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Trojan?? Virus?? Unable to browse internet or add/remove programs


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#1 JustinLeeA25

JustinLeeA25

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Posted 04 April 2009 - 02:29 PM

I'm on here trying to find help for my girlfriend. She has had a problem for almost a week now in which she cannot get on the internet to browse webpages. It keeps coming up with unable to find/load pages (like she has no connection). However, her connection is fine according to her computer and she is able to use msn and msn voice to talk to me. In addition, she's had some nasty bugs in her computer. She's had no anti-virus program, but I bought McAfee (Total Protection for 3PC's) and sent her the installer since she couldn't download it herself. She isn't able to install it because it keeps saying she can't connect to the internet. She did several scans with Malware Bytes and repeatedly found trojan.vundo and virtumonde. I downloaded HijackThis and had her run it, then had it analyzed and we fixed the .dll files that were associated in it with virtumonde. However, she still can't get online to browse and neither McAfee or Trend Micro will let her install their programs. (Trend Micro keeps saying there's a threat on her computer that won't allow them to continue to install and asks her then to scan. After this is just stops.)She also experiences several "ghost" error messages in which the error sound is made but no message ever shows. It has to be looked up in the events viewer to figure out what error occurred. Below is her log. I just had her run another scan with Malware Bytes and it came up empty. She's also used Spyware Doctor with the same results. Help would be greatly appreciated.

DDS (Ver_09-03-16.01) - NTFSx86
Run by HELEN at 14:25:45.81 on Sat 04/04/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.1022.641 [GMT -5:00]

AV: Trend Micro Internet Security *On-access scanning disabled* (Outdated)
FW: ZoneAlarm Firewall *disabled*
FW: Trend Micro Personal Firewall *disabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
C:\WINDOWS\system32\PSIService.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
C:\WINDOWS\system32\rsvp.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32Info.exe
C:\Documents and Settings\HELEN\My Documents\My Received Files\dds.scr

============== Pseudo HJT Report ===============

uSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}
uSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uStart Page = hxxp://www.yahoo.com/
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
BHO: {8bd672ae-1255-4599-8e97-22d9b3aa054e} - No File
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
EB: SpeedRunner Bar: {cafb2180-ba09-11dc-95ff-0800200c9a66} - %SystemRoot%\system32\shdocvw.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [LogitechSoftwareUpdate] "c:\program files\logitech\video\ManifestEngine.exe" boot
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [LDM] c:\program files\logitech\desktop messenger\8876480\program\LogitechDesktopMessenger.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [LVCOMSX] c:\windows\system32\LVCOMSX.EXE
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [DMXLauncher] c:\program files\dell\media experience\DMXLauncher.exe
mRun: [UfSeAgnt.exe] "c:\program files\trend micro\internet security\UfSeAgnt.exe"
mRun: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~2.lnk - c:\program files\logitech\desktop messenger\8876480\program\LogitechDesktopMessenger.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\setpoint\SetPoint.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - {552781AF-37E4-4FEE-920A-CED9E648EADD} - c:\program files\common files\microsoft shared\encarta search bar\ENCSBAR.DLL
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {615F158E-D5CA-422F-A8E7-F6A5EED7063B} - hxxp://www.worldwinner.com/games/v46/bejeweled/bejeweled.cab
DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} - hxxp://www.worldwinner.com/games/shared/wwlaunch.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://messenger.zone.msn.com/binary/ZIntro.cab56649.cab
DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - hxxp://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\logitech\desktop messenger\8876480\program\GAPlugProtocol-8876480.dll
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
LSA: Authentication Packages = msv1_0 c:\windows\system32\geBrpoMg

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\helen\applic~1\mozilla\firefox\profiles\ujrlj6ky.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-&p=
FF - prefs.js: browser.search.selectedEngine - Yahoo
FF - prefs.js: browser.startup.homepage - hxxp://www.aol.com/
FF - prefs.js: keyword.URL - about:neterror?e=query&u=
FF - plugin: c:\documents and settings\helen\application data\mozilla\firefox\profiles\ujrlj6ky.default\extensions\moveplayer@movenetworks.com\platform\winnt_x86-msvc\plugins\npmnqmp071101000055.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava11.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava12.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava13.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava14.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava32.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJPI150_06.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPOJI610.dll
FF - plugin: c:\program files\mozilla firefox\plugins\nppopcaploader.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npstrlnk.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPTURNMED.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll

---- FIREFOX POLICIES ----
pref(dom.disable_open_during_load, false);
============= SERVICES / DRIVERS ===============

R1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2009-2-19 394952]
R2 tmpreflt;tmpreflt;c:\windows\system32\drivers\tmpreflt.sys [2009-4-3 36368]
S2 asc3550f;asc3550f; [x]
S2 vsmon;TrueVector Internet Monitor;c:\windows\system32\zonelabs\vsmon.exe -service --> c:\windows\system32\zonelabs\vsmon.exe -service [?]
S3 IKFileSec;File Security Driver;c:\windows\system32\drivers\ikfilesec.sys [2008-12-23 40840]
S3 IKSysFlt;System Filter Driver;c:\windows\system32\drivers\iksysflt.sys [2008-12-23 66952]
S3 IKSysSec;System Security Driver;c:\windows\system32\drivers\iksyssec.sys [2008-12-23 81288]
S3 sdAuxService;PC Tools Auxiliary Service;c:\program files\spyware doctor\pctsAuxs.exe [2008-12-23 356920]
S3 sdCoreService;PC Tools Security Service;c:\program files\spyware doctor\pctsSvc.exe [2008-12-23 1079176]

