird_*

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Posted 05 April 2009 - 12:02 PM

Hi,

Try a full scan with MBAM in safe mode

#7 skyhawk

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Posted 05 April 2009 - 04:36 PM

Superbird,
Well as fate would have it, I finally was able to download and install the Malwarebytes software in SAFE MODE, but when I try to run it (either in SAFE MODE or not) it will not execute. I get the 'bad image' message, and when I click OK to close the 'bad image' window, the Malwarebytes program never runs. I have tried renaming the mbam.exe (both file name and extension) but it will not run. So at this point it seems that I can not run the Malwarebytes program in any mode and the Kaspersky program still hangs. Any more ideas? Am I at the point of reinstalling XP and starting over?

Again, thanks for all of your help.
Skyhawk

#8 Guest_superbird_*

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Posted 06 April 2009 - 01:57 AM

Hi,

No, first we have enough possibilities before I advise you a reinstall. We don't advise that quickly. :thumbsup:

I'll send you a Private Message with some instructions.

#9 Guest_superbird_*

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Posted 07 April 2009 - 04:33 AM

Hi,

I'm going to redirect you to the HijackThissection of this forum. This, because it's a deeper infection.
Read this page and follow it's steps: http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

Good luck. :thumbsup:




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