=============== Created Last 30 ================

2009-04-03 14:43 150,032 a------- c:\windows\system32\drivers\tmcomm.sys
2009-04-03 14:31 46,456 a----r-- c:\windows\system32\exitwx.exe
2009-04-03 07:12 1,195,512 a------- c:\windows\system32\drivers\vsapint.sys
2009-04-03 07:12 205,328 a------- c:\windows\system32\drivers\tmxpflt.sys
2009-04-03 07:12 36,368 a------- c:\windows\system32\drivers\tmpreflt.sys
2009-04-02 16:41 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-04-02 16:41 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-04-02 16:40 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-04-02 16:06 1,418,415 ---sh--- c:\windows\system32\ejajijov.ini
2009-04-01 21:30 1,418,353 ---sh--- c:\windows\system32\avosakim.ini
2009-03-31 18:22 <DIR> --d----- C:\Ingenix
2009-03-30 17:51 577,568 a--sh--- c:\windows\system32\drivers\fidbox.dat
2009-03-30 17:51 8,888 a--sh--- c:\windows\system32\drivers\fidbox.idx
2009-03-29 15:31 121 ---sh--- c:\windows\system32\ugiwehoz.ini
2009-03-29 12:16 102,912 -------- c:\windows\system32\dllcache\occache.dll
2009-03-29 03:30 3,290,765 ---sh--- c:\windows\system32\ubibivut.ini
2009-03-28 10:20 <DIR> --d----- c:\windows\.jagex_cache_32
2009-03-28 03:42 3,290,765 ---sh--- c:\windows\system32\ivudamer.ini
2009-03-17 01:22 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Trend Micro
2009-03-15 22:52 <DIR> --d----- c:\windows\SxsCaPendDel
2009-03-15 20:00 <DIR> --d----- c:\documents and settings\helen\Tracing
2009-03-15 19:50 <DIR> --d----- c:\program files\Microsoft

==================== Find3M ====================

2009-04-03 07:05 61,440 a--sh--- c:\windows\system32\zafufovi.exe
2009-04-02 16:34 6,584 a------- c:\docume~1\helen\applic~1\wklnhst.dat
2009-04-02 16:04 61,440 a--sh--- c:\windows\system32\kewevuro.exe
2009-03-31 23:51 61,440 a--sh--- c:\windows\system32\pihuyeha.exe
2009-03-30 15:31 86,528 a--sh--- c:\windows\system32\zofarimo.dll
2009-03-30 15:31 61,440 a--sh--- c:\windows\system32\mokehohi.exe
2009-03-30 03:31 61,440 a--sh--- c:\windows\system32\larapena.exe
2009-03-29 15:31 86,528 a--sh--- c:\windows\system32\japidahu.dll
2009-03-29 15:31 61,440 a--sh--- c:\windows\system32\sugemeha.exe
2009-03-29 03:30 86,528 a--sh--- c:\windows\system32\jokiroyu.dll
2009-03-29 03:30 61,440 a--sh--- c:\windows\system32\jileyemu.exe
2009-03-28 15:30 61,440 a--sh--- c:\windows\system32\honomige.exe
2009-03-28 10:45 34 a------- c:\documents and settings\helen\jagex_runescape_preferences.dat
2009-03-28 03:41 86,528 a--sh--- c:\windows\system32\rudadiza.dll
2009-03-28 03:41 61,440 a--sh--- c:\windows\system32\hidumule.exe
2009-02-20 06:36 4,212 ----h--- c:\windows\system32\zllictbl.dat
2009-02-09 05:19 1,846,272 a------- c:\windows\system32\win32k.sys
2009-02-09 05:19 1,846,272 -------- c:\windows\system32\dllcache\win32k.sys
2009-01-16 21:35 3,594,752 -------- c:\windows\system32\dllcache\mshtml.dll
2008-12-06 12:23 476,752 ac------ c:\docume~1\alluse~1\applic~1\pswi_preloaded.exe
2008-07-26 12:47 0 ac------ c:\program files\temp01
2007-10-26 22:11 58,208 a------- c:\docume~1\helen\applic~1\GDIPFONTCACHEV1.DAT
2008-12-24 21:12 168 -c-shr-- c:\windows\system32\1564C9D959.sys
2008-12-29 10:38 699,589 a--sh--- c:\windows\system32\FgiPWHQr.ini2
2008-12-31 11:07 727,469 a--sh--- c:\windows\system32\gMoprBeg.ini2
2008-12-24 21:26 5,852 ac-sh--- c:\windows\system32\KGyGaAvL.sys
2009-01-02 16:03 50,688 a--sh--- c:\windows\system32\livukafa.dll

============= FINISH: 14:26:06.68 ===============

Attached Files


Edited by JustinLeeA25, 04 April 2009 - 02:35 PM.


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#2 KoanYorel

KoanYorel

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Posted 13 April 2009 - 12:38 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

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Posted 17 April 2009 - 05:44 PM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